"I ordered transmission fluid pan, filter and gasket Aug.29, 2024. Payment was made on credit card. Then I heard nothing. Status of order online says “in process”. Website says on rare occasions due to “special orders” it could take up to 14 days. Well here I am on day 15 and no news.
I confirmed that I want the order as per website instructions. I wrote twice asking for update and asked if drain and filler plugs come with the pan. No answer… two days ago I got an email telling me someone would call me back. No reply yet."
"I purchased these powered liftgate struts online for my 2015 Lexus nx200t Sport. The process was simple as long as you know the product number (which can be found on this site or call customer service ). The struts are a perfect fit for my vehicle, in fact, they look exactly as the struts I replaced. I’m truly happy with this product.
I do believe that Lexus Parts Direct could improve on their turnaround time from order to delivery. "
"I don’t even know if my order has shipped or not. Communication is poor. Would not recommend. Going to wait another week to see if there is any update. If nothing I’m going to do a charge back."
"Very bad service don’t get back to the client "
"no any part comes and few times try to reach only say somebody contact me!"
"I ordered two parts and i just got one. it was a small part and now i’m gonna have to find how to claim my other part and do all the bothersome diligence that comes with it."
"Shipping is slow, would be nice if there was a more accurate estimated shipping info"
"Unhappy wit the process. It is extremely slow. Still don't know when I will receive my order!"
"How can I a proper review when I still have not received my parts."
"Ordered but hasn’t arrived . No email notification or delivery tracking . "
"The part was easy to find on the website after the purchase, no eta or update after multiple followup by chator email. "
"Commandé le 9 août et j’ai rien reçu encore et pas eu de courriel pour m expliquer pourquoi le délai "
"My refund was fast, no issues here"
"Order # 14852304 is still incomplete and still waiting for filter for a month now. Watson hasn’t replenished part of my order"
"Slick website and ordering experience. Good pricing. Unfortunately shipping was delayed and timeline was critical so had to cancel - which was painless."