"I ordered many items on this site, all products are very good and also reasonable. And coustomer service also very good.. i recommend everyone pls use this site atleast one time. "

"Excellent customer service!!
I purchased an item that was broken, Silvia helped me obtain a full refund in one easy email with no fuss at all. You dont see customer service like that much these days. Great work Silvia! "

"After using LightInTheBox for over a year, I can honestly share my experience thanks to Rosane. Several pictures, detailed measurements, and excellent customer service for refunds and exchanges keep me a loyal customer to this site. Every order has a "contact us" option. Any issues are promptly resolved within 24 hours. This site exceeded Walmart and Amazon by far! PLUS there's no sales tax! Delivery fee is only $7.50. As a handicap senior, this application allows me to shop whereas otherwise I wouldn't be able to. Highly recommend"

"I was shocked to find that my order for a ceiling light in my study required me to pay custom duty. Even greater shock when I discovered how much it was. I wrote to customer service at Light in the Box and Luis replied, and due to his excellent customer relations, arranged for me to be reimbursed the customs fee. Outstanding service - thank you."

"There was a problem in the delivery and I received my order way too late. But I could rely on Eleonora's efficdncy and grest service to find a solution. She was kind and respectful. Not satisfied with the delivery but 100% satisfied with Eleonora's support!"

" Silvia was a great help to me, she understood my problem and took care of it. Thank You Silvia.

Thank You
Abraham London
"

"I bought a dress which didn't meet my expectations when it arrived,to add, belt was not properly stitched.I immediately sent my concern and l was given a representative ,Eleonora, to assist me.She did her level best to help me and we came to a creative agreement.l was happy with it and l would commend her for her great customer service.Looking forward to buying from you again in future."

"I bought some items and only received part of the order. The customer service by Rui Machado was so exceptional that it made me feel reassured that I could return as a customer to this online store.
The commitment to resolve the issue was outstanding. It is certainly a valuable asset to have an employee with such excellent qualities. "

"I was skeptical at first in terms of the reviews and the site non being well known. My cosplay order quality was decent and better compared to amazon, and few other out there. Only downside was the size chart was off so I contact customer service and was assigned - Andrei, who was superb! Best rep that went above and beyond to resolve the hassle without issue, and re-issue a new order for me without charge. Normally I am hesitant on 5/5 rating due to nit picking but Andrei truly deserve 5/5 for service!"

"Bought a couple of good items but had a major problem trying to return one.However a lovely lady called Eleonora responded to resolve the problem so alls well that ends well thanks to her"

"Had very good customer service from Eleonora after an initial shoe sizing issue."

"I was very pleased with all the help Yury gave me during the return process.#80531540"

"Mr. Coruncanius helped me along the way to resolve my recent purchase. I bought a beautiful dress but it did not fit me in several ways. Mr. Coruncanius replied to my request for a return. He was prompt, very attentive and provided me with alternatives to resolve my case. I do have a positive recommendation for Light In The Box site. They treat their customers with courtesy and they not only pay atention to any issue with a purchase , but they will work diligently with you to make sure that the customer is happy. "

"Fast answering and good solution "

"I received an item I had ordered only to find that it was a different colour from what had been ordered. After some initial difficulties the situation was resolved with a good outcome from my perspective. My confidence was restored to the point of causing me to immediately place a new order. Also, I intended continuing to order from the company as a result of the good will that was established."