"Ordered the wrong size, sent in a ticket, and within a day I already had a reply! Nice to have quick customer service and they corrected the size with no problem! Shout out to Mutlucan for assisting me with my order!"

"I returned an item, which has taken roughly two months in all. Customer services were helpful and very responsive, especially Soumaya and Doralis. I hadn’t realised the refund process would be so long, be paid out via two methods, and require me to chase them up for the cost of the return package. Ultimately, I was fully refunded, but it took too long and couldn’t all be paid into one account "

"Yuriy was very attentive to my problem and resolved my issue immediately. I didn't even have to return the product! Always recommended!"

"Alena was very helpful getting the information I needed. Quickly responding and resolving my issue. "

"Youssef was a fantastic help! Very quick to reply, respectful, and polite. Thank you again!"

"Nikita replied promptly. An item I ordered the day before had a price reduction. I enquired if I would receive a refund of the overpayment I was charged as the item had not been shipped. She facilitated a refund of the difference charged and the new price and offered further assistance if required.
I have ordered from this company numerous times and have had no problems"

"Hi, I've had quick and pleasant responses from Jose who assisted me with a refund on a purchase that was for a flash sale but was charged full price. I've gotten my refund the next day. Waiting on my order to be finalized and delivered now. Thank you "

"Dealing with Camila at Customer Service was a pleasure. I had issues with my order and she responded quickly and efficiently. Good employees should get merit !
Will definitely purchase again and hope that the customer service is as great.

Sandra"

"I had a problem with the product that I had ordered with LITB wherein it did not match the description. I must say the problem was handled pretty well by Mr. Javier. Thank you very much. "

"I ordered my dress from the website, then I installed the app on my phone. I saw the huge difference between prices, so I asked if it was possible to cancel my order and then reorder again. The answer was immediate and without any issues, without cancellation, they fixed my problem! I’m still waiting my dress and refund which is on it’s way. But many thanks to you Alena!!! "

"The dress was gorgeous and the price was amazing. I had an issue when the dress arrived but the customer service was amazing. Very prompt, very clear instructions and very happy to solve the problem. Couldn’t fault it. Thankyou Amadou "

"Nikita atendió mi queja y la resolvió inmediatamente. Nunca me habían resuelto con tanta amabilidad y profesionalidad."

"I wanted to cancel one of the items I orderd. Fabio answerd me immediately and I was very satisfied from his service.
Thank you Fabio"

"Am very pleased with my shopping experience
With LightInTheBox.. All my orders look exactly like in the picture.. And very affordable price
I will Recommed everyone to try this online shop.. "

"One of the best sites to shop through... The shopping experience with them is excellent"