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Product & services pricing
3.47/5
Chance of future purchase:
3.73/5
Shipping & packaging:
3.99/5
Customer service:
3.73/5
Return/Replacement policy:
3.83/5

Verified
5/5

2024-02-14

Easy shopping experience purchasing a gift

"Tried for the first time and enjoyed the shopping experience. Website, shipping and the product are all great "

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Verified
4/5

2024-02-14

Nice products, but please honor the promo codes you bait us with!

"Would rate this higher, but the promised a “site wide” discount, but then disallowed that discount code, saying the product I ordered was not eligible. If it’s “site wide”, isn’t everything eligible. I think someone needs to teach Lula’s robots what “store wide” means. "

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Verified
4/5

2024-02-14

Good except surprise address change

"Ordered a succulent to send to a separate city from where we reside. Entered a 10% discount code and the site changed to SHOP, completed the transaction, then realized the delivery address had reverted to the mailing address. Luckily I was sending one to both addresses. It worked out but beware. I’m extremely careful with the details when ordering online. This one still turned into a surprise. "

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Verified
1/5

2024-02-13

guarantee of pay high shipping

"Hello, I paid for my shipping for one day and it did not arrive today as expected. What is the guarantee of paying a higher price than standard shipping?"


Verified
5/5

2024-02-12

Gift for a friend

"I have a friend who has diet limitations so getting candy/food-related gifts won't work and is not really into alcohol. We aren't close enough for clothes. Also they are sorta allergic to flowers but I did see her having succulents. She talked excitedly about celebrating the Lunar New Year and I really wanted to get her something and was struggling until I can upon your site. She loved! "

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Verified
5/5

2024-02-12

Great products

"Gifts from Lulu's Garden have been very well received!"

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Verified
3/5

2024-02-12

Tough delivery but maybe customer service will save the day?

"UPS delivered the garden upside down and dirt and stones were all over the inside of the box and 2 of the 3 plants were in rough shape. The company said they will send us a replacement, but we have yet to receive it, so not sure how this story ends. 3 stars on the promise of making it right. "


Verified
5/5

2024-02-12

Beautiful

"Just what i expected absolutely beautiful "

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Verified
2/5

2024-02-12

no tracking info

"I never received tracking info, one of my order is still not here. "


Verified
3/5

2024-02-11

"It did not come with instructions on how much water and how frequently to water. Had pretty packaging but no directions how to maintain the plant. "

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Verified
5/5

2024-02-11

Very lovely presentation

"I liked the box and packaging"

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Verified
1/5

2024-02-11

I never received my item

"They recorded the wrong shipping address and I guess it didn't matter anyway because I never received it.
Very disappointed
Waiting for some response to the email I sent
"

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Verified
2/5

2024-02-11

valentine’s gift plant

"the plant had broken stems including the flower which was wilted"

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Verified
5/5

2024-02-09

GALentines Mini Rose Garden

"Perfect gift for your galentine! Unique and looks good in anyone's home!"

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Verified
5/5

2024-02-09

Amazing gift!

"I sent my best friend one of the personalized succulents and a happy birthday candle for her 50th birthday and she absolutely loved it said it was an amazing gift and it fits well perfectly in her kitchen which is where I wanted her to put it when I was thinking of her Thank you for a great product "

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