ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.47/5
Chance of future purchase:
3.73/5
Shipping & packaging:
3.99/5
Customer service:
3.73/5
Return/Replacement policy:
3.83/5

Verified
5/5

2024-05-12

Happy!

"I placed an order for mothers day delivery and the beauty was delivered on time and in excellent condition. Mom was over the moon with her gift!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2024-05-12

Address change

"I entered the recipients information…. But at some point when I checked the box that billing was different, it switched to the billing address and I paid for overnight shipping and it sent to me. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
1/5

2024-05-12

Broken.

"One of the succulents was broken. Terrible experience."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-05-12

Lovely gift!

"Fast delivery and it actually looks like the pictures!"

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2024-05-11

2 thumbs up

"Easy to order and quick to deliver."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
4/5

2024-05-11

Plant looked different than photo

"I ordered a peace lily as a gift and the the lily that arrived was considerably smaller than the photo online but the shopping experience and quick delivery was good. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-05-11

Succulent Garden

"Beautiful!!
On time for Mother's Day. Very impressed!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
3/5

2024-05-11

Great plants, but no pots

"Perhaps I didn’t read the description carefully enough, but I thought the succulents I ordered would come in a ceramic pot, rather than a plastic tray in a box. For the price, that presentation was disappointing. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-05-11

Mom loved her gift!

"My mom loved her succulent and how pretty it’s boxed/presented. I got her a candle too and she said if smells so pretty. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
2/5

2024-05-11

Showed up with dirt everywhere

"The shipping experience was not good. The plant showed up with dirt everywhere. "


Verified
1/5

2024-05-10

Disappointed returning customer

"This was my second time ordering from Lula's. The first experience was great. Plant looked just like the photo and still thrives today. This time the plant arrived in terrible condition. The plant falling apart and all of the dirt and stone everywhere. I filed a complaint and hope to hear back. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-05-10

Adorable succulent

"Lula’s Garden has the cutest succulents and come packed very nicely. They ship super fast. My only complaint was I had ordered the orange kalanshoe garden for my Mom and got the yellow kalanshoe garden. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
3/5

2024-05-09

Good product

"I can't give 5 stars since it was impossible to get in touch with this vendor after I mistakenly gave an incorrect mailing address. Got a phone number for them on-line when could not find a number anywhere on the website. No one called back. Tried to use the site's email communication and the "not a robot" device wouldn't allow me to submit my message. Indicator just went around and around. To their credit, the next day the robot thingie acted right and the address was corrected.
Shipping and handling was steep at $19.95 especially since the expected date of delivery changed 3 times and didn't get there for 6 days! Guess I'll search for another site next time.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-05-09

Simplest gift to give

"From order to shipment and delivery everything was as simple as it should be. Gift was well received and commented on how unique and beautifully packaged it was "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-05-09

Beautiful!

"My mom loved her plant. It looked just like the online picture. It was deliver fast! "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process