"MONI is simply amazing, they contact right away when there is an issue, they get straight to the point"

"I’m disappointing that I wasn’t made aware of the name change. I learned about it when I went to their website for the customer service number and I thought I was on the wrong web page"

"Terrible experience. Alarm went off at 3am. Had trouble reaching an agent even though I called the number back that I received a call from. One time was put on hold for 5 minutes. Not helpful when trying to figure out if someone is breaking in your house."

"Initial call tried to sell me many products. When I told them that I wasn't interested in any new product, just wanted to talk to a technical person, they hung up on me."

"Wish I had gone with a different company. Issues since day one. Always the same excuse, not our fault."

"The person handling my call was clear, easy to listen to. I was a little frantic and she remained calm and told me what was going on."

"I spoke to 3 customer prep the first 2 put me on hold and transfer meThe 3rd rep was helpful hopefully on my next billing the issue will be resolved."

"Excellent customer service!"

"I am very happy with the service."

"I spoke with a technical rep name Derrick. He was friendly and very helpful. I've been a customer for 18 years and I'll continue to stay with MONI."

"Moni took care of the issue at hand. But I still have problems getting to the billing department with a question"

"Excellent service, people, etc."

"The agent had a high background noise that made it difficult to communicate"

"Too long on hold5th call finally informed cancel notifications will continue for 1 month after service stopped."

"Aside from the rising rate adjustments being made too often and with no notification other than seeing them from my monthly bank statements my experiences have been good."