ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.39/5
Chance of future purchase:
4.58/5
Shipping & packaging:
4.23/5
Customer service:
4.66/5
Return/Replacement policy:
4.09/5

Verified
4/5

2024-09-26

Great service

"The online rep immediately responded to my questions and even gave me a great discount!"


Verified
3/5

2024-09-25

Life Is Like a Bowl of Jello

"3 stars for your website, as it has issues. Could not put things in the cart across product lines (e.g. Quoizel and Quorum) even searching on the specific item name(s). Had to call a live assistant to get things moving (and get the lowest price quotes). 5 stars to Kelsey Deem, who was very nice and helpful (as was Lynanne Stuempfle on an earlier date).

All's well that ends well.

P.S. Sometimes green and sometimes yellow.
"


Verified
5/5

2024-09-24

Very good price

"Very competitive pricing and good customer service. Happy with the purchase."


Verified
5/5

2024-09-24

Recessed Lights for Apartment Renovation

"Nice quality, responsive help, reasonable prices."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-09-23

it was not easy to order without help

"Laynanne did a good job in helping"


Verified
5/5

2024-09-23

Great experience all around

"Where another site turned me away by sending me a pushy, canned response to a few chat questions, Dana from Lighting New York emailed me info of exactly what I was looking for. I received excellent, timely communication, and the perfect fan (Mykonos 5) for my vaulted ceiling. I plan on buying more from this seller"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service

Verified
5/5

2024-09-21

Saving dollars on design projects.

"I am an Interior Designer and I am so happy that I found New York Lighting. They are helping me to increase my earnings and also save my clients a
few dollars.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2024-09-20

Matched a great price

"Simple chat showing a great price from another vendor and they immediately sent me a link to a contracted price that matched the other vendor. I have bought several lights from them and always satisfied. "


Verified
5/5

2024-09-20

Great Service From Claudia

"We purchased a chandelier and pendent lights from Lighting of New York. In assembling the chandelier we realized our ceiling was 11 feet and we did not have enough stem rods to bring the light down to the right height above the dining table. Called Lighting of New York and Claudia provided two options addition stems or chains. She prepared and e mailed the order form to use to select from. Chains gave us the best flexibility to tailor the height. We ordered that evening. More amazing is we had the chains the very next day! Todays before the electrician was to arrive. Absolutely outstanding service by Claudia! V/R Jim"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-09-19

Perfect

"The proper part with quick shipping and very well packed. Great service!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-09-19

Great selection with helpful service

"I found two fans that I was looking for and was able to price match one of the fans so I could purchase form Lighting new york. Customer Care advocate was very helpful. Thank you!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-09-17

Wonderful customer services

"Very patient customer service and the best pricing anywhere."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-09-17

Exactly what I needed!

"Jazmine was great! She helped me replace to lampshades with ease!!"


Verified
5/5

2024-09-17

Replacement part experience exce

"I required a replacement shade to a sconce purchased 6 years ago. The customer service via chat was excellent. A quote with a link to purchase was sent to my email and the whole process was quick and painless. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-09-17

Quick help w parts, quote and purchase

"Helpful guy in chat. Quick to find parts. "