"Slick website and ordering experience. Good pricing. Unfortunately shipping was delayed and timeline was critical so had to cancel - which was painless."
"So difficult to follow up on orders, Called your phone no body answered. Sent email and the rep was rude in the email. This is absolutely not the experience Lexus customers deserve.
Sal
***-***-****"
"Phone no. Is garbage even the email address"
"Horrible … dit get my order dispatched or no it’s now 1 weak "
"Very high prices - I paid over 200 CAD for a small plastic part!
Long delivery time - it is indicated that delivery is carried out in 2-4 business days but 6 business days have already passed, there has not even been a shipment!
Lack of information - it is impossible to get the status of the order, there is no way to track the shipment."
"Very fast very easy to find parts"
"This site is great but I wish that the Lexus lived up to the expectation of being a cart with little issues (not the case with the NX200t)."
"Worst ever trying to order a part and not getting any answers for days on end. Says part is in stock but no communication on availability and shipping time "
"so far, ordering process very straight forward, after very easy parts search. Have not received product yet, but will update after that."
"Waiting for delivery and you’re asking how you did. Ask me when you deliver. "
"Had to pick up the item from shoppers . Standard delivery that requires signature should be after work hours or have multiple attempts for delivery
Not only one at 9 am "
"Ordered my parts over 20 days ago - no indication it has shipped in order status. no response to when it will ship. Multiple attempts to call, left 2 messages no response. My current order is very small, but I need the parts to sell a vehicle. Could have got parts elsewhere. Just looking for enough courtesy to let me know if parts are eventually coming. Very disappointed so far"
"Whats the point in online shopping if the price is same as Retail store pricing, a small discount would have been better plus shipping within ontario for 12 spring $27 is just ridiculous, Wake up people."
"I ordered a part on their website, paid and got a receipt. In their email, it said typically 2 to 5 business days before shipping. Ok.
I reply to their email after a few days asking if it’s in stock as I haven’t heard anything from them. They send me an email saying my order status has changed and that I have to reply to “this” email so they could process it? What? I ordered and paid for it, why would I have to respond to an email to process it? It should be a given. Bizarre. After a week, my order is still not processed."
"I ordered Oem brake pads and rotors for my Lexus and I received Akebono parts in Toyota Genuine box and incorrect parts what is ordered "