"The hoodie i ordered was delivered faster then expected.
The quality of the hoodie is great.
Its warm and feels nice."
"commande et livraison facile, énorme choix et variétés, pas de surprise à la réception, tout correspond
prix intéressant"
"GOOD PRODUCT WELL DONE BUT I HAVEN'T RECEIVED YET"
"I really liked the things they sell, but it takes really long to ship and the return is a mess, because it costs more than the price of the item. So you get only 30% of the price return (that is really nice by Lightinthebox). The customer Service is really nice and fast."
"Ordering is so simple and flashdeals are just great! Even with post and handling (inc. taxfree quarantee payment), products are much cheaper than in our country. So BIG recommends!"
"Ich habe ein falsches Artikel geschickt bekommen und habe mich an die Support gemeldet. Ich bedanke mich herzlich bei SOUMAYA für seine rasche antwort und das er mir gute lösungen gefunden hat für mein Problem die aufgetreten sind. Herzlichen dann "
"The service is friendly and helpful. I made a mistake in my adress and after I got that information, Andrej was really supportive to find my packet. Thank you very much. "
"Rui provided amazing customer service and ensured a seamless returns process. Thanks Rui!"
"Soumaya had provided really great customer service. Thank you so much..! Highly appreciate..!"
"Je tiens a remercier bien sincèrement Monsieur LUIS pour son application a résoudre très rapidement mon litige sur un remboursement de frais de port qui trainait en longueur.
Son intervention a été très efficace et je tiens à ce que vous le sachiez pour que cette personne soit reconnue et évalué pour sa grande valeur commerciale et son savoir faire vis a vis du client.
Je lui attribue la note de 10 /10.
Sincères salutations
M. LASSERRE"
"Amazing products I would definitely recommend. They care about there customers, my experience has been amazing and SOUMAYA has been so help full and understanding. Hes help me with everything, truly dedicated employee. "
"They send wrong item, but after I get in contact with them (that was a bit hard) they send me the correct one. And also let me keep the wrong item. I didnt need that but I suppose that was the easiest way to solve my problem. Thank you, I am satiesfied!"
"The it arrived as specified. After 4 weeks it became faulty. I contacted customer services to explain the fault.
Silvia from the customer serice team replied within 12 hours, she dealt with the problem extreemly effciently and arranged for a refund which I recieved within a couple of days. Excellent customer service in my opinion."
"Zakupione ubrania sa dobrej jakości, odpowiedni rozmiar. Tylko z dostawa miałam pewien problem, jednak dzieki skutecznej pomocy ALEJANDRO udało mi się otrzymać przesyłkę. Pomoec ALEJANDRO oceniam najwyżej.
Renata"
"I wanted toreturn items to seller and had to email 3 times to get basic return address information. Turns out that the returns are vey expensive and difficult to return, no return label etc... - and so in fact not worthwhile. I will definitely not purchase again from this site "
A rep from LightInTheBox, LightInTheBox, has responded:
“Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service”