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Product & services pricing
4.33/5
Chance of future purchase:
4.20/5
Shipping & packaging:
4.06/5
Customer service:
4.43/5
Return/Replacement policy:
4.45/5

Verified
4/5

2023-04-24

Shoppers

"Good products so far. Fair prices for the quality. Wide selection of goods ."

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5/5

2023-04-22

Very good service

"Gat a pant which was to large I became one size smaller whithout problems Thanks "

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3/5

2023-04-22

Pablo

"Pablo did a 5 Star job, but the items i bought both was not useable in any way, thats the 3 stars, should have gotten 0 for the items and the conditions they arrived. But again Pablo did his best with what he got and we found a solution so thumbs up for him."

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5/5

2023-04-22

Vitalik was great

"I was a bit annoyed about lack of movement on my order and the computer generated response to my enquiry It was also hard to figure out how to message a real person to get a personalised response. Vitalik responded within 24 hrs and said he would fix my issues. 24hrs later and my order has shipped. Thanks for your service. ( a skill rare these days)"

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Verified
4/5

2023-04-21

Overall satisfaction

"For the most part, I am very happy with Light in the Box. Returns are very poor, but everything else is top-notch."

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5/5

2023-04-20

Great Customer Service

"The services that I got from Amadou were excellent. Couldn't ask for anything more!"

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Verified
1/5

2023-04-20

Poor Quality - Difficult Returns - Avoid!

"The clothing I ordered for gifts are dollar store quality made of shiny thin polyester and sizes poorly fitted. X-large shorts are 28" waist. However requested return button presents a message offering 10% off to keep the items while warning it will take weeks and cost "$10-40 to ship items back the Asia warehouse".

Caveat emptor. Total rip off.
"

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Rep reply posted 2023-04-21
A rep from LightInTheBox, LightInTheBox, has responded:

“Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.

For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?

Sincerely
Megha
Customer Service”


Verified
5/5

2023-04-20

Great to do Business With

"Ordered three shirts. Items were as described, but I ordered a size that was a little too big. When I needed to return the items, customer service was very quick in responding to my inquiry."

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Verified
5/5

2023-04-20

Exceptional

"After looking at literally 100's of dresses and driving from shop to shop I could not find anything that stood out to me. I decided to look at "Lightinthebox" and I am so glad I did. I found several dresses that I would consider buying for my daughter's upcoming wedding. I decided to order from them and I am so glad I did. Ordering could not have been easier. I choose to order using my custom measurements. The directions on the site for accurate measuring could not have been easier. From the time I placed my order I was sent several email communications updating me on the status. Tracking of my package was also spot on. When I received my gown I was amazed at the beautiful burgundy color. The picture on the site did not do it justice. I am so pleased with the craftmanship of this dress. It fits me perfectly. Depending on the heel size of the shoes I wear I may have it shortened. In addition to the gown I also ordered a pair of dangling earrings and a bracelet that shimmers in the light. Everything is just beautiful and at a fraction of the cost of items I had been looking at. I will definitely be ordering from them again. Thank-you for the wonderful work that is being down at exceptional prices."

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Verified
5/5

2023-04-20

Great shirts

"The shirts are great, my son loves them. The shipping was fast. Quality is good."

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Verified
5/5

2023-04-19

Many purchases

"I have ordered many times from Light in the Box, most items are of decent quality and are as described. Sizes vary widely depending on the item. I have ordered clothing, decorations, art supplies etc. I would rate them as excellent in regard to turn around time. There are many scam sites on the web, but this is not one "

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5/5

2023-04-19

Great customer service

"The dress I ordered was very pretty, But did not fit me :(
Silvia from customer service handle the issue patiently and
professionally. I was compensated the best way.

Many thanks to Silvia and LightInTheBox team
"

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5/5

2023-04-19

Excellent Prompt and brilliant communication

"Light in the Box provided us with a beautiful shower set, promptly and with incredible communication from Vitalik the agent that answered all our questions and ensured an incredibly quick hassle free delivery"

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Verified
4/5

2023-04-19

Sizes

"Your sizes by item are very confusing and difficulty to deal with when placing an order for many items. There is no consistency is sizes.

Also when ordering, it is difficult to find an item that you went past. Can you have a holding area for items?
"

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Verified
4/5

2023-04-18

Good values

"I’ve find many products I like for good "

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