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Product & services pricing
4.33/5
Chance of future purchase:
4.20/5
Shipping & packaging:
4.06/5
Customer service:
4.43/5
Return/Replacement policy:
4.45/5

2/5

2023-05-09

Careful if materials

"I purchased 2 items and one was quality the other was not. Looked like cotton in the pics but was a blend of polyester and rayon. Low quality material. Im very dissapointed."

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Rep reply posted 2023-05-10
A rep from LightInTheBox, LightInTheBox, has responded:

“Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.

For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?

Sincerely
Megha
Customer Service”


Verified
5/5

2023-05-09

Satisfied customer

"Love this app store. So far very happy with the products I've received. Shipping time sometimes takes awhile but we'll worth the wait!"

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Verified
5/5

2023-05-09

Easy and pleasant

"This is sort of like wish.com but better."

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Verified
5/5

2023-05-09

I love the items, they are beautiful

"I have had only a couple of products that I have to return and that is the only thing I a problem with!"

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5/5

2023-05-09

Ghazi's client support is incredible

"I have complete trust and faith ordering from LightInTheBox! Suggest ordering one size larger/up as items do run small. However, if you have any concerns or need help, their customers service (Ghazi in particular) is stellar. I received prompt, professional and supportive responses; was offered a variety of options and came to a quick and positive resolution. "

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5/5

2023-05-09

Great customer service!

"As a new customer to light in the box, I was having trouble using coupons for my first order. After several failed attempts to get it resolved, I was put in contact with Eleonora. Eleonora was very understanding, knowledgeable, and extremely helpful in helping me place my order. Without Eleonora's help, I probably would have given up and not ordered. Eleonora is one of the best customer service people have come across in a long time. I hope Eleonora keeps up the Great work!"

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Verified
5/5

2023-05-09

Bought two items so far and planning on more

"I ordered a woman's bathing suit and a men's shirt. Both good quality and well made. The prices can't be beat. Will definitely be ordering again."

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Verified
5/5

2023-05-09

Received What I Ordered!

"I was skeptical at first when stumbling about this website. I figured...there is no way these prices can be right and expected to end up making one of this "Ordered vs Received" videos ha. To my surprise I got exactly what I ordered, which looked and fit exactly as depicted on their website. "

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Verified
5/5

2023-05-09

Great experience

"Order arrived in a timely manner. I did not have to track package as I received daily email updates of progress. Item I ordered is really nice, fits well. Have recommended website to friends."

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Verified
5/5

2023-05-09

quality products and large selection

"My go-to store for swimsuits and summer apparel"

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Verified
5/5

2023-05-09

Perfect dress.

"This dress is pretty, extremely comfortable and it has pockets! What more could you ask for in a dress?! It’s perfect!"

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Verified
5/5

2023-05-09

Love it

"I feel the styles are up to date and very reasonable. Love my dresses bought 5 in the styles I like."

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Verified
5/5

2023-05-09

Extremely nice dress

"Bought this dress for wife, she loved it!"

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Verified
3/5

2023-05-09

unexpected duties fees and wrong size

"was surprised to get duties charges, and some of the clothing not to size, ex ordered 5XL, recevied clothes was only XL size"

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5/5

2023-05-09

Good items and good follow-up service

"My products looked as good in person as they were in the photos online and I was very pleased with them. There was a sizing problem with one item, which Amadou resolved very efficiently and satisfactorily. Very happy with Light in the Box. A.B., Australia"

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