"I received very good customer support from "Maha" regarding refund. Thanks Maha! You are the best! Thanks Lightinthebox! "
"CS was great. I needed to change a size before shipping & they took care of it immediately "
"Went by the size chart to offer a large top however when item arrived it was too small. Contact with Nesrine via a few emails resulted in a larger size being sent. I feel that Nesrine went above and beyond to resolve my problem and I cannot thank her enough as I was looking forward in wearing my top as I have a West Highland Terrier and that was my reason for my purchase.
Thank you once again Nasrine
"
"I ordered a top that had to be returned and Eleanor was very helpful in resolving the issue, giving me a full refund. "
"Impeccable service, immediate and hassle-free!
Mr. Machado heard the problem and immediately found the most appropriate way to solve it!"
"J'ai été déçu à cause de la taille qui ne correspond pas au tableau sur le site mais je suis rentré en contact avec Elèonora qui a résolu mon problème.
Je l'ai félicité pour son professionnalisme."
"Mi experiencia ha sido muy buena!!el servicio al cliente con Alejandro ha sido muy bueno, rápido y eficaz. Recomendaré esta página!!! muchas gracias!!!"
"Eleonora good Morning,
Am just delighted to write this review as your Team showed that Customers satisfaction is a top priority to your company. I am satisfied how my issue was resolved. Thanks once more for your help.
Thanks
Concilia"
"War echt überrascht über die verschiedenen Modestyles :) Habe endlich gefunden, was ich schon so lange gesucht aber nirgendwo gefunden habe. Außerdem haben die Produkte wirkliche super Qualität. Auch der Kundenservice ist mehr als zufriedenstellend, antwortet immer sehr schnell und kümmert sich sofort um das Anliegen!
Der einzige Nachteil ist halt, dass man die richtige Größe finden muss, da es sich um asiatische Größen handelt und es manchmal etwas klein ausfällt - und der Umtausch kostet halt was. Aber ansonsten kann ich Light in der Box nur empfehlen für jeden, der ausgefallene Kleidung sucht!"
"Thanks to Leonora for solving my issue
It was my first time ordering from lightinthebox,so i won't hesitate to order again
Thanks again Leonora "
"The jumper was not as shown in the photo and the size was not big enough.
The material was not good either I was very disappointed .Yuriy who sorted this out for me was very good and a good result in the end.
Thank you very much "
"I had ordered a lovely two piece dress for my son's wedding in May but unfortunately there was a problem with the assembly of the two materials at the front neck seam .
That can happen.
I sent an email and explaining my dissatisfaction and received an answer the next morning.
I exchanged 3 emails with a certain "Alejandro" who was very professionnel and helpful .
He was very attentive and found a solution to my problem.
I will be happy and confident to order with LightintheBox in future.
Thankyou above all to Alejandro who takes his work very seriously, bravo!
Kind regards
Sally Piredda"
"Tuve un pequeño problema con uno de mis pedidos y José lo solucionó a mi entera satisfacción.
No solamente puedo alabar su profesionalidad, sino que su atención hizo que seguiré confiando en LightInTheBox y lo recomiendo sin límites. Gracias."
"I had to return some items as they did not fit. I received very prompt responses to all my queries, and Luis ensured my refund was processed quickly and efficiently. Luis was very helpful, professional and kind in all our email exchanges. Luis made this process very stress free for me and I am pleased with the outcome."
"J'ai eu plusieurs problèmes de taille sur des vêtements commandés. J'ai dû garder ses articles à cause des frais de port qui sont à ma charge. Comment faire pour pouvoir vous renvoyer des articles en les déposant simplement et gratuitement dans un point relais ?"