"Great place to get genuine oem Lexus parts at the best prices"
"Prompt. And accurate item"
"great to be able to get genuine parts at good prices. My CT200H has very few aftermarket parts - so this is a great place to order."
"THE CUSTOMER SERVICE LADY WAS NOT NICE "
"Well, this is certainly cheaper thatn the Lexus dealer & EBAY!"
"Needed a fan, simple to look up, descriptive, oem part. Simple PayPal order and fast shipping great packaging. If only every business was this trouble free."
"cheaper than Amazon however did not like the shipping cost"
" I placed an order then after the order was paid and I got my receipt the next day they emailed me saying the price went up and I would have to pay almost 20% more for the part. They are most un-professional company I have ever dealt with. No where on the website does it say the price of the part can be increased after you pay for it
"
“Hello,
We apologize for any inconveniences you may have experienced. Stated in our Sales Policy, although we try our best to maintain an error-free website, a small number of the parts on our catalog may be mispriced. If the correct price is lower than the listed price, we will invoice you for the lower amount and ship out the order. If the part's correct price is higher than our listed price, we will inform you first to see whether the order should be proceed or canceled.”
"Excellent and quick service. Parts are genuine Toyota - Lexus parts and the entire purchase process was painless."
"simple and easy price fair with little discount"
"This place has nearly all the parts I need for my Lexus fleet! The prices are great also!"
"These guys have it all with great customer service fast shipping straight to your house. I Give them an A+ is customer satisfaction, and huge inventory shipped same day or next day. Can/t beat the price or customer service! Give them a try I am sure you will be as happy and satisfied as I have been now for years!"
"I was trying to order on my cell phone, when processing payments through paypal would not let me process order."
"thank you for providing many diagrams it helps with diagnosis and parts ordering. price is reasonable"
"I wanted to know what shipping charges before ordering"
"Lowest prices I found for OEM parts"
A rep from LexusPartsNow.com, GeorgeGPG, has responded:
“Hello,
We apologize if this was of an inconvenience to you. Our representatives can only assist in providing information regarding order status, parts availability, help in returns, and general policy information. Unfortunately we are unable to assist in identifying part numbers you need over the phone or live chat as this service is only available via email. Email responses typically take 24-48 hour for a response.”