"You should let people know exact shipping date before they pay "
"Katherine Young was so helpful and knowledgeable! Thank you!!"
“Hello,
Thank you for the fantastic review.
Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct
Direct: 949-461-1439
apyles@lightopiaonline.com
Manhattan Beach | Costa Mesa
”
"Thank you De'Borah Dickerson for your quick & friendly service! "
“Hello,
We appreciate the feedback and would love to work with you again.
Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct
Direct: 949-461-1439
apyles@lightopiaonline.com
Manhattan Beach | Costa Mesa
”
"Quick and easy order process."
“Hello,
We appreciate the fantastic review and are glad we could be of service.
Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct”
"Easy to find, and close the deal with Lightopia. Will consider it for the future."
“Hello,
Thank you for the positive feedback!
Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct”
"Not so good ... delivery time is very poor. Won't work for me."
“Hello,
I see that you asked to cancel your order. We will email you a cancellation confirmation once it is confirmed canceled.
Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct”
"I ordered some Waldo lights from another website. The website was not able to deliver in the specified timeframe. I kept getting strung along about delivery. I always had to call for info; I was not kept informed of delivery changes. In contrast, at about the same time as the purchase just mentioned, I placed an order for some sconces with Lightopia. For the Lightopia order I was kept up-to-date on shipping and the item was delivered as promised. Thus, I am now making a second purchase (for the Waldo lights the other source never delivered) and I am hopeful I will finally get them! "
“Hello,
Thank you so much for the review!
Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct
Direct: 949-461-1439
apyles@lightopiaonline.com
Manhattan Beach | Costa Mesa
”
"I can’t wait for my new sconce!"
“Hello,
I see that you placed your order on 9/23/2023. I will have customer service check the status for you and email you within 72 hours.
Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct
Direct: 949-461-1439
apyles@lightopiaonline.com
Manhattan Beach | Costa Mesa
”
"this is my first purchase, and I'm eager to see what my new lamp looks like in our home. Can't wait!"
“Hello,
Thank you for the positive feedback!
Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct
”
"Website was very user friendly and had exactly what I was looking for for my living room."
“Hello,
Thank you for the positive feedback!
Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct”
"Size not provided on the product, installation images, shipping information as to when to expect my order. Let me place my order for shipping then stated a few days later end of October delivery, upon calling told out of stock. So why let me order and pay?"
“Hello,
I show that you placed your order on 9/14/2023. Our items ship within three to five business days.
Sorry for any inconvenience.
Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct
Direct: 949-461-1439
apyles@lightopiaonline.com
Manhattan Beach | Costa Mesa
”
"great easy to use website- excited about my fans"
“Hello,
Thank you so much for your kind words!
Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct”
"Better pricing than other sites."
“Hello,
Thank you so much for your kind words!
Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct”
"Is fast and simple and I like using this on all the other apps they lock my phone up or lock my bank account up anyway I need to know when this is going to be at my address"
“Hello,
Thank you for your review. Your order is estimated to ship in three business days.
Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct
Direct: 949-461-1439
apyles@lightopiaonline.com
Manhattan Beach | Costa Mesa
”
"Great Promo enabled me to purchase this lovely light"
“Hello,
Thank you so much for your kind words!
Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct”
A rep from Lightopia, Apyles, has responded:
“Hello,
We do not charge you until your item ships. I see you placed your order on 10/4/2023, your items are on backorder until 11/15/2023. We are working hard to get all stock for our items displayed online.
Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct”