"Perfectly assembled tower, no hard-sell upgrades pitched during email comms once I told them I did not need anything else. "
"My 12yr old is into mods with Minecraft such as Lucky Blocks so needed something that could handle it so they hooked us up! Kudos!"
"I purchased a barebone system. The unit was nicely built. Problems consisted of... they first told me to upgrade fans and tried to charge me triple the price for some new kind of special gel. I decided to get extra fan for 15. They also charged me an additional 88 for a cooling unit that they said will work better then the one I originally wanted. I did agree to this. After getting system the extra fan was not included. They have yet to answer my emails, phone calls, or refund the 15 I paid for the fan. This bad service is why this company will never grow any bigger then they currently are. I will never return as a customer. Overall price are mediocre, build is good, customer service and sales team is possibly the worst I have ever dealt with. "
"The experience was great thanks to Elena she emailed me as soon as a couple of spec collisions popped up. I ordered the wrong frequency RAM for my CPU specs. She emailed me with upgrade options and prices ready also I needed a higher power unit for my desktop. So she informed me that due to my high specs graphics card I would need more power and was given a full upgrade option. I received my desktop securely packaged and was well ready to fire up and get the beast online and roaring also the light effects were amazing."
"Got an immediate reply with questions to ensure we got what we wanted. Very polite and helpful service. It was just what I was looking for. Good product, easy payment, great customer service. Shipping was fast. Great company! "
"Staff was very friendly and helpful since I’m a newbie when special ordering a computer! Very prompt shipping!"
"Ended up by not buying anything from them because I wanted a system that would run Window 7. They contacted me because I did not order an operating system and they explained to me all CPU's they had needed Windows 10. I have ordered from them at least once before and was happy with what I received. I like them because they send the motherboard disc and if you order Win 10 you would get a real disc not some computer with restore directory to reinstall the op system."
"FIrst of all, I paid an extra $29 for expedited service, but almost a week after placing the order, I got an email asking if I wanted to add stuff like fans, memory and an OS (the PC was intended to be strictly LINUX). I was told the supplied memory wasn't fully compatible with the system, and I should upgrade for another $15. I asked a hardware guru for advice, and he said to get the memory, so I did. The PC was shipped two days after that.
The final product, came quickly AFTER it was shipped, and seems fine so far. It cost more than I bargained for, and took longer than advertised. Not a terrible experience, but not a great one either."
"The seller offers attractive prices, but the shipping timeline is slow and loose. I was getting different promises from the different employees, and the assembly took the maximum allowed number of days (5 business days) for the barebone configuration with no OS and no hard drives.
I had contacted the support 5 times and they agreed to change the shipping method, but the overall level of support is "somewhat satisfied". The assembly has some defects as well, for example, the HDD LED indicator was not connected to the appropriate pin. Not a big deal, but it tells the class of the assembler.
Bottom line: good prices, but caveat emptor. "
"These guys sure did hold up their end. Elena took the time to explain everything she recommended and was very prompt at responding when I had questions. The builders did an excellent job on both PCs, and I'll definitely be ordering from them again in the future. Very easy process and fast turn-around time. Extra props for running so smoothly and efficiently, given that we're in a pandemic. Didn't seem to slow them down at all. Thank you a lot! "
"I love my new pc at first I couldn’t get the monitor to synchronize but after popping my graphics card out and re installing it in the port everything booted up perfectly thank you everyone at magic micro!"
"From the moment I place the order until I received it, Elena was very knowledgeable and gave me great suggestions about my bare bones system, it came neatly packaged and professionally assembled, I finished building my rig in no time and now I have a superb system at a fraction of the cost. Definitely will buy from them again. "
"The computer is good. Customer service not so much. They didn't keep me updated with my purchase and never got a good feeling when talking to them. "
"the interaction during the process was a reminder of what times were like in the age of customer service. thanks I got what I ordered at the price stated."
"Tech support tried to give me a "code" to allow me to use my image disk, but were unclear as to where to get it. Referred to an SO number, but didn't answer what that was."