"Ordered floors on 1/18. Expected delivery was 1/29. Here we are on 2/23 and the store can't even give me an expected ETA of when my floors will arrive. To add insult to injury the person in the store suggest changing to a different floor that is available now, only the tell me it will cost me an extra $600.00. Never once did they offer me any compensation for their poor customer service and lack of information. Will never order a single thing from them again. Prices may be right, process is a hassle. Avoid."

"****Warning***** They do not honor Warranties*******
I have had the 12mm Buckingham St. James Collection for a little of a year. I have extensive warping in multiple locations on the floor. I contacted the 30 year warranty claims department and they do not honor their warranty. I am in the midst of complaining to multiple companies including Lumber Liquidators/dream Home the BBB and anyone else who will listen. I am very upset that flooring just over a year old did not resist snow on my shoes, or any moisture for that matter. Lumber Liquidators warranty voids itself when water damage/ moisture ingress occurs so the warranty, when read thoroughly is actually just a sheet of paper that means nothing. Please do not buy this product, save yourself the headache. If anyone else has a story like mine, please keep posting, people should be aware. If you want to know for yourself, as for the warranty in print prior to purchasing.. It says moisture ingress is excluded so any water damage on the top of the boards is excluded, even though its guaranteed for 30 years to resist water damage.. If you do purchase, best of luck!

11/30/2011 update:
2 years ago I purchased Dream Home St. James 12 mm Buckingham oak. After 6 months the floor began to warp whenever moisture came into contact. 2 years later the floor needs to be replaced, I have been fighting with them for over a year to get it covered under my warranty and recently contacted Action News to report them for consumer reports. They are now sending someone to review the floor. I am interested in pursuing them if they do not replace my floor. I am interested in finding others that are having a similar issue since they have told me that no one ever has a problem with this floor.

Please contact me at ****@**** if you have had a similar experience with moisture. "

"We recently made an online internet order for cork flooring. Our experience was poor. The product came almost 1 month late. There was no warning of delivery problems and not much help from the delivery store. We were beginning to think that this store might be a bogus money losing adventure."

"Never buy from Lumber Liquidators, they have the worst customer service and poor products. I just wasted $4000 on new hardwood floor, but the quality of the wood that I received was very bad and did not match the quality of the displayed sample in the showroom. Stay away from this company."

"DO NOT PURCHASE FROM THIS COMPANY - THEY ARE CROOKS!!! DID NOT HAVE THE MERCHANDISE AVAILABLE TO GIVE ME - AFTER I'D ALREADY PAID FOR IT A MONTH EARLIER. I'M STILL TRYING TO GET A REFUND OF $300 DOLLARS AND HAVE HEARD EVERY EXCUSE IN THE BOOK. THEY LIE AND PASS YOU FROM ONE PERSON TO ANOTHER. I WILL TAKE THEM TO SMALL CLAIMS COURT AND WILL SURELY WIN. WHAT A HASSLE! SAVE YOURSELF A LOT OF GRIEF AND GO SOMEWHERE ELSE. IT'S NOT WORTH THE HEARTACHE."

"WARRANTY Installed 4-2009

Just started warranty process Okay here is the deal. Lumber Liquidators does not - I Repeat Does Not Honor Warranties in Store.

1. Went to Store to talk about someone coming out
to see problem. I made sure all the customers
in the store getting ready to buy to listen in.

2. Employee says that I must contact their main
office. (Thats beyond me ? I bought the floor
right here at this store)

2. You must contact their main corporate office.

3. Sent a email to their main corporate office as
instructed by their store employee.

4. You should have seen the email they sent back
"which was not a fill out a form letter".

5. The letter has no numbers on the list , but
18 items (again no form what so ever).

6. I made a list and numbered it 1 - 18 and sent
back the information required by them.

7. Just a note here I have already made contact
with 2 Lumber Liquidator Employees already.

8. and now have been told that after I returned
the list then they would (probably by mail) a
form to fill out.

9. Dah I wonder why that was not given to me in
the first place.

10. Okay its day 3 now, early and have not heard
back from their corporate office yet but
probably will.
11. Looks like my wife and I have a long way to go
just to get one of their representatives out
to the house.

This is why I am writing about Lumber Liquidators Warranty so you can make, and have a choice where you purchase your next floor.

