"Ur service is 20.00 more n i wanted to cancel but have a contract until jan"

"MONI rep understood issue quickly & resolved by e-mail in only a few minutes."

"the gentleman I spoke with was very helpful and resolved my problem"

"The suggestion your agent gave me was something I had not thought about regarding placing keys to my home in a safe key guard push button lock box. That way paramedics could enter in the event I am unable to open the door for them."

"My problems usually happen on the weekends. It is very timely to reach someone who can help then."

"System malfunctions. Alarm going off. Took about a half hour on hold to reach a technician. Had to get tools out to disconnect the power source. Didn't have the right toolds to take the keypad apart, had to break it to do what the technician was asking. Said it may happen again in the future."

"My experience was very brief and short. The response to my question was answered to the point and I were very satisfied"

"MONI is a remarkable company!"

"I've been a customer for almost 2 years & I'm very pleased with the system & service"

"Great. Knew right away what the problem was and helped me resolve it very quickly."

"Not that great. First person didn't have authority to resolve my billing issue. Then I was transferred, but it felt like I was just dumped back into the cue. Had to re-explain the problem to the new representative. When being transferred it should be directly to the new person."

"Wait time of 20 minutes for wrong person was unpleasant but he did apologize for long wait before referring me to correct billing number for faster service instead of having to redial. While intentions were voiced, the actual wait/automated delay voice was irritating and sounded exactly like the first wait period except I spent another 45 minutes until Elizabeth answered and was sorry for my total wait time exceeding one hour. She did explain that my auto payments for past years on my Visa credit card had an expiration date so the April payment was last one actually paid and is why a written billing for May was sent without any clue as to why. I provided the new expiration date (2022) to use for the auto pay system.She said that now there was a June billing that just posted, so it will be July before the auto credit card payment system will be active. I paid by her accepting a Visa credit card to make a double manual payment for May and June so I wouldn’t have to repeat this."

"didn't know my equipment was bad and that alarmed me. Would not have know if the batteries in one of the smoke detectors hadn't gone out. It wasn't registrating at MONI as being defective."

"The technician solved the problem quickly & was very knowledgeable of his job. Very courteous"

"The girl explained everything and was taken care of immediately"