"Do not order anything from Macy's online!
We placed an order for Noritake dishes back in December and despite repeated pleas to Macy's customer service department and repeated assurances by them that we would receive the items NOTHING had been done until they finally (more than 3 months after we placed the original order) offered to issue us a refund on the items we did not receive. This would leave us with 4 out the 12 place settings from our order. Useless.
Do not order anything from Macy's online."
"I want Mgr. Mark at the store in Tulsa, OK to know about the wonderful & helpful service given me by Jody Chugani @ the Woodland Hills store. Jody went far beyond the expected to give me the very best help I've gotten anywhere! I did not experience this kind of customer service at any of the stores I had recently visited, including the Macy's at Promenade. I was buying dinnerware I appreciate Jody's good service & help!"
"I did a lot of my Christmas shopping last minute at macy's.com. Everything arrived on time. One item did arrive broken but i returned it to the store and the store overnighted it to me for Saturday delivery at no extra charge. I thought that was good service and deserves a good review. "
"Macy's products are apparently now arriving used and dirty! ...
They make promises that they have no intentions of standing behind! ...
Horrible Website! ...
Also, Most Of Their Website Customer Service Representatives Barely Speak English!
"
"In short: awfully bad experience.
Placed my order on 02/05, the website said guaranteed to arrive before valentine's day. Now it's 02/14, shipment tracking is still not available. Tried calling them, the automated system is just as awful. It kept sending me in a loop without ever giving an option to speak to a customer service rep. I had to keep yelling "customer service" while pressing random numbers before the stupid system gave up on saying "you have selected a wrong input" and finally connected me with someone. The rep said my order would arrive "tomorrow", 02/15. Sure, I'll get them tomorrow, whenever, and return them all. Now thanks to Macy's, I gotta run around finding a last minute gift for my girlfriend."
"I've tried shopping there but one negative experience after another just drove me away. I have a store credit still due me, and I've asked their management to allow me to cash it in, but their management basically put their middle finger in my face and told me they don't care about the customer.
I will dance a jig when I see them going out of business soon."
"I am surprised at these reviews - maybe we are just starved for any service in Australia but since I can shop on-line at Macys I have not been to Myers in 6 months. Of all the US stores available to us in Australia Macys has the best shipping rates. Returns are a pain (with them all) as you have to go to an actual DHL depot and you have to pay return postage (again Macys is the most reasonable of them all). Choice, quality and price (once you master the sizing) is far superior to anything we have on offer here (even after you add the postage!)"
"Macy offers a variety of nice suits with great price. Their return policy is excellent. Return the item to their store without any problems. They offer a long return period too. Highly recommended!"
"I've been looking for a new dinnerware set: something mainly for every day (so microwave and dishwasher safe) but fancy enough to be used for entertaining. I finally found what I was looking for at Macys.com but was a bit concerned because of the other low ratings. I took a chance anyway and am really glad I did! I ordered two 20 piece dinnerware sets (Gibson - Bustamante green which are absolutely beautiful!) on Dec.26/12. The order was shipped in two separate shipments but all items were received without issue, no breakage whatsoever. The first box shipped on Jan.2/13 arriving Jan.10/13 while the second box shipped Jan.9/13 and arrived today (Jan.16/13) and I live in CANADA. Lightning fast shipping in my opinion and, again, everything arrived in order. I figure if two sets of dinnerware can be shipped fast and arrive intact, I won't hesitate to make more online purchases at Macys.com!! I'm very pleased with everything about this transaction."
"I've had bad customer service experience with Macy's but my experience I had at their store at the Galleria Mall in Cambridge, Ma beats the lot. It' seemed like I was having a nightmare! The cashier was rude and obnoxious. She yelled at me and when i asked for the supervisor, he was no better!
I could not believe it was really happening to me. Macy's needs to train their employers on customer service."
"I ordered an espresso maker as a Christmas present. It arrived in good condition but there was no doubt it has been sold and returned. Therefore I did not want it. I took it to the store and they didn't have one to exchange it to. However, they called another macy's who had one and sent it overnight to me at no additional cost. The new espresso machine arrived and it had never been opened. Anyway, I order from macy's online a lot and never have any serious problem. "
"Worse customer service I have ever received. I placed my order on 12/22/12. Called them on 12/23, 12/24 they said order will be delivered ontime... Just found out today that order was canceled on 12/23... Worse service ever."
"I had ordered several shirts and hoodies for my kids. Timely delivery and items were in good condition. Prices were little high."
"Terrible online experience with Macys. Placed one order which was shipped from three different locations and two of the packages still had the electronic device attached to the merchandise. Not only that, but the items were not folded or wrapped but wadded up and stuffed directly into a mailing bag. Is there no quality control or standard practice for shipping a package??? Just glad I did not send the gifts directly to the recipients. Katie Lejano
Updated: Package 3 just arrived! Apparently if they don't have what you ordered in stock (a sweater for example) they find something else in the store for the same price (towels) and change the item on the packing slip! To confirm that I have not completely lost my mind, I checked my original order to find that I ordered correctly. Never Never NEVER again! "
"macy's montgomery, pa is the worst. There is no such thing as customer service at macys. Employees are poorly trained & hard to find. There is too much private label merchandise that is overpriced & poorly made and the "celebrity" merchandise is the worst. Who really wants a donald trump tie?"