"That's only about Lowe's Wilkes Barre, PA location. On May,26 I placed an order well over $2000 for delivery
of items for bathrooms renovation, including range and refrigerator. Everything was paid for and scheduled for delivery on 06/24/2020.Order confirmation assured the any changes, delays of delivery will be
emailed/ called. On 06/23/2020 night I checked order status and it said scheduled for delivery on 06/24/2020.
In the morning on 06/24/2020 truck driver called us and said the delivery isn't going to happen ,as some items are out of stock .No new delivery date was set, nobody called/emailed about delivery cancelation and rescheduling.
JUST DISGUSTING ! If review would accept 0 stars or minus, I'd give that."
"I waited for months for my appliances. They then called for the delivery and they never showed up. Then you call them and wait hours and get hung up on. Then they call you to delivery again and never show up again. You call and call and nobody knows whats going on. I waited for days and took off work. I am totally disgusted with there professionalism and service. Don't order from them you will waste your time. This is my second time still waiting on the rest of the order and had the same experience so its not a coincidence its a fact its a poorly run company and they don't know what they are doing. Don't order from them you will waste time and money"
"I pay for a sliding glass door from Brian and came back to pickup in 4 days. I waited 45 minutes and my door was a foot to short. He probably sold mine and replaced it with the wrong one. A real pos! Reorder the 72x80 door (2 in stock). Brian said they were hold for other people. A real waste of my time. Also, I had a guy come to find about their $209. He said he had to get a $150 permit to do my repairs (don't need permit for repairs)! Been a customer since they were "
"The rude manager refunded our $100.00 gift card to the card his employee destroyed a few days before! Then said my wife should learn a lesson by losing $100.00..... We will never shop Lowe’s again! I own an Electrical Contracting Company and will take my business to Home Depot....they are polite and professional! They could have issued a store credit! The incompetent manager Hector is rude and not so bright!"
"I ordered a cabinet June 1st. Scheduled delivery date was June 5th. It is now June 13th.
I called 6 times so far, still waiting to get through.
Wasting half of my day trying to get this damn cabinet.
**** you Lowes."
"Ordered new appliances end of May. Every day delivery date changes. Items are canceled in my order for no reason and no one calls or emails me to inform. 1 hour wait on phone to speak to someone and story changes every call. Now some items charged to card, some not. Who know when or if items are coming. Oh yea, purchased certain appliances that were part of rebate. Guess I’ll never see that..."
"Ordered supplies online. PAID FOR IT and website said all was in stock. NOT!!! When Contractor went to pick up order that was supposed to be ready because "NOT IN STOCK". NOT!!! He goes back and looks himself, and there it is ON THE SHELF! I will never never do business with this Company ever again. Even their Customer Service COMPLAINT LINE has a wait time of over 45 MINUTES. OMG!!!! Congratulations Lowes, you have WON the "WORST COMPANY TO DO BUSINESS WITH FOR THE CENTURY!" I am going to make sure I express my distaste with EVERYONE I KNOW! Big mistake, I'm in home improvement and will go out of my way to express my very low opinion of you, your staff, your online service and your 'CUSTOMER DIS-SERVICE! I really wish there was a MINUS 5 STAR button! "
"The Lowe's on Plainfield Ave NE in Grand Rapids, Michigan is located less than a mile from our home. My husband and I have made frequent purchases there over the last four years, including appliances, building supplies and replacement doors. We have always found the staff to be helpful and the store well-stocked.
However, we are quite concerned about behaviors of employees in relation to guidelines for the prevention of the spread of Covid-19. As you know, Michigan has been one of the states most impacted by this pandemic and our governor has now extended the stay at home order through May 28. My husband and I are both over the age of 60 and I am a health care provider so am well aware of the increased risk to my age group.