Rolfe Nordyke Austin,Texas 78714
oh by the way I have been a contractor in Austin for the last 40years."

"Worst customer service that I've ever seen.

When I tried to pick up an order from one of the stores, the store manager persuaded me to submit a new order because "they were upgrading their software and couldn't retrieve my order information", saying I could easily cancel the internet order.

However, one month passed, 4-5 phone calls have been made, still they haven't refund the credit back.

Horrible customer service, they reverted my call to who is not available at all, even though I asked him and her not to do so. I wanted to speak with their manager."

"The bamboo flooring that I purchase from Lumber Liquidators has been actually quite nice and I am very satisfied with it - at least, so far.
The problem I have had with them is that I returned about $300 worth of unused materials and a month later, they have yet to refund me my money! I keep calling and they keep assuring me that they will look into it and get back to me, but no one ever does. They are just awful to do business with, but the bamboo flooring that I bought did turn out to be just great. It was certainly no bargain, but it is good stuff and will hopefully hold up well."

"IF YOU ARE THINKING OF ORDERING FROM LUMBER LIQUIDATORS, THINKS TWICE, DO NOT USE THIS COMPANY, THEY ARE LOOSERS AND LIERS, NO ONE CAN GIVE YOU AND STRAIGHT ANSWER, THEY WILL TAKE YOUR MONEY AND LEAVE YOU HIGH AND DRY. I WAS SUPPOSED TO OPEN MY DAYCARE CENTER THIS MONDAY 9/13/2010 BUT I AM UNABLE TO DO SO BECAUSE I HAVE NO FLOORS. SO THANKS TO LUMBER LIQUIDATORS THERE ARE 40 CHILDREN WITH NO SCHOLL TO GO TO. THANK YOU VERY MUCH LUMBER LIQUIDATORS FOR THE "WONDERFUL SERVICE AND INTEGRITY". I HOPE YOU COMPANY GOES UNDER. i HOPE THIS REVIEW WILL PREVENT MANY POTENTIAL BUYERS FROM DOING BUSINESS WITH LUMBER LIQUIDATORS.

Here is the email from the sales rep conferming my purchase: and following is an email i sent over to him, but I received no reply.

On Tue, Aug 31, 2010 at 9:21 AM, Christopher Lyszyk wrote:
Hi Daniel, Thank you for your order. Please review and sign the attached invoice. I’ll need you to email or fax a signed copy to complete the order. The store will notify you when the flooring arrives. The estimated delivery date is 9/6. Brooklyn #130 64 12th Street
Brooklyn, NY 11215
Phone: ***-***-****
Email: ****@****

Hours:
Monday 8am - 6pm
Tuesday 8am - 6pm
Wednesday 8am - 6pm
Thursday 8am - 7pm
Friday 8am - 7pm
Saturday 9am - 4pm
Sunday 11am - 4pm Please let me know if you have any questions. Sincerely, Chris LyszykSales RepresentativeLumber Liquidators 3000 John Deere RoadToano, VA 23168800-476-0007 x 7542 (Toll Free)***-***-**** (Direct)***-***-**** (Fax)


Hello Chris,
I placed and order with you almost 2 weeks ago, one of the main reasons I placed this order with Lumber Liquidators was that you told me that It will arrive to the store in Brooklyn this week.
After calling last week to check up on the status of the order, I spoke to one of your sales reps, (what a joker this guy is, I think his name is William) he makes jokes over the phone, telling me "oh Boy, that he thinks there is no way the shipment will arrive this week yada yada yada"
I call again today and the same guy gets on the phone, again with the stupid jokes" Brooklyn, Brooklyn, Brooklyn" repeating the word Brooklyn in a funny voice at least 15times, again not serious, giving me some kind of bs excuse as to why there is no shipment yada yada yada, and telling me that the shipment will arrive only by the 13th of the month.
This is ridicules and extremely unprofessional on behalf of Lumber Liquidators. I have a business scheduled to open on the 15th of the month, but thanks to the extreme unprofetionalizm of Lumber Liquidators I WILL NOT BE ABLE TO DO SO.
Needless to say it is to late for me to cancel the order,but I have learned my lesson and will never ever use Lumber Liquidators and will spread the negative word to all my business contacts, associates, family members, friends regarding this matter.

