"They cancelled my order without cause. After I called they called me back and told me to place the order again and then call them to adjust for a coupon that i used. And now I am supposed to trust them to apply the coupon?"

"Placed an order for one product using a promotional code. Site cancelled the order to not have to honor the promotion. Had no problem accepting payment from Paypal..."

"They cancelled my one order following their promotion rules without reason. I would not trust this site. "

"Placed an order with them using a heavily advertised $10 off coupon code. Followed the terms of their offer, including setting up a Paypal account. They canceled the order claiming that some people were abusing the offer - customer service was not help. They seem to be punishing a lot of innocent people, besides the error being their fault to begin with."

"Order notification received, account charged, order cancelled without explanation. "

"I bought a Wii HD component cable which was like $12 and I used the FREEMONEY code they had on their front page to take $10 off. My order was cancelled the next day."

"Cancelled my order for no reason. I guess they just wanted to advertise a web coupon to obtain email addresses and not follow through with the order."

"Screwed me over by not offering the 10 off promotion. Its not my fault that the stupid webmaster couldn't get the promotion to work good. Now my order is canceled.:("

"I placed the order. They sent me a email indicating the item was no longer available! After the coupon the item ending up being free and because of that they canceled the order. Just like Amazon. Cause they screw up they figure its ok to cancel the order. I will NEVER do business with them again and I will make sure 1000's of people know what type of business they run. "

"Very dissatisfied with their business. Received an email today canceling the order for no reason. Will not do business again."

"Shady business practices. Posted a coupon on their own website and would not honor any orders placed with it! Canceled order without notification and actually made it seem like I had REQUESTED my order to be canceled on their order status page. Ridiculous! Will never shop with them again."

"I am very dissapointed, I used the promotional code and had around 30 orders, a total of about $350 I would have payed even with the $10 off. I got emails today that said my orders were canceled! Very unprofessional, and I would never use this store ever again!"

"Terrible, terrible, terrible. Canceled the order with no premise. Didn't like that fact that too many people were using the discount code that they provided!"

"I placed around 40 orders last night with this promotion they offered, and this morning EVERY single one of them had been canceled. There was no limitations on the promo code and I was thinking about what a great marketing tool it was to get people to come to their site.

They completely humiliated me after I told almost everyone I know to make a purchase with shop.mtv.com only to later find out that they cancel every order with no explanation at all, and not honoring the orders placed within the time frame of the promotion.

I find this highly unethical and immoral. I plan on talking to my attorney and the BBB about this action they have taken against loyal customers."

"Order placed on June 19 were cancelled without a valid reason. Coupon codes were not honoured as well."