"Issues resolved quickly by Yousef. Great customer service. Thank you!"
"By mistake, among other things, I ordered 2 dresses instead of one. As soon as I contacted Customer Service, their agent Mutlucan Maden was in charge and cancelled one of the dresses. Right away he notified me about the changes made to my order and issued a refund — I didn’t need to worry. It all was very easy and fast. Thank you, Mutlucan!"
"Decidí cambiar de productos antes del envío y Fabio realizó la gestión de manera rápida y amable, además me reembolsaron la diferencia de precios. Hasta ahora todo muy bien en la post venta y espero los productos lleguen pronto y que sean de buena calidad.
Felicitaciones Fabio por el excelente servicio de post venta"
"My order placed on 23 June. End of August still not delivered. I send email requesting status. Thanks to Luis today I received my order after putting all your efforts to get it . Keep it up your good work. "
"Malgré le désagréments des frais de douanes élevé , je remercie Youssef pour son professionnalisme.
Qui me permet pour mon premier achat de ne pas être déçus de mon achat."
"I had some items that didn’t work out well. Ghazi was a great help and resolved the matter quickly and efficiently. "
"I was new to LITB and made my first order for a customized evening gown. I misread the delivery time for number of days, instead of number of business days. Thus, I realized there would be high probability that I would not get my dress in time for my event. So I emailed customer service to see if my order can be expedited. Fortunately I was helped by Alena. She understood my situation and my custom order dress. She worked with the tailor to expedite the making of my dress. Alena was very responsive and kept me informed. When my dress was complete, she expedited the shipping for me. Though we communicated only by email (and not knowing if we were in the same time zone), it was as if Alena was just a phone call away and that I've been working with her for a while. Thank you Alena! for making my fist order very pleasant (happy customer). I will sure be back to order more items, and definitely take advantage of the LITB custom ordering."
"I had an issue with a purchase and got quick replies. Ghazi was super helpful - thanks."
"I accidentally purchased the wrong items in my order, and I figured I would have to cancel and reorder. Nikita was able to help me swap out the items so that I can get what I originally ordered. She responded quickly and was so easy to communicate with. She definitely turned something I thought was going to be an ordeal into a painless and easy fix. Thank you!"
"Absent lors de la première livraison, mon colis a été représenté 1 mois plus tard, avec un suivi mail précis. Excellent !
Encore merci à Amira MOSTAPHA, du Service Clients.
C. Lemoine"
"Youssef a pris en charge ma demande et à réglé le problème , je suis donc satisfaite sur ce point. Je déplore juste qu’il n’y ait pas de point relais lorsque nous voyons rendre un article qui ne convient. Il faut le retourner au dépôt en Chine et les frais de retour sont très chers "
"I bought a couple of golf shirts from the Ador website and when they arrived, the sizes were not as I was expecting.
Despite the size chart the shirts were too small
I asked for an exchange and was prepared to return the garments.
However, Youssef in Customer service asked me not to return the garments ( as they would need returning to the Far East - which has its own issues ) and applied a generous discount to my order for replacement garments.
So, whilst I have probably spent more than I intended on two shirts, the responsiveness from Youssef was very good and I have a reasonable resolution
"
"I HAD SOME PROBLEM WITH AN ORDER. IT WASNT WHAT I WANTED. JAVIER WAS VERY HELPFUL AND AGREED TO REFUND PART OF MY PURCHASE PRICE. I WAS VERY SATISFIED WITH HIS PROFESSIONALISM. THANK YOU!"
"Los productos comprados fueron de toda mi satisfacción, buenos productos... "
"My wife and me, we buy our clothes since about 6 months at light in the box and we are very satisfied. Good quality, a great choice for the both of us and a very good sevice. "