"Fair good great awesome company "
"I'm a regular customer of Lightinthbox and overall I'm pleased with their products. I can find stuff which I can't buy from local stores. The customer service is nice and professional and even if you have a problem with the product or with the shipping, they will try their best to solve it. Thank you, Lightinthebox, will visit you soon!"
"Ein guter Freund von mir hat mir empfohlen, es hier zu kaufen. Unerwartet war dieses Einkaufserlebnis sehr zufriedenstellend. Der Kundenservice ist sehr geduldig, da ich zögerte und nicht weiß, welche Größe ich möchte. Der Kundenservice ist immer geduldig, um mir zu helfen, die gewünschte Größe auszutauschen. Ich bin auch sehr zufrieden mit der Ware, die ich erhalten habe. Geil~"
"Purchased a case for my phone, it arrived super fast. The case is wonderful, top quality. Will definitely buy more proucts from them!"
"The agent replied to me so quickly and gave me the complete information about my package. I love the product too!"
"I'm new to this website and I'm surprised with fast delivery options they offer. The package came within a week, items are cool and customer service is friendly and always provided timely feedback and updates about my order. I will definitely recommend to all my friends!"
"This is by far the worst company I have ever dealt with. I have breast cancer and ordered a wig from them. I was supposed to be a light auburn/blonde wig. I received it and it was white. No way in a million years would I wear that. I was nothing like the pictures showed. I emailed them to let them know I wanted to return it. It was unused and still in the box. Because of the misleading information they agreed to take it back and pay for shipping - I thought wow, what a great company! I did exactly what they asked me to do, take photos of it and send them along with a copy of my shipping receipt. I did this 4 times and every single time, I would get an email back saying "again we apologize for any inconvenience caused, but understand please send the requested photo of the recipient to the following email address" to which I would again, send pictures and go through the process. They eventually closed the ticket without giving me a refund. I had to once again, open another ticket and start the whole process over. This has been going on since December, 3 months now. This was the last response from them on March 5th,
Thanks for your message.
Once again we apologize for any inconvenience caused, but understand that we are asking you to send us the photo of the receipt proving the costs of returning the product you returned to us. On the receipt in question we need to see the cost of returning the product, and the tracking code for the package you returned to us.
We look forward to your reply with the requested photo.
My reply: This has gone WAYYYY beyond inconvenient. I sent this receipt January 26th, Feb 22nd, March 1st and March 4th and once again can prove that with my emails.
HERE IT IS FOR THE 4TH, 5TH, 6TH, 7TH, 8TH 9TH AND 10TH TIME
NOTICE THE HIGHLIGHTED AND WRITTEN COST THAT WAS ALSO SENT THE 1ST, 2ND AND 3RD TIMES. OBVIOUSLY THE TRACKING NUMBER IS ON THE RECEIPT AS WELL. YOUR COMPANY HAS THE WORST CUSTOMER SERVICE I HAVE EVER DEALT WITH. DO YOU UNDERSTAND THAT I HAVE BEEN DEALING WITH YOU AND THIS REFUND SINCE JANUARY 16TH AND HAVE COMMUNICATED 12 - YES THAT IS TWELEVE TIMES. I HAVE CANCER AND THE STRESS THAT THIS IS CAUSING ME IS UNNEEDED. MAYBE YOU DONT KNOW HOW TO OPEN AN ATTACHMENT? FIGURE IT OUT AND SEND MY REFUND.
I sent the attachment 7 times with this email and have not heard from them since even though I have emailed them almost everyday trying to get a status . Horrible, horrible, horrible customer service. There is of course no other was to get ahold of them. I sent the wig back in January so they have the product. Now I am out $126 which may not seem like a lot but when I have medical bills coming in everyday - its a lot to me."
"The bracelet is perfect. Quality/price, delivery time frame are very good. In one word, excellent product and service."
"Loved using the app! Great products shipping was a bit slow! Amazing customer service and quick replies!"
"Waited 35 days for delivery, wrong product sent, used product twice then it stopped working , no refund offered "
“Dear customer,
We apologize for the problem. We do really want to help but we find "2332111" is not a valid order number. Could you please provide us with your correct Order Number, so we can further check your problem? We will help you resolve the problem with our our greatest effort.
Thank you for your understanding and cooperation in advance. ”
"I am shocked by them. I am shocked to find out that they are common thieves. I have ordered on October a planetarium. According to THEIR site it would have been arrived in 2-3 weeks. Since then I have contacted them MANY times and always they send the same more or less message, that the item will be late and I have to wait. I have asked a full refund and they said that I have to wait untein January 10th. I said OK, but aftyer that they refused to give me a refund and they said that I have to wait until February 10th. They said that if the item will not have arrived till then, they would give me a full refund. Today they refused it! Shocked! Not onle they are completely irresponsible, unreliable and unaccepatble, but they are COMMON THIEVES! I have already spoken to my lawyer in order to find a solution!"
“Dear customer,
We apologize for the problem. Could you please provide us with your Order Number, so we can further check your problem? We will help you resolve the problem with our our greatest effort.
Thank you for your understanding and cooperation in advance. ”
"Took around three weeks for two hoodies to arrive which then did not fit me.
I have asked SIX TIMES for an address to return the items and receive a refund, which they clearly do not want to provide. My messages are either ignored or they provide other ridiculous options that are better for them, such as giving the items away and purchasing them again with a 20% discount. Ludicrous. Awful customer service and I am now £70 out of pocket. Will never use again."
“This is Customer Service Supervisor from Lightinthebox. I would like to help.
We are really sorry that the order doesn’t meet your satisfaction. We'd like to help you return it back, as you requested. Actually, it was found our another representative had offered you Return Instructions and Return Address in the previous Ticket 22763564 on Feb. 5th. Did you receive all the details? If so, you may follow up the instructions and then return the order back at your earlier convenience.
I also had conducted new Ticket ID =22824482 in our ticket center to follow up your case. If you are still not sure how to return the order or have further question, please log in your light in the box account--go " personal center"--"my ticket" to contact me again via this Ticket. I will try the best to help you. Thank you for your cooperation.”
"I have bought some women jewelry, for my sister's birthday, and It's been a good experience, they arrived exactly as expected, but later than I thought, The order is not shipped once made, but after a processing time of 3 days.. Globally satisfied of my experience ! "
"I ordered some headphones for jogging and i received them in 3 weeks at İstanbul. I had to pay 1,5 euro extra for delivery but it is normal since I didn't pay the freight assurance. The headphones are medium quality product, but for the money that i spent for them i am very satisfied."
"ordered two kids pull overs and winter coat , and they are excellent quality."
A rep from LightInTheBox, LightInTheBox, has responded:
“Dear JEANAE,
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. After checking, I found that the customer service have processed full refund USD 86.99 add return postage USD 36.45 to your paypal account, please be check your paypal account now.
We also have created ticket 23145529 to help you, if you have any problems, please be contact us in ticket directly.”