"Coruncanius was really polite considerate and did everything possible to get me a really great positive outcome"

"Rosane went above and beyond to help assure I will receive my items in time for a wedding and I really appreciate the excellent customer service over a holiday weekend! This is my first shopping experience with LightInTheBox and they are top notch!

Thank you Rosane!"

"I contacted support team because I had some problems with my purchase.

Eleonora from support team helped me a lot.

I have got my money back within 1 hour and the item I hadn’t send back.

Thank you for such a great service!
Sincerely
Valeriia "

"A big thank you to Rui Machado who traced our lost order and ensured that it was delivered. Thank you!! "

"Customer service was fast to get back to me and make my order right"

"I purchased a lovely dress from LightInTheBox but unfortunately, I ordered the wrong size! When I contacted Customer Service for authorization to return the dress, I was greeted by the most awesome customer service rep,Coruncanius, who was so kind and caring and who wentout of the way to ensure that I would remain a happy customer and succeeded ! Because of that fabulous service, I will remain a customer and I can honestly recommend your company to my friends! Thank you so very much for making my experience an awesome one"

"I genuinely enjoyed the customer relationship approche.
It bought a pair of shoes though the size didn’t fit, hence I asked for the refund.
I was very lucky to have Andrei who was professional, responsive, efficient and the main thing it felt like he genius cared about the outcome. He managed to find a fast and fruitful solution and I got my refund within 2 days since my request.
Thank you for the wonderful experience! "

"Emailed to let them know and sent a photo. The same day Rui Machado replied back and offered a full refund or replacement.
I am usually sceptical when ordering online as I worry if I will get such good service as Light in the box have done.
Would recommend thus company as their customer service us wonderful. Thank you Rui.
"

"I spoke to Andrei about my order of which I was not satisfied. Quality of the item was very poor en the item arrived in a bad state.
Andrei has reached out to me very fast with several solutions.
I was very glad with the outcome and fast help! "

"Andrei was extremely helpful! Really listened to my concerns"

"Very impressed with courtesy and speed a return was dealt with by Rui.. a range of options were offered and acted on really speedily "

"As a customer service professional myself in the airline industry, I understand the challenges of working with customers and the importance of making them feel a priority. I found Sylvia to be incredibly helpful in the process of trying to make a return. Her communications were prompt and instructions easy to follow. Because of the professional interaction and result, I will not hesitate to purchase from this vendor again."

"Beside the variety of great products I was also pleasantly surprised how good the customer service was. I got an immediate response by an operator who was eager to tackle my problem. Thank you ALEJANDRO for your support!!!!"

"We had a slight issue with the delivery, I contacted Cust Serv and it was all resolved within 24 hours with lots of good communications."

"Returns and exchanges are always a concern for Canadian shoppers when buying goods directly from Asia, but Silvia the customer service agent at LightInTheBox efficiently resolved my problem in a timely and caring manner.
Thank you!
GH
North Vancouver, BC, Canada"