"I received the wrong size item but Coruncanious sorted everything out quickly and efficiently. "

"I had a problem with an order and submitted a ticket to customer service. To be honest, I didn’t expect much. I figured I’d get some kind of form letter Explaining why whatever I was complaining about, fell outside there responsibility or ability to offer a solution. But I was wrong. Coruncanius was thoughtful, courteous, and efficient, and went above and beyond to offer a solution. It felt like a win-win for me and for the company."

"I had ordered several pieces to be delivered in plenty of time before my upcoming vacation. There was a delay on my order and my items were delivered after I left. Very disappointed as all 4 pieces were for my vacation. Then, had to ship back at additional cost to me. I was very disappointed and decided that my relationship with this company would be terminated. However, Cornucanius intervened and acted in my behalf to reduce the damage to me. After his intervention, I will definitely return to this site! I experienced a very compassionate and kindness not often seen!"

"J’ai eu un bon service client "

"I purchased a dress that I needed to return and the customer service rep was very gracious and helpful."

"Coruncanius solved an issue regarding a recent purchase. As a new customer this was highly appreciated, thankyou"

"I ordered a dress on Light in the Box and wasn't happy with the way it looked on me. I reached out to customer service and Silvia helped me with my request for a refund. She was prompt and professional and she made sure I received the full refund. I was pleasantly surprised by her responsiveness. It's so rare that on-line companies' customer service departments do what they are supposed to do, but this one did. Kudos to Silvia for doing such a great job - she's an asset to Light in the Box."

"Great customer service received from Coruncanius with prompt respond and solution.
Thank u for your efficient and kind assistance"

"Auch wenn was schief geht, man wird sehr gut betreut "

"Thank you very much for your really helped a lot for us and for her understanding our problem!She is unreal:)))"

"Fabio was very courteous and helpful."

"I am excited to share my recent straightforward and easy exchange for a different colored dress with Light in the Box.,(,acronym LITB.) I had ordered a blue dress, but wanted to exchange it for a white dress.

My customer service rep was CORONCANIUS, who was prompt and efficient.

I re-packaged the blue dress to the address provided, and included my order number - then took photos of the package, and the postal receipt (regular postal service) with tracking number, $20, and sent the photos via email to CORONCANIUS.

Space does not permit remainder of story.

"

"Amira Mostafa was extremely helpful in dealing with my request to return items I had purchased from Light in the Box. I had anticipated a difficult time but she was unfailingly polite and explained the various options very well.
In notice below that you ask for an invoice number. I have put down the order number, because I don't think I received an invoice number."

"Thx MAHA!! bedankt voor alles!
Ciao Terrence"

"Celkem
spokojená, i když to je nákup přes internet a nemohu zboží osahat"