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Product & services pricing
4.23/5
Chance of future purchase:
4.24/5
Shipping & packaging:
4.63/5
Customer service:
4.65/5
Return/Replacement policy:
4.69/5

Verified
4/5

2023-10-23

Shine a light

"Had trouble viewing the different shades, wouldn't allow me to switch from one to another to see details."


Rep reply posted 2023-10-24
A rep from Lightopia, Apyles, has responded:

“Hello,

We would not be able to grow and develop without feedback like yours. I have sent your review to our Merch team for review.

Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct”


Verified
5/5

2023-10-22

All Good

"All went well, Awaiting receipt of product to comment further,"

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Rep reply posted 2023-10-24
A rep from Lightopia, Apyles, has responded:

“Hello,

Thank you for the positive feedback!

Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct”


Verified
5/5

2023-10-21

A great deal!

"We found beautiful chandelier lights and with the available promo, got an awesome deal! Can’t wait to get them. "

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Rep reply posted 2023-10-24
A rep from Lightopia, Apyles, has responded:

“Hello,

We’re happy to see that you had a 5-Star experience!

Thank you for your support and for choosing Rugs Direct to help tie your space together. Again, thank you for your review as we take our customer service and our reputation very seriously.


Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct”


Verified
5/5

2023-10-21

great selection

"I love buying from Lightopia. Great selections of current lighting options, great prices and ease of use. "


Rep reply posted 2023-10-24
A rep from Lightopia, Apyles, has responded:

“Hello,

Thank you so much for giving us 5 stars!

Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct”


Verified
4/5

2023-10-19

Nice

"This was what I was looking for "

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Rep reply posted 2023-10-19
A rep from Lightopia, Apyles, has responded:

“Hello,

Amazing feedback. Thank you so much for giving us 4 stars!

Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct”


Verified
5/5

2023-10-14

very nice web site

"Great Layout when signing out"

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Rep reply posted 2023-10-16
A rep from Lightopia, Apyles, has responded:

“Hello,

Thank you for the positive feedback!

Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct”


Verified
5/5

2023-10-12

nice product good price

"found what I was looking for!!"

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Rep reply posted 2023-10-12
A rep from Lightopia, Apyles, has responded:

“Hello,

Amazing feedback. Thank you so much for giving us 5 stars!

Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct”


Verified
5/5

2023-10-09

Fun

"Great pictures of product I just hope they are true as this is my first time to order."


Rep reply posted 2023-10-10
A rep from Lightopia, Apyles, has responded:

“Hello,

Thank you for your 5-star review.





Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct


Direct: 949-461-1439
apyles@lightopiaonline.com
Manhattan Beach | Costa Mesa








Verified
5/5

2023-10-11

Customer service was awesome!

"De'Borah went above and beyond to answer my questions and take care of me. She made sure that I was taken care of. "

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Rep reply posted 2023-10-11
A rep from Lightopia, Apyles, has responded:

“Hello,

Wow! Thank you so much for the feedback!




Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct


Direct: 949-461-1439
apyles@lightopiaonline.com
Manhattan Beach | Costa Mesa”


Verified
5/5

2023-10-11

Fabulous!

"Beautiful selection of products and very customer service oriented! Shopping was a breeze for the chic and sophisticated light fixture I was looking for!"


Rep reply posted 2023-10-11
A rep from Lightopia, Apyles, has responded:

“Hello,

Thank you! Your positive feedback is much appreciated.

Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct


Verified
5/5

2023-10-10

GREAT CUSTOMER SERVICE

"De'Borah Dickerson in customer service has helped me a number of times when I've had questions. GIVE THIS PERSON A RAISE!! Not only was customer service awesome, but Lightopia's selection and competitive pricing is great too. I'll be back! "

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Rep reply posted 2023-10-11
A rep from Lightopia, Apyles, has responded:

“Hello,

Wow! Thank you so much for the feedback!




Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct


Direct: 949-461-1439
apyles@lightopiaonline.com
Manhattan Beach | Costa Mesa”


Verified
5/5

2023-10-09

You lightened the load!!

"Polite and helpful people. They have beautiful products so I highly recommend them."


Rep reply posted 2023-10-10
A rep from Lightopia, Apyles, has responded:

“Hello,

Thank you! Your positive feedback is much appreciated.

Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct”


Verified
5/5

2023-10-09

Great lighting

"Good experience and website easy to navigate. "

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Rep reply posted 2023-10-10
A rep from Lightopia, Apyles, has responded:

“Hello,

Wow! Thank you so much for the feedback!




Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct


Direct: 949-461-1439
apyles@lightopiaonline.com
Manhattan Beach | Costa Mesa







Verified
5/5

2023-10-05

Let there be light

"Wonderful and large selection!"


Rep reply posted 2023-10-06
A rep from Lightopia, Apyles, has responded:

“Hello,

Thank you! Your positive feedback is much appreciated.

Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct


Verified
4/5

2023-10-05

"I will be more equipped to answer this question once I receive my order. "

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Rep reply posted 2023-10-05
A rep from Lightopia, Apyles, has responded:

“Hello,

Our orders ship in three to five business days. You will receive tracking once it ships.


Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct