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Product & services pricing
4.33/5
Chance of future purchase:
4.20/5
Shipping & packaging:
4.06/5
Customer service:
4.43/5
Return/Replacement policy:
4.45/5

Verified
5/5

2023-02-02

Mein Lieblings-Online-Shop

"Die Auswahl ist riesig ! Bestellung, Zahlung und Lieferung läuft ausgezeichnet. Die angegebenen Liefertermine stimmen ganz genau. Alle bisher gekauften Produkte funktionieren bestens. Bei Bestellung von Kleidung ist unbedingt die Grössenangabe zu beachten. Angaben in S-XXL oder 36-52 sind international unterschiedlich. Die Angaben in cm sind entscheidend ! LightInTheBox ist gut."

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5/5

2023-02-01

Return of Product

"I purchased a trouser suit and unfortunately it didn't fit and I had to return the product. The customer support / return procedure was excellent and I got a full refund."

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Verified
5/5

2023-02-01

Incredible!

"I bought my favorite anime which is one piece print in a hoodie. I would definitely buy another or two to give it to my friends."

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Verified
5/5

2023-01-31

Great products and very good service!

"Very cheap and good and nice things.
When it was a little delivery problem they have very fast and good service.
I always recommend LightInTheBox to friends and several have had bought things and are satisfied.
/ Magnus Asklöf from Sweden
"

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Verified
4/5

2023-01-31

Excellent

"Je trouve que les habits sont de bonnes qualités, pour les tailles cela dépend du produit, beaucoup de choix, grandes tailles, prix abordables"

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5/5

2023-01-31

Great Customer Support

"The shipping company misplaced my package, this happens with so many in circulation through the world. My Customer Support Agent 'Nesrine' was absolutely fantastic in resolving this issue for me. Nesrine replied to my questions almost immediately and was extremely professional and helpful thoughtout the whole process. I would defineatly buy from 'Light In The Box' again.

Adrian
"

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Verified
5/5

2023-01-31

Hermosas luces para bici, brillan un montón en la oscuridad

"Espere mucho el pedido hasta darme cuenta que estaba retenido en la aduana de mi país, el sitio de compras es formidable. Saludos"

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Verified
3/5

2023-01-31

spent over $400.00, rewards coupon should beatleast 25%

"delivery charges too high"

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Verified
4/5

2023-01-10

Very good

"But it could be better! The delivery from China should be a little faster. It takes a week before delivery reaches transit and another week before it gets in Amsterdam or Utrecht. My concern is that sometimes it takes 3 weeks before I get my package. I don't think I am they only one. If you guys can speed things up then of course I will be happy to give a 5 star recommendation. Good day"

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Verified
4/5

2023-01-31

Bra sida

"Fick bra varor 1 poncho var sönder i ytterkanten och fransade sig fick 200kr för att jag behöll ponchon.Lite för mycket utskick att handla mera.Annars hel nöjd."

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4/5

2023-01-31

Good customer support and service

"Lightinthebox sent me a new product after the first one was too small.
Very good support and service by Sara Gus who helped me.
Thanks!
"

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4/5

2023-01-31

Very good as always

"Lightinthebox gives good prices, nice products and good delivery. "

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5/5

2022-02-10

a variety of products

"cheap products but with delay in delivery "

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Verified
1/5

2023-01-31

****

"Bought smartwatch and it was so bad "

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Rep reply posted 2023-02-01
A rep from LightInTheBox, LightInTheBox, has responded:

“Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.

For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?

Sincerely
Megha
Customer Service”


Verified
5/5

2023-01-31

Worked smooth

"Everything was good. I returned som items and that was easy "

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