"I was so surprised to see your delivery process... Nice delivery executive.... Great communication skill...and products is also I received in damage free condition"

"LightInTheBox Holding Co., Ltd. is an apparel e-commerce retailer that ships worldwide. LightInTheBox operates its business through mobile a"

"This products are great in quality wise and price wise"

"2x boardshort besteld. 1 x retourneren gaat niet makkelijk ....
Het koste me veel tijd en moeite om 1x boardshort terug te sturen. De verzendkosten waren ook nog hoog(12,50 naar Duitsland)
Hier krijg ik dan €6,25 van terug als shop tegoed.
Helaas is mijn ervaring dus niet wat ik gewend ben van b.v. een Otto of Zalando. Zelfs Aliexpress heeft een beter retour beleid. "

"All the orders have been of good quality to an unbeatable price. In time delivery was given. "

"Ho comprato tante volte con questo sito e per la prima volta ho avuto un problema con lightinabox. L'operatore Andrei si è mostrato subito molto disponibile e gentile nel capire bene la situazione. Mi erano state spedite due maglie fini (4XL e 5XL!!) al posto del mio paio di scarpe. Il pacco risultava visibilmente manomesso e scocciato al momento dell'arrivo. Avevo chiesto il cambio ma lui non solo mi ha assicurato il rimborso, ma mi ha dato anche un piccolo bonus come risarcimento che ho gradito, senza bisogno di rispedire il pacco al mittente. Riproverò a ricomprare lo stesso paio di scarpe sperando che stavolta vada tutto bene. Davvero un'ottima assistenza clienti. Saluti."

"The declared item size didn't match, which was the Seller's fault. The company's operator on duty, Chazi, resolved the matter fairly to my satisfaction, issuing a refund and saving me from the laborious return process. Five stars for his service. "

"Je commande souvent sur ce site, car les robes sont magnifiques, de bonnes qualités à des prix très abordables ! Je vous le conseille vivement !"

"M. Amadou est un pro du service à la clientèle. J’ai reçu une réponse rapide, cordiale et efficace, dans un excellent français. Light in the Box offre un service à la clientèle hors pair.
Merci."

"I would like to thank Coruncanius for his help and support when I requested to cancel my order within the 24 hour timeframe required for cancellations. He was understanding regarding my circumstances, kept me informed about my reimbursement and ensured that the money was paid back into my account with little delay. I would be happy to use the company again in the future."

"Ordered a phone case for iPhone 14 however it did take longer than advertised to arrive but did arrive in good condition - unfortunately the product does not work properly once loaded with the minimum cards the magnetic catch fails - I asked for a refund and had all packaging to send back Louis was very quick and helpful in resolving the issue"

"as advertised, arrived on time"

"I wanted to return a dress, only because I am 5'0" and the proportions of it didn't fit quite right. I sent an email and had a reply from Luis. He handled my request very swiftly and efficiently. I will continue to shop with them in the future for sure"

"The Henley shirt I received didn't match the colors or patterns shown in the ad. I contacted Customer Service to request a return or refund & Rui Machado replied promptly & issued a refund immediately!"

"Excellent customer service! I would like to mention Eleonora who solved my issue in a prompt, efficient and professional manner!
Thank you "