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Product & services pricing
4.33/5
Chance of future purchase:
4.20/5
Shipping & packaging:
4.06/5
Customer service:
4.43/5
Return/Replacement policy:
4.45/5

Verified
5/5

2023-06-12

Shoes, hoodie and shirt

"All 3 fit perfectly! Shoes - very comfy. Hoodie - styling in picture exactly the same received and shirt appears tailor made!
"

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5/5

2023-06-11

Great customer service

"When I contacted Lightinthebox customer service, I came across Sara Gus. She immediately got the information needed and supported me throughout the process.
Sara always responded quick, looking for the best solution. What started as a bad experience, turn out to work out great in the end, thanks to her.
"

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5/5

2023-06-09

Vitalik to the rescue!! From dilemma to delight!!!

"On June 6, 2023 I ordered a suit from Lightin The Box, for my Son's wedding on July 22,2023. I did not realize until after I placed my order that the day I would receive my suit would be after the wedding. I reached out to Customer Service and Vitalik responded immediately with a solution. I was provided information on how to expedite my delivery so that I would receive my suit before the wedding. I was AMAZED at the level of service I received as a "first time buyer" and in such a timely manner (certainly won't be my last!)
Kudos to Vitalik who is definitely an asset to Lightin The Box!! I have already begun to spread the word to family and friends.
Respectfully Yours,
Sandra Bowles
"

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Verified
4/5

2023-06-10

LITB is high maintenance but worth the effort

"LITB has many products I have seen elsewhere, but for much better prices. Their items are unique and very appealing. You just have to be careful with the sizing when you are ordering clothes (check the size chart for each item, and always use your measurements.) Some things are not quite as they appear, so . . . look at all the photos, read the descriptions and check out the reviews before you decide and you should have a VERY pleasing and satisfying experience."

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5/5

2023-06-09

Meget bra kundeservice

"Jose på kundeservice var veldig imøtekommende og løsningsorientert. Svært godt fornøyd"

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Verified
2/5

2023-06-09

Dress return policy

"Unfortunately I was not clear on the standard vs. custom tailoring on dresses and thought standard sizes were refundable."

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Rep reply posted 2023-06-13
A rep from LightInTheBox, LightInTheBox, has responded:

“Dear customer,

This is Slava, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 29421709 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely
Slava
Customer Service”


4/5

2023-06-08

Very good customer service

"Javier provided very good customer service, was prompt with replies to emails, helpful and pleasant"


Verified
4/5

2023-06-08

Exceptional

"This company goes above and beyond and expectations you may have."

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5/5

2023-06-08

Great customer service and products

"My husband and I found LightintheBox online and thought we would try their products. They have some very colourful and unique tees for men and women, among other items too. I ordered some and we were pleasantly surprised at how good they actually are. You have to judge the sizes a bit, but mostly they are close and sometimes right on.
I have only had one issue so far and that was the latest order I made. Two tee shirts for my hubby. One was not printed well, with spots of colour missing over the entire shirt. I contacted customer service and was taken care of by Soumaya Mendour. No muss, no fuss, just a complete refund and very promptly also. Didn't even have to send the defective shirt back.
Thank You!
"

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5/5

2023-06-08

Great customer service from Javier

"I had an issue with a product I received. When I contacted customer support about it, the matter was handled expeditiously by Javier to my satisfaction, giving me confidence to order from LightintheBox again."

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Verified
4/5

2023-06-08

creative T's

"Having purchased over 20 shirts this past year, I have nothing but good things to say about them. The art work is great and the sayings are hilarious; appreciated by those around me. They are a good segway to meeting new people and striking up a first conversation. At times the delivery of the shirts seems to take a long time, but perhaps that is because I anxiously anticipate their arrival!"

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Verified
5/5

2023-06-06

"J,ai aimé l'expérience ,qualité est bien ,livraison ok ,bon prix merci "

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5/5

2023-06-07

Thank you Andrei for providing a refund

"Ordered woman top received larger than expected and got a refund straight away."

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Verified
5/5

2023-06-07

Amazon’s upcoming competitor

"I’ve often shopped for clothes, electronics and tools on Amazon. The convenience of online shopping and delivery to your home is better than paying for gas, driving in traffic, and searching many locations instead of one place. Well, many of the things I buy from Amazon are already made overseas; LightInTheBox cuts out the middleman and has amazing deals and coupons - not annually or on special singular days, but every day all year long. I discovered them by clicking on a link - one that proved to be real for a change - and wonderful. Be aware that some sizes are way off, so I’ve had to re-order many things in larger sizes. Returning is NOT cost effective. The other thing is the time it takes to receive the orders - but you know what? The items at these prices are worth the wait."

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4/5

2023-06-07

Good Costumer Service

"Although the shoes were not perfectly fitting the description (I have to say that it was a new provider, so there wasn't any other client's opinion or review), Luis of the costumer service, quickly managed my complaint and offered me a satisfactory solution."