"I don't usually write reviews but I wanted to warn others. I placed an order on 12/16/11 and as of 1/11/12 I have yet to receive my order. They were promoting free shipping for the holidays when I placed this order so I was hoping it would get here in time for Christmas. When it did not arrive and I still hadn't received a verification of my order, I decided to give them one more day because of the holiday. I did receive an email stating delivery would be 12/30/11-1/9/12, this would have been nice to know beforehand. But here we are on 1/11/12 and still no package. Every time I try to contact them the phone gets cuttoff or I'm on hold forever. What do you do? Hoping it is here by my sons birthday, but I'm not holding my breathe. You would think that since they are connected to the MLB site of your favorite team they would be more professional. I wish I had seen these reviews beforehand. "

"2 words of advice if using mlb.com: BUYER BEWARE! I ordered a personalized jersey for my 10-yr old nephew for Christmas (he wanted his own last name with Rollins' #). When I received the jersey, it looked cheap, and the personalized name and number on the back were cheap, iron-on letters that a high school would use, not the stitched on kind I was expecting. Jeez, if I knew they were just going to be cheap iron on letters I couldve done it myself. Nowhere in the product description does it say the letters are iron-on...granted, it didnt say they would be stitched on either, which is why I say buyer beware. Also, the Phillies logo on the front doesnt even match up when the shirt is buttoned. There is about a half-inch gap between the "i" and the "l" when you button the shirt."

"Horrible. Waste of time and money. If you can find items from another reputable website: BUY FROM THEM, NOT MLB.

I bought 3 'Large' items-a teeshirt, long-sleeve shirt and a hoodie. The website said they were in stock, but over an hour later, I received an email saying that 2 of the 3 items were back-ordered. I tried to cancel the order, but it would not let me online. I tried to call to cancel, but, frankly, don't have the time to sit on the phone or on hold. I actually got the items before my father's birthday, but the hoodie was about 3/4 the size of the teeshirt and long sleeve shirt.

I contacted MLB to ask about exchanges since the only info on the receipt and website are returns, and they said it would be possible to exchange for an XL instead of a Large, and they would pay to return the item and ship the new one out. Great, right?

Three FULL days later (and over a week after my father' birthday), I was emailed saying the item I needed was no longer in stock in my size-even though the inventory on the website that is 'updated twice a day' said they still had the item, and the fact that I was told 3 days prior that they had the item and would ship it out to me.

I was told that I'd receive 20% off a new order of a similar for the trouble, which would be great if I hadn't originally gotten the item for 15% off. After all this trouble, I would end up paying more for a hoodie I didn't originally want because I would be charged an additional shipping charge and not be reimbursed for the shipping on the original item.

I've bought plenty of things online from a wide variety of online retailers and have NEVER had so much trouble trying to return or exchange and item, or had a website that was supposedly updated so frequently be wrong."

"What a NIGHTMARE this business is! I ordered a hat on Dec 10 with plenty of time for the item to get here before Christmas. Item shipped on the 11th. I figured I'd have it in a week to 10 days. Boy was I wrong. I called on Dec 22 (with a 45 minute wait to talk to customer service) to ask what was going on and how I was going to get my hat in time for Christmas. They said well we're sorry it's not there yet. That doesn't help me. I asked if they would overnight me another and send me a shipping label so when the other one got to my house, I could just forward it back to them. They told me I had to order another one but they would cover the shipping. Not happy I had to for over more money, but fine. Whatever would get me the gift before I needed to give it. I get an invoice in my email minutes later charging me nearly $50... they charged me $14 for the overnight shipping. I was furious. Did I not just have a conversation in which you said you would pay for overnight shipping? So I call back... another 40 minute wait... which angered me more. I have to waste my time for a (another) mistake of theirs. When I finally get a hold of someone, they tell me that I had to be charged for the shipping and they had to put in a request to have it refunded. Last week, I emailed them telling them that my item has still not arrived and I want my money refunded. They have held it long enough. I have no problem returning the item when it comes... but I want my money. General "sorry you're having issues, we've forwarded it on and will get back to you" email. Haven't heard anything since. Thursday, January 6... I received the item I ordered on December 10. This is in no way a reasonable amount of shipping time. When I ordered and saw they ship via UPS, I was not expecting to wait a month. What they don't tell you is that they use UPS mail innovations... which is not innovative in any way. The package sits around for a few days... gets picked up by UPS... sits... then gets handed over to the USPS... where it sits for an insane amount of time. Most of the time this package in transit was when it got taken over by USPS. What I don't understand is how it took so long to get here. If they would have gone through USPS only, it would have been much quicker. I have no idea what they were thinking. When I did receive the box, it was smashed, mangled, and had a hole over it. I put tape over the hole, but will be sending them the very same box I received so they can see how horrible their shipping choices are. :( I still have yet to receive the refund on the shipping. They will definitely be hearing from me if I don't receive it once the hat is delivered back to them. Will never shop with them again. Total nightmare and they don't seem like they care at all. From what I am reading, this seems to be commonplace for them. Not where I will be spending my money in the future. "