On Sunday, May 3 I went to the Plainfield store to pick up an order from the service desk. I noted signage regarding social distancing, wearing masks and assurance that Lowe's is doing everything they can to protect employees and customers. I also noted that there was a television showing the service desk area with a notation that anyone in that area was being recorded. There were several employees walking back and forth from behind the plexiglass at the counter with their masks under their chins. The employee who was assisting me would pull her mask back and forth from her face to under her chin, talking to those around her. Obviously, the purpose of wearing a mask in a place of business is to PROTECT OTHERS and in not wearing a mask properly and then talking over, coughing or breathing on customer purchases is NOT protecting them from possible spread of the disease.
When I came home that day I called and asked to speak to a manager. The gentleman I spoke with said he would speak to the staff about wearing their masks in compliance with the recommended guidelines.
On Wednesday, May 6 my husband and I went to the store to pick up an order. We did have the option to stay in our vehicle and call into the store, however, as we were purchasing a door we wanted to go in and look at one that was in stock. We arrived at 6 am (the time set aside for older or chronically ill customers). The disinfecting wipe canister for carts at the front of the store was empty. We notified an employee walking by. He acknowledged our request but when we left the store 30 minutes later the canister had not been replaced. There were several employees at the service desk and once again I noted that some were wearing their masks under their chins or taking them on and off. The employee who assisted us (the receipt said her name is Patty) was pulling her mask up and down, touching her face around her nose and mouth and then handling our order. When we had a question about the number of items on the order she came from behind the plexiglass with her mask down under her chin and walked up to my husband (less than three feet). When he asked her to please put her mask up she put it up only over her mouth, not her nose. I certainly do not know what she was thinking, but it appeared disrespectful to a customer to not completely cover her face.
Today I called Lowe's again and spoke with a manager by the name of Rich. After relaying my concerns he said "These are difficult times and we are doing the best we can." I responded that clearly they were NOT doing everything, since reviewing videotape of employees would be a simple way to determine who is and who is not following the guidelines to protect all of us. I wonder if the store management is actually on board with the Covid-19 guidelines."
"Shameful 2 registers open people in line as far as the eye can see wrapped around the entire inside of the store not to mention the over crowded line in violation of social distancing
outside. "
"
Never order anything from them online. I never received my order. Unable to get through. Disgusting customer service! Horrible order support! Awful experience!"
"I went in on Saturday and it was so crowded that there was no way to practice social distancing. They didn't limit how many people were allowed into the store. I was doing my best to stay a safe distance from other people but it was like people forgot and were just careless. And you feel awkward because you're trying to be polite when you're really just nervous thinking, "Oh my gosh...they're in my bubble!"
I just feel that Lowe's should have had better organization in crowd control, especially since we're still all trying to be careful and safe. Hate to say this, but at least Home Depot had a line outside and only allowed a certain amount of people in. "
"Everyone in our home is Covid19 high risk. So we ordered Aiui r Filteres s and a blowout tool fpi r compressor to clean area around filter. We need to keep air clean as COPD AND ASTHMA run rabid here. Placed order received total home delivery great right? Wrong day later Order canceled no explanation no nothing. Thats terrible service, Terrible salesmanship and Lowes j.g as lost me forever hey Lowes Donald Smith
4213 Meade St
Shasta Lake, ca 96019
I doubt you will contact me i will post it if you do. "
"We waited three weeks for a freezer during this Corona virus time. On the day of my husband stayed home from work 8-8 all day and we never received a call or the freezer. Just another email saying it would be delivered in another 3 weeks and to wait for that email. Seems weird, we never got an apology or an explanation, just put off. Maybe someone in store or in shipping had more money. We are just cancelling our order as Lowes can not be trusted. This is how they treat people. "
"found what I need and the price is reasonable. "
"we ordered the a new freezer online, but it has multiple places that were damaged. The condition of the freezer is not perfect, not meeting our expectations. We spent our money on what we thought was a new freezer, but it got spent on a damaged freezer instead. we are so disappointed with Lowes who sold the damaged freezer."