"Received the right part within few days. Thanks"
"Already asking me a second time about my experience but I can't really say yet because I haven't received any parts...... yet. .....?"
"Order processing and dealing with Lexus parts direct was easy and fast.
However, the product (a license plate mounting bracket ) was a cheap plastic piece that was way over priced. I should have bought a universal mount from Amazon. "
"It took to long to process the order. "
"Waiting for the part to come in for my car. It's been down for two weeks now, was told item would take 2 to 4 days to ship, it took 2 to 4 days for an email to come to tell me it would ship in that time. Got a tracking number that won't track. I've sent two emails regarding this to no avail. What a joke.
Also don't as per our website me. Covid caused a lot of staffing issues but I work at a hospital and I'e had to miss days because of this piece not coming in. Customer service is lacking hard! A sorry for your inconvenience for my incompetence goes a long freaking way."
"The parts quality is good, the delivery time is okay, but to contact whit representatives by phone isn't possible even before or after the order "
"Part was never received. Never submitted a review!!"
"Customer service has been disappointing as there have been no response to multiple requests for parts availability and pricing."
"I provided my VIN and Watson provided me with the exact parts I needed including highlighting what they looked like! Awesome service."
"I ordered a part for my Lexus and waited three days before I received a message that the part was not available. Trying to reach someone on the phone is futile."
"No service at all only possible to chat with an IA robot. You place an order and after wait, wait, wait, without any news about my order, i decided to cancel."
"I ordered a part on your website.
By using the tracking number, I found out that my order was cancelled. Otherwise, I would not have known that my order had been cancelled.
I wrote you and left you a voice message about it... and nobody got back to me.
I am very disapointed about your customer service."
"Your service has declined my payments with MBNA Master card, American Express card, and accepted Visa.
I've provided you with all my credit cards numbers and you want me to fill save?
Unreliable service!
I've been asked to correct my feedback as " now that you've probably received your product" ...
But my order status still has not even been changed from the payment moment. No any e- mails but request to change feed back.
????
"
"Efficient communication, shipment a bit long (Canada) but I had been warned that there might be delays."
"Thanks, smooth service, will let you know when recieved."