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Product & services pricing
4.33/5
Chance of future purchase:
4.20/5
Shipping & packaging:
4.06/5
Customer service:
4.43/5
Return/Replacement policy:
4.45/5

Verified
5/5

2023-05-02

They are legit.

"I placed a small order with Light In The Box to see if they were what they advertised themselves to be. I received my order, and it was just as I hoped it would be. They communicated with me during the shipping process, making me very comfortable with this company. I will defiantly place future orders."

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Verified
5/5

2023-05-02

Great purchase

"All the clothes are awesome"

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Verified
3/5

2023-05-02

Having to return an item to them is a hassle.

"It was going to cost me more to ship the item back to them than what the item cost me. I reluctantly kept it, but they are trying to make it up to me. I will not buy clothing from them again."

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Verified
5/5

2023-05-02

I Like shopping here

"I like shopping in LightInTheBox.
Good collection of goods.
The most important for me is that they have very responsive Customer Service. Sometimes, I contacted them during the weekend, and they replied the same day.
"

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Verified
5/5

2023-05-02

I changed my mind

"They are easy to work with, even when I change my mind. I will order again. The product is lovely."

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4/5

2023-05-02

On the way to sorting out my query

"Received my order, very pretty, but no washing or care instructions. Contacted LIB and they are going to ask the manufacturer to send details."

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Verified
4/5

2023-05-02

Slow but steady

"I had placed an order from lighting in the box the prices where really cheap but the quality is really good my only complaint is about the delivery. It was really slow and time lengthy "

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Verified
5/5

2023-05-02

Great customer service

"They were very nice and understanding with my return process."

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4/5

2023-05-01

problem resolved

"Abig thank you to Amira who sorted out my issue with returning items."

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Verified
4/5

2023-04-30

Nice shirts

"I loved both of the shirts I bought, but on the size was way off and didn’t even come close to fitting. The shipping was faster than estimated and the prices are great. "

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5/5

2023-04-29

Vitalik

"Very quick response. Very kind and effective sales person Vitalik."

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5/5

2023-04-29

Problem Solvers

"I received an incorrect size poster, contacted the personnel for service in Light in the Box, and Soumaya attended me.

Together we found a solution on shipping the correct size poster, with no extra cost.

Glad that this little hiccup at a solution.
"


Verified
5/5

2023-04-29

First time shopping on this website

"I loved it as soon as I saw that it was my style out there and the price are décent. I only hâte the shopping fées but other than that I love it. I would recommand to anyone that want to save money."

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5/5

2023-04-28

Solved issue

"I received an incomplete package. I was contacted the next day by Youssef. I was very pleased that I did not have to make a return, because I was informed that I would receive the ordered product while keeping the first package - the incomplete one."

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5/5

2023-04-28

Good Service

"Having previously purchased from the company and been very pleased with the product and the speed of delivery, I revisited the store for further purchases. After a few days As I had not received a shipping date I contacted their Customer Services to enquire if they had one yet. I received a very prompt response. As the shipment had been delayed awaiting a stock delivery. They assured me it would be on its way in a few days and offered me, very generously, a discount on the items purchased. I accepted the offer and it was paid back into my Bank immediately. As promised I received the shipping details 2 days later.
I was dealt with by Oleg who could not have been more helpful or speedy in dealing with my problem which I thought was excellent customer service on behalf of the Company and I will certainly purchase from this Store again
"

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