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Product & services pricing
4.39/5
Chance of future purchase:
4.58/5
Shipping & packaging:
4.23/5
Customer service:
4.66/5
Return/Replacement policy:
4.09/5

Verified
5/5

2024-06-18

Great Response

"Looking at a light online for my bathroom. More than I can afford. They gave me a great deal, thank you!"


Verified
5/5

2024-06-18

Best customer service

"They were very helpful with all of my question"

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Verified
4/5

2024-06-05

Initially an excellent experience, but then changed to very disappointing

"Tessa made the experience very easy - she was very helpful in negotiating a final price for the lamps.
Shortly after I placed the order, I called back to change the ship to address. I had someone other than Tessa for this. They changed the address for only 1 of the 3 lamps, and left the other 2 as cancelled, even though I had already charged all 3. When I called in to report that only 1 had arrived, the error was discovered.Since then, I have not had acceptable follow up on their attempts to have the missing 2 lamps sent to me. Very disappointing, as all my previous interactions with Lighting New York had been excellent.
Update - I have received an email stating that my missing 2 floor lamps have been located and that I will get a notice when they are shipped. That has placed this order back into the category of excellence that I experienced with all my other orders. Would definitely recommend this company, and will order from them again in the future.
"

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Verified
5/5

2024-06-17

Great Customer Service

"Raheema was great and helped me through my order process"


Verified
5/5

2024-06-17

Great Customer Service

"Always get informed help and best price from customer service. Especially helpful are Claudia and Kristin in PA. Love the return policy."

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Verified
5/5

2024-06-17

Perfecto

"Finally found the perfect semi flush for my landing!!! Great discount code, free shipping and no restocking fee for just in case "

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Verified
5/5

2024-06-17

"Prices were the best! Coupon made the light much more affordable."

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Verified
5/5

2024-06-16

So helpful

"Thanks to both chat agents for their help! Navia and Denise were so pleasant and helpful"

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Verified
5/5

2024-06-16

Pleasant experience.

"Great customer service. Knowledgeable and professional. "

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Verified
5/5

2024-06-16

Lights me up!

"Really great selection of lighting products! Beautiful options!"

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Verified
5/5

2024-06-15

Bathroom lights

"Great selection and the price was on point. "


Verified
5/5

2024-06-15

Love Lighting New York

"I have found great products at great prices and customer service is excellent!"


Verified
5/5

2024-06-15

Quality and fast service. Our second stain glass design both great!

"Nicely packed, quality product (s) ! Great selection - organized web site & fast delivery…
"

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Verified
5/5

2024-06-14

Discounts Without Penalties- (relief!)

"I needed two pendant lights for our home, and fortunately found so many that would work!

I narrowed my selection down to two different pendant pairs at an amazing 25% discount!! After chatting with NY Lighting Associate Cody, I was assured that I could return one set of the lights as don't 4 pendants. Cody advised I wouldn't incur any return fees (if I had to return just 2 or 4).


I've always received high quality products, prompt responses and extraordinary customer service.

Thank you, team NY Lighting,!
"

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Verified
5/5

2024-06-13

"Product delivered within a few days and exactly as ordered."

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