"The representative was very knowledgeable, courtesy, and personable!"

"VERY KIND AND UNDERSTANDING"

"First I was transferred and then had to wait 30 minutes for a representative. This is unacceptable for me."

"Always a good experience when calling in. Everyone is very helpful and always resolve any questions I may have."

"time with actual customer service rep was great, the long hold/wait time is unacceptable"

"I was completely satisfied with the service I received"

"Experience was very good. We learned that low battery could mean big battery in metal box not necessarily the detectors."

"Tech support was able to assist me to reset the alarm. ( I had called on a week end and no one answered the phone. I waited until after the MD holiday and called and got good service and alarm reset. This survey relates to the time when the call was answered)"

"My experience today was very pleasant. I have a couple of complaints with Moni. When I try to disarm using my phone, I often have to wait and it doesnt disarm so I enter my home and the alarm goes off so I have to disarm it. This is extremely frustrating!! Also, increase in price so soon."

"Had to wait on hold for 8 minutes before getting a representative and listen to the stupid message saying my call was very important to you?"

"Good experience customer service was polite and helpful"

"After fighting my way through a phone tree, I hate waiting for for a representative but the worse part is the continual reminder that I could log into a web page...over and over and over! The representative was wonderful!"

"You have the worst automated answer systems. Takes over 3 minutes here then you can not talk to any department without a very long time on hold. There is no telephone number to bypass your automated system to talk to a manager about my poor service or to cancel the service or to issue a CV complaint."

"Everyone was courteous. I was transferred twice which I didn’t feel was necessary. I said at the beginning of the call that I wanted to schedule an appointment, but was connected to technical support."

"Very satisfied with my experience with Brinks."