"This company is simply horrible. Not only do they have around 2-3 pricing errors a week.. They will charge your card and you wont have access to funds for up to 3-5 days. Take your own risk when dealing with this company. They are all about the $ and wont think twice about screwing you over when it is there mistake."
"Placed an order that was not honored.
First they said it was not available.
Yet the order clearly stated it was an advanced sale:
"Thank you for shopping at shop.mlb.com, your business is important
to us. We received your order ***-***-****-000, which included advanced sale
items that are unavailable for immediate shipment. Once the product
is available for processing, you will receive a new order
confirmation email. The following item(s) will be shipped when it is
in stock."
Now they claim it was a price mistake.
Whatever happened to store honesty ?
If you price something wrong, you correct it, but you don't hunt down customers that have already purchased the item before the correction.
This is just bad company policy, PERIOD!
I personally will never order from them again.
They can take their 15% off "sorry" coupon code and stick it where the sun don't shine."
"The seller had a wrong price up there when I placed my order, thats what they say. Upon realization, they do not want to sell the product anymore. Here is a letter of what they wrote back:
Dear Valued Guest,
Thank you for placing your recent order on our site, however due to a
data entry pricing error, we are unable to fulfill your request. As you
know by the system-generated e-mail you've received, the item has been
cancelled from your order.
You, as a consumer, are very important to us. We apologize for this
cancellation and inconvenience. Our business objective is to always
provide a hassle free shopping experience. On rare occasions such as
this, a pricing error can occur. While we understand your frustration,
situations like this are addressed in our terms and conditions on our
site. If you need more detail, please refer to the Terms and
Conditions section on our site.
At this time we would like to extend a single use $10 gift code to you,
as a token of our apologies for the disappointment this has caused.
Should you want to use this, all you need to do is place an order for
any MLB Licensed merchandise and use the following case-sensitive code
on checkout: MLBSORRY10. A discount of $10 will automatically be applied
to your order. Please keep in mind that this discount code cannot be
combined with any other promotional offer. This offer is valid until
04/30/05.
Once again, we apologize for this inconvenience.
Sincerely,
Customer Service at Shop.MLB.com
Do not buy from them, its a scam to take your credit card numbers and use them. BUYER BEWARE"
"Had my order cancelled after it was backordered. They would not honor the price listed on their site. I will not by direct from the MLB store again"
"Placed order item was in stock, received email saying the order is on backorder and it will ship to me as soon as available, 1 hour later received cancellation notice saying price error cancelling all orders. Never buying from them again. "
"Cancelled order saying their item was out of stock to get out of a price mistake made on one of their items"
"Very dissatisfied. Order was cancelled without stating the reason after they already 'applied the purchase price to my credit card'. Will not buy from them again.
Requested reason for cancellation. Was told 'some credit card transactions don't go through'. When I asked to redo the transaction I was bluntly told that they are not interested."
"Canceled order because of price mistake but tries to make it look there are other reasons why."
"Poor service. Placed order for item that was "IN STOCK!" according to website. Then received an email stating the item was not actually in stock. Next day, received email stating they cancelled my order."
"Same problem as previous user. They are BAD!!! I made the order when they had an item in stock and ready to ship, at a good price. Then they cancelled the order. I recommend you stay away from these guys."
"This company (MLB.com) has a "habit" of listing prices on the website and then canceling the order after you have given all of your personal and credit info. Then they email and hound you until no end. Do yourself a favor and stay away from this site. Buy you MLB stuff somewhere local."
"Ordered
Item: 484079
Description: MLB WOOL AND LEATHER JACKET M'S NAVY-X LARGE
Item: 484079
Description: MLB WOOL AND LEATHER JACKET M'S NAVY-X LARGE
Took the order, held the CC money, cancelled the order, said they would not honor the price. "