"I ordered two products, one of which was excellent and the other, unfortunately, had a flaw. I was nervous about dealing with customer service and the re-shipping process. Ghazi was extremely helpful in resolving the issue in a professional manner, and I am very pleased with how the process went. Thank you very much, Ghazi; I greatly appreciate your professionalism and assistance."
"While it was confusing to figure out how to contact customer service (LightInTheBox.com), Abby was helpful. They replaced my package that got stolen from the lobby of my building!"
"After purchasing my dress..it did not come to size and did not fit well.. in the begin of my returning process I was become frustrated and upset until I spoke with supervisor Eleonora who took over and found a solution to my issue. I am happy with her help and understanding. Everything is now resolved and I am happy."
"One product was perfect, the other wasn't and the claim process was quick and without obstructions. I recommend."
"Kamila vom Kundendienst hat den Fall für mich perfekt gelöst.
Vielen lieben Dank "
"Really helpful assistant. Unfortunately the cloth didn't fit, but the assistant Camila was very understandable and offered a very good solution"
"Mixed views. I ordered 2 tshirts in the same size but one was much larger than the other. I wanted to return it but discovered this was virtually impossible. I was about to never use the company again but SOUMAYA has helped me and refunded appropriately."
"Great app, had great customer service when needed it, the person, Javier, did an amazing job with my order services. Not too long shipping. All around a great service to purchase from. "
"Hi Sara Gus, Thank you for all your help and for my first order at LightInTheBox.
Blouses are so beautiful and looks like CUSTOM MADE :).
I will wear in any case a basic black or white shirt and than the blouses to keep them fresh and shining and also the texture of the shirts look like satin and therfore teh shirts.
Only the blouses on the foto's are a bit different as the blouses received. Not much but on the foto's i.e. there are no buttons viseble but on the blouses in real they are, but it doesn't make them less beautifull it's only a thing that I noticed when a compared the real blouses with the foto's.
Also the help and advise of the customer center was PERFECT ! Each time a kind answer and all the time great help with how to handle etc.
I already placed my 2nd order and hope this will give me the same satisfaction.
Only shoes ordering is a bit difficult regarding the right size because the size of a shoe is mentioned in EU size and the next time in US size and an other time as a very strange size i.e. size 48 is the EU size 45.
Hope after I received my second order that I can order again for the coming winter but have to be carefull that I do not buy to much because there're a lot of beautifull items :)
Cees verweij"
"Thanks Maha from resolving my issue with the size and sending me the replacement dress for free"
"I ordered two boutonniers for my son's ball. I was worried they wouldn't arrive on time but they did & the look amazing.
I couldn't be happier."
"I shared a picture of the penguin egg holder on Facebook and other penguin lovers that I know from work wanted one too. One lady was so excited until she heard gossip which led me to ordering one for her. And, this only happened with the help of Nikita from LightInTheBox support. Nikita was so courteous and patient. I have an anxiety condition and I must share that Nikita's emails helped reduce my anxiety. As well as being able to order an additional two more penguin egg holders, one for the lady who was so excited and one for the gossiper. Nikita's positivity was brought forward and I am hopeful that it will have a positive impact on the gossiper. Thanks to Nikita."
"Had to return an item ordered as a present as wrong fit and didn't match description. Sara Gus was really helpful in resolving quickly and helpfully :)"
"Had an issue with a purchase I made, Rui solved it in a exellent way. Highly recommendable!"
"Ich habe ein Kleid gekauft welches aber nicht meinen Vorstellungen entsprochen hat. Reda ElKalouhi hat mir sofort geholfen. Sie meldete sich sofort und hat mir ein tolles Angebot gemacht. Sie hat mich gut aufgeklärt über alles und war sehr höflich.
"