"Ich möchte mich hiermit noch mal Herzlich bei Silvia vom Kundenservice für Ihre schnelle und Unkomplizierte
Hilfe bedanken. Auch wenn das ganze in Schriftlicher Form abgelaufen ist ,Kam sie sehr Nett und Herzlich für mich rüber ,man merkte schnell das sie das auch Umsetzte was sie mit mir Ausgemacht hat Silvia dafür vielen Dank Ich wünsche Ihnen viel Gesundheit und ein sehr schönes Leben das ihre Wünsche alle in Erfüllung gehen auch wenn ich nur 5 Sterne setzen kann bekommen sie von mir ganz viele mehr ;-) Mit freundlichen Grüßen Gabi "
"Has been good experience thus far. Received items on time and well. "
"Rosane was very helpful and very supportive. She understood that I’m crunched in time and I had to have my order delivered asap and she worked on making sure that my order was taken care of. She also split the order to deliver available items while waiting for the rest to be prepared and quality checked. I was very appreciative of her fast response and awesome solution"
"El agente Pablo es extremadamente amable, solucionando los problemas rapidamente y proporcionando alternativas adecuadas.
Ademas, las respuestas son rapidas, adecuando las soluciones a mis deseos.
Ha sido la mejor atencion posible, y agradezco a PABLO su buena disposicion y atencion constante.
Estoy muy contenta con todo el proceso de atencion al cliente
Un saludo
Julia Knorr
"
"Eleonora was very helpful. She explained the process and help me to chose and make the right decision thank you. "
"Andrei give a perfect service, thank you"
"Had an issue with one of the items I purchased. Reached out for customer service via email and was responded to by a Customer Service Officer named Luis. Luis was very prompt in responding to my enquiry and the issue was sorted with 24 hours to my satisfaction. Thank you Luis for your help and it has been an absolute pleasure doing business with your organisation. "
"Problem z odbiorem paczki w sposób bardzo profesjonalny pomógł mi rozwiązać Alejandro i Javiera za co jestem bardzo wdzięczna.
"
"Unfortunately some hats I ordered arrived crushed. Fantastic customer service from Rui Machado! Polite, helpful, quickly addressed the issue and greatly impressed me. Thanks for your help Rui!"
"I purchased a phone wallet and the zipper broke after a few months of use. Even though the warranty had expired and through no fault of my own, Eleonora kindly offered to replace the item, free of charge. I’m completely satisfied with the service she provided and I only hope the zipper lasts longer on the replacement."
"The dress was constructed and delivered very timely, less than 10 days. Unfortunately, the dress did not work. The colors and materials of the dress did not work well together. I can only blame this on limited photo illustration for that color and the background slip was completely white against the mulberry overlace. Not subtle. However, the dress was well constructed. I had to return it. Youssef in customer service negotiated in a fair manner with me on the return until I was satisfied. Just did not work out for my specific selection. I felt satisfied with final outcome. Because of their exceptional customer service, I would consider using them again in the future. "
"There was a mistake with my order,but Alezandro solved it in the best way.Thank you Alezandro"
"good customer service and fast communication to resolve the issue I had with the shirts, "Youssef" was very helpful to address the issue very fast"
"Outstanding customer service with Andrei. He resolved my issue within one email. Whereas I’ve been sending multiple emails back and forth for days with other customer service agents"
"I wish to thank customer services, especially Silvia for dealing with a problematic purchase in a very swift and understanding manner. I received a very low quality dress that was very different from what I had ordered.
The matter was solved in a couple of days and I was given a refund. Thank you! "