"I made a mistake in my initial order for two shirts, by ordering the wrong color for one of them.
I got hold of customer service, and Nikita responded promptly, courteously, and effectively sorted it all out for me immediately.
Your service department, and Nikita, do you proud.
John, Cape Town"

"Hurtig leverance og fint matriale"

"Very fast response form customer service, extremely helpful and put my mind at ease. "

"J’avais validé une commande ou je m’étais trompé dans le nombre d’articles et Mutlucan a tout arrangé. Je suis bien contente. Merci beaucoup. "

"One of the products I got was the wrong one unfortunately, contacted Lightinthebox Customer Service. Jasmin responded very fast and kindly to my inquiries while being very understanding.

I have a been a custoner for some years now and their customer service really improved thanks to people like Jasmin :-)"

"I recently placed an order with Lightinthebox but had made an error on one of the items I ordered. Mutlucan was the support agent who helped me correct the order. The service I received from Mutlucan was absolutely outstanding and because of this amazing service from this exceptional agent I will be returning to Lightinthebox for future purchases. Mutlucan has been a wonderful blessing. Thank you Mutlucan for going above and beyond the call of duty bless you "

"J'ai beaucoup apprécié le support que j'ai reçu de la part de l'agent Mutlucan du service à la clientèle de LightInTheBox pour le suivi de ma commande. Merci pour votre vigilance !"

"I ordered 2 wigs, but only 1 was right. 2nd wig was not at all what I ordered.!!! After several emails & frustration I reached Eleonora, supervisor in Customer Service.
She was prompt and totally helpful. She resolved the issue within a few hours. Every business should have an ELeonora !!"

"Nikita provided excellent customer service. I reached out because I ordered the wrong size and within a few short hours, Nikita responded and fixed the problem immediately. She was kind, thoughtful, and efficient. I am very grateful for her help!"

"Good quality and nice , delivery fast if you pay more ,slower if you don’t pay more :)"

"Unfortunately, one of the hoodies I ordered was miss labelled in the size. The return process wasn't quite as smooth as it could be. However, agent Ghazi who contacted me was helpful and courteous."

"Item arrived much faster than expected but unfortunately broke on the first use. Rui Machado, the customer service representative, was very understanding and was quick to make things right. Thank you "

"I made a mistake in my order, I contacted Nikita who remedied this very quickly. Nikita was very helpful and kind. Exceptional customer service thank you"

"I didn't revive my package. LightInBox was very professional and resolved the issue within a timely manner."

"As far back as Oct '21 I have two orders missing, I emailed Costumer support and Soumaya got on to it for me, her emails were prompt and she resolved the problem with the suppliers and assures me the items have been reshipped and I should receive them in the next 5 to 10 days. I know that covid has not made things easy but Soumaya sought out the problem and I am a happy costumer now and she has regained my confidence in Light-in-the -Box. Thanks"