THANK YOU VERY MUCH LUMBER LIQUDATORS, YOU SCREWD ME OVER BIG TIME.
- Show quoted text -



--
D."

"I got the deram home point loma mahogany 8mm laminate flooring. A frined that we have has put liminate flooring down in his whole house.he said he would come and help get the flooring stared for us he said it would not take long to put it down. we got stared on the flooring it took us 5 hours just to get the frist 3 rolls of flooring it keep pop out of place and we would have to go back and pop it back end. after that it went a little better so fair we have put in 327 feet but I love the floor the way it in looking and the tools you get to do the flooring is not any good the little block of wood comes a part befour you get the frist 8 rolls down and the pull bar for get it and when you ask for a kit to instell the flooring it a joke. what you get and what you paid for it"

"We ordered about $18,000 worth of the carbonized bamboo. The wood color and tones of the floor are gorgeous, however the finish on it is inferior to any wood floor we have ever seen. The finish looks like they missed a step in the process and it is very porous and rough. This being said there is no way to clean the floor and have it look nice. We have only used recommended products and tried everything but the floor looks awful. Everyday when I walk through my beautiful home it just makes me sick to see the floor and knowing that I can’t get it to look cleaned. I would never put this floor down in my home again. We have tried to work with lumber liquidators on this problem and they blame us for what we have used on the floor, yet there is plenty of floor under rugs and such that have had no product on them and they have the same inferior finish. We have yet to decide whether we should pursue legal action. "

"Got the Bolivian Rosewood floor 1000sq foot. Also ordered stair noses.

Stair noses are not compatible with floor, they are thinner their grove is not big enough and there nose is not thick. Returned the order and now waiting for month to get the right product. My money is stucked with them for more than a month now.

Not recommended. Please read other reviews and note that they never accept their mistake.
BJ
Richmond, VA"

"We will NEVER purchase produce from this company again. Wish we would have researched them before purchasing product. Very long story. Short version follows.

We ordered 23 boxes of product, which came from 2 different mills with production years stamped on the end of the boxes betwee 2006 and 2010. The tongue and groove did not interlock and the color variation between the product (natural birch) in the various product runs were not even close. We purchased a premium Bellawood product - not a cheap or close-out product.

Somehow this became our problem rather than LL's.

Customer Service employees are very nice, however very few committments made on the telephone were followed through on.

We are extremely disappointed with the company. No idea how they stay in business. This issue delayed our project by several weeks and caused us to incur additional costs which have been unable to recover.

Questions? Contact us at ****@****"

"Lumber Liquidators should change their name to "Customer Liquidators". The service is the worst I have ever encountered! It all starts on 11/27/09 when I placed an order for Bamboo Samples, I needed 960 Sq. ft. and had to have it installed by 1/2/10. One week later the web site showed the order as closed but no samples. After a couple days I called to see what was going on, the rep said it must have fell through the cracks and would personally go to the sample room and have them re-sent. Two weeks later , still nothing, I called again and was told they would send them right out. Running out of time I called the Scranton store who said they had all 3 types in stock, I drove to their store on 12/21/09 and purchased the flooring (1023 sq. ft.which is the ten percent extra the tell you to order), but I needed 12 feet of bull nose also; they didn't have it and said it would be 7-10 days. Wow, samples showed up on 12/29/09. Bull nose finally showed up on 1/13/10, one had a large gouge in the middle and was unusable, called the rep and had a replacement sent which showed up 1/18/10. Finished installing the floor today and have 7 boxes left over, called the store about returning them; they told me that it was purchased at a special price and no returns can be made, WHAT!, the floor is still the same price on the web site: NO difference. I was going to order 6 more pieces of bull nose and do the stairs but I would not do business with them again. Stay away from these people, they should not be in business."

"On 4/24/2009, I purchased Bellawood's Brazilian Cherry flooring with a fifty(50)year warranty for my kitchen. The milling was poor, but we managed to install it. However, the floor is supposed to be 187% harder than red oak, but it nicks very easily and the finish is damaged. I have red oak flooring in the rest of my house and it does not nick, and is much harder than the Brazilian Cherry from Lumber Liquidators. I complained to Lumber liqudator and their customer care representative in Toano, Virginia replied "LLI does not warranty any of its products from scatches and dents." So, in my opinion the Bellawood warranty is worthless. Do not use Lumber Liquidator or it's products. "