ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.39/5
Chance of future purchase:
4.58/5
Shipping & packaging:
4.23/5
Customer service:
4.66/5
Return/Replacement policy:
4.09/5

Verified
5/5

2024-07-11

Exactly what I needed, quickly.

"I have a beautiful Quoizel table lamp base missing it's glass shade. I found the lamp on Lighting New York. The replacement shade was not listed on the site but Nakia was able to help me through the customer service chat. It's taking me longer to write this review than it did for her to help me find what I needed.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-07-11

Dependable

"This vendor is a reliable provider of quality products. Highly recommend."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-07-10

tape light answer to my dream

"I used to the chat option, which was very helpful and knowledgeable. I have been putting this off because I was too overwhelmed with all the options... I was directed to this company by a local lights store and am so grateful to have my order through. I am anxiously awaiting the arrival for my electrician to complete the installation"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-07-09

Great service

"Love purchasing from this site. Always great service and great prices for quality lights."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
1/5

2024-07-09

Lighting New York doesn't actually stock all items listed on their website

"I was looking for a particularly hard to find item and found it on lighting New York's website. I chatted with a customer service agent, asking her to confirm that the item was actually in stock and she stated it was. It took multiple emails back and forth with the agent to get the promised discount applied to the order. We spent a lot of time and fell in love with the piece only to have the order canceled after our credit card was charged because they didn't have the item. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-07-09

Excellent Service

"We found the lighting options we wanted on Lighting New York’s website, ordered and received within just a few days. The ordered placement, payment and receipt could not have gone smoother. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-07-09

Great Customer Service

"I purchased a light from another vendor and it did not come with a power cord. After calling that company, they told me the cord was 5 inches long. I told them that didn’t make sense that a power cord would be 5 inches. Anyway after calling Lighting New York, they were able to tell me that the cord was 5 feet and they sent me a link for purchase and even added a discount! Great company!! Thank you. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-07-09

Very pleased with customer support.

"They answered all my questions of concern."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-07-09

Good selection and easy ordering

"Site is very easy to view items, good selections and reasonably priced"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2024-07-09

Great Products and Service

"Purchasing lights was easy, great price and good shipping. The lights were packaged very well. Six months a contractor damaged one light and customer service was very helpful, and I now have parts on order. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-07-09

Best Customer Service

"The staff was extremely helpful and very knowledgeable, "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-07-09

outside lighting

"I like your products, good pricing and quick shipping. Easily kept me informed of my order status also. "

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2024-07-09

New house looks amazing

"We bought all of our indoor and outdoor lights from lighting New York and are extremely pleased with the entire experience. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-07-08

Fast and easy

"Large selection of beautiful and affordable lighting."


Verified
5/5

2024-07-08

Great Customer Service

"Very satisfied with customer service availability and response. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service