"I wish I read these reviews prior to ordering! An “in stock” item was order on 12/20/2010 and as of 1/4/2011 I have not received it. I called in and their automated message stated it was being processed. I did speak to a person that couldn’t tell if the item was in stock or not. Avoid this site and buy directly from you local retailer."

"mlb.com is a rip off. I subscribed today using paypal but cannot watch any games unless I give them a credit card number. Do not subscribe! The reason I used paypal is because I subscribed before and unchecked the auto-renewal box, but they did it anyway and I could never reach anyone so I had to cancel my credit card and get a new number. This site is a theft site. Do not use it."

"I placed an order for a Customized Jersey on the 10 of April. Everything went fine. Was expected to ship 2-3 weeks, plus additional time, if needed. My delivery time frame was May 12-18, as it shipped on May 4th. Well when i finally got a confirmation email, i also got a tracking number, with it. the only thing is was there was no record of the tracking number. From USPS. I even waited for a couple of days and was still not found, tried every other day, til this day, no record (May 26) and have yet to recieve my order. I don't know if i will ever recieve to be honest. I did, however, call customer service and explained that i had yet to recieve my order. they don't even know why my tracking number isn't found. But the woman i talked to was very nice and offered me a credit. According to her, they get orders then give them to vendors, so the fault would be the vendors. they are the ones that suck. Its like a waiter, u give them the order the way u want, lets assume they write it the way u want correctly. waiter gives it to the chef, he is suppose to make things the way its written, if he doesn't it his fault, again assuming she wrote exactly what he said. When they send the confirmation number, its because the vendor told shop.com its ready for shipment. So even though i got an email saying it was shipped, doesn't mean it was shipped by the vendor. vendor could be lazy and hold off on it for a couple of days. I don't know. The woman said she was sorry, offered a credit, and said if i would like to reorder. i want to, but i still don't know. I just don't want a repeat and if i do recieve it in a timely manner this time im still going wonder why this time but not before. Shopping was easy and great, customer service satisfied, no problem, was also great. only problem was the delivery of my order in which i feel is the vendors responsibilty and have yet to recieve. "

"Customer Service at MLB.COM (sucks.) I ordered two items from these people on 11/28/08. I did receive one of the items within seven days which was very good, seeing that both items are Chiristmas gifts. This morning I received notice that the second item would not be shipped til 12/24/08, and if I wanted to cancel call Customer Service and they would take care of the cancellation. Well let me tell you, the two supervisors that I spook to told me that I could'nt cancel because it was ordered so far in advance. Remember these items were orded on 11/28/08. The second lady that I spoke to was so disrespectful it made me literally sick. How the hell do companies like MLB get away with this crap? Is their anyone out there that can help the many people that get burnt by companies such as MLB. I'll never buy anything from the company again. "

"BEWARE! MLB.com knowingly offers items for sale that are out of stock. I ordered two items under the promotion of "Buy One Get One Free". The "free" item was cancelled, because it was out of stock.... BUT interestingly, this same exact item was listed on their website as available in stock. Seems like a Bait and Switch tactic to me. "

"This was a replacement order for a $100 team jacket. The first one sent as a birthday gift was received two days late (after paying for overnight shipping). When the gift wrapped package was opened, there is a razor type cut across the team name. MLB said they would send an email with a free of charge UPS return slip. It took the third call to finally receive the return info email. You have to return and reorder, you cannot exchange.

Reordered on October 7. Received an MLB notice saying the order had been completed on 10/9/08. I have been using DHL tracking and all it shows is "shipping info has been received". It seems the shipment was never given to DHL by MLB.

