"Very good experience, product excellent "
"I sent my admin a succulent. She sent me a picture and there was dirt everywhere. The presentation was not pretty. Please review your shipping process. "
"Loved being able to ship to multiple locations from one cart, so nice. Packaging is lovely, overnight shipping was perfect and just what I needed. Would definitely recommend and use again!"
"Fast response. Very helpful!"
"Had some issues typing in an apartment / unit for sending a gift. Reached out to customer service 2x ….still uncertain if they received my emails!"
"High quality. Simple process. I made mistake on shipping address, was able to correct it with email."
"Everyone I send the Lulas Garden gifts to rave about them. Love Lulas Garden."
"On Saturday April 13 I purchased a bereavement present and paid for the fastest shipping, being 1 day (next business day) meaning on Monday 15 it would be delivered.
It will be delivered tonight, Thursday April 18, meaning 4 business days after my purchase.
I sent 2 emails, and I have yet to receive a response.
My friend who lost his brother is already out of town for the funeral, and he didn’t receive my present to show support and love."
"Ordered on a Friday and it was delivered on a Saturday! "
"I placed an order online and my name was entered on the "Ship to" line instead of the person to whom I was sending the gift. I didn't see this until after I'd placed the order, so I immediately wrote to Customer Service (using the form provided on their website), and it was fixed - just like that! I was very relieved - and impressed! I've sent gifts from Lula's Garden in the past and will continue to do so."
"I have given the sympathy arrangement several times and everybody appreciates it"
"Sent this to our sister-in-law for her birthday. Wasn’t quite sure what to get her. She keeps a well-kept home and when I came across this I thought it would add such a warm touch to her surroundings. The succulent arrived safely and was packaged well. She loves it! "
"Delivered in just the right time on the right day to greet a special young women returning home from surgery. Lifted her spirits and reminded her of just how strong, beautiful and resilient she is - just like the cacti."
"It was easy to order. Disappointed in the size of the plant. Very small"
"The plant we gifted was broken and the quality of the card was subpar, especially since it was a gift. Feel free to call me if you want additional details. ***update: customer service sent out a new plant, which was in much better shape. Updated the rating because of the swift correction. "