Never order from MLB. Buy your sports items elsewhere. I'm sure this was a birthday gift this person wishes they had never gotten and I sure hate I gave it. "

"Terrible Customer Service. I asked how I can return my jersey, and they said they would provide an electronic return label by e-mail. After one week of no response, I call them up and they tell me my request was denied. Also, they said they forgot to contact me. Also,the order took them almost two weeks to get it out the door. I hope the return process won't take as long."

"MLB.com is terrible. They have great merchandise but they do not know how to run an online shop.

Ordered a A-Rod American League Allstar jersey which was supposed to come with a free hat. The jersey arrived without the hat. I called them up to see what happened and they said I may never get the hat because it was while supplies last. Keep in mind when I placed my order it said in the order I would get the free hat. This should mean that I was the first come first serve. The jersey must have been back ordered as well because it took forever to get here even though it was not listed as back ordered on the website. Now that I have not got the hat I want to just return the jersey. They said they would send a shipping label. Never did. Called a 2nd time to follow up they said they were looking into it and it never got entered in the computer. Finally called a 3rd time and got the same answer. HEY MLB.COM 3 STRIKES!!! YOUR OUT! now I will call my credit card company and let them take care of it this is ridiculous!"

"I am extremely disappointed with the service I have received from
MLB.com. When choosing a gift for my boss, I found the item we wanted
to purchase on several different sites; however, I chose to pay a little
more and order from MLB.com because it sounded like a reputable site.

The product arrived very timely but broken. I contacted Customer
Service immediately to report the damage. I was very interested in
resolving the issue timely in order to receive the item in time for the
boss's birthday.

On May 21st, 2008, I called customer service and spoke with David who
indicated that he would send a prepaid return envelope for the damaged
merchandise and that I would receive it in 2 - 3 days. We were advised
that we could reorder the merchandise once the return was on its way
back; he offered that MLB.com would provide expedited shipping on the
reorder.

On June 2, 2008, I called and spoke with Hilda to follow up on the
status of the return label only to find out that they never released the
return label because they had a question about whether or not the box
arrived damaged. (It did not. The box was not damaged; however, the
glass inside the box was shattered.)

Hilda provided me to her "supervisor", Dave V. who said that while he
was sorry that I was upset, 2-3 weeks was the normal turnaround time for
the processing of the return of a "drop-shipment". I should receive the
return label within 2 - 3 days.

After much complaining, Dave V. finally agreed to let me reorder the
product (another charge on my credit card) with free shipping, although
they cannot expedite it.

Being very dissatisfied, I searched their website to find out where I could register an online complaint (not easy to find)in the hopes that they cared about their customers. They responded with an automated message specifically telling me not to respond to their message because noone was there to read it.

Is this company associated with Major League Baseball?"

"I placed an order on 12/2/2006 and each time I checked my order it indicated that the product was in stock. Each time I called to get information about my order, waited hours to talk to a real person. No Addresses or HQ information listed on website. I called on 12/20/2006 and they promised that the shipment would be sent two day and that I would receive my shipment by 12/23 in order for Christmas. However, The shipment did not arrive and when I called the shipper they indicated that the delivery is schedule for two days after christmas. What JOKE, then they brag on the website that they can get deliveries by Christmas."

"Ordered a few world series items Saturday evening. Received confirmation order Sunday indicating all items were "presale" and no delivery date was available. Looked on website for cancellation procedure, and found hidden disclaimer that once an order is placed it "cannot" be canceled, unless items are on "back order". Called customer service, was told since it was presale, order could be canceled. Was then told order was canceled. Received email Thursday that order was prepairing to ship, one item was now on back order. Called to complain order was to be canceled on Sunday. Was told since items were not "back order", order could not be canceled. At this point, the one item that had been back order was now in "pre-ship" status, whatever that means. Rep did indicate that since the one item _had been_ on back order, that item could be canceled, and was. I received email confirmation while still on phone. Refused to cancel remaining order. Rep offered credit for shipping, and would mail postage-paid return label. Item shipped, I was charged for shipping, and no postage-paid return label has ever arrived in mail.

If you can cancel one item off an order, you can cancel the entire order. if an item is pre-sale, it should be listed as such, and if you are going to flatly refuse to cancel an order, you had better make that detail very clear BEFORE I complete the sale. The customer service reps all lied to me, that they were canceling the order, they would issue credit for shipping, and that they were even noting the account I had called in. I will never order from this website again."