"From the fast response to my questions, to the speed of delivery, Master Tool Repair exceeded my expectations ten-fold.
Candace in customer service went above and beyond, finding a picture of the back side of a part, to ease my insecurities as to whether it was the correct part number. It was!
My parts arrived sooner than I had expected, letting me get my most important piece of equipment operating like new again.
Your website is now bookmarked in my suppliers folder, just in case I need parts for another tool."
"got part earlier than expected and works great"
"Quick and friendly service. "
"You all helped me a lot and the follow up with my order, made me feel like I made the right decision. Thanks "
“Thank you so much for your positive comments! It's certainly appreciated, as the most important aspect of our business is exceeding your expectations throughout the whole process. We like to think we're different (and better!) than anyone else on the Web due to our service, as well as price, shipping time, etc.. Again, thank you very much for shopping with us!”
"Good Service. Timely delivery. "
“That's what we strive for. Thank you for giving us your business!”
"Didn't get shipping costs when doing the checkout but a message said they would call. Got a call on the next business day. They confirmed shipping method and costs. Also reviewed my order and ensured the replacement gaskets needed to complete the repair were included. Received the parts within the time frame they said. Very good experience!"
“We're very glad to hear that you had a great experience with us, thank you so much for your business and for your positive comments!”
"My old Kellog compressor is running like new after I replace the valve kit that you
furnished me. It was an almost impossible part for me to find in the Montréal area,
Canada. Delivery was as advertised. Thanks to your group.
"
“We're very glad to hear you had a great experience with us and that you're back up and running again. We know some of these parts can be difficult to locate and this is the benefit with shopping at Master Tool Repair as we try to find these older/scarce parts to offer our customers. Thanks again for your business and for the kind words!”
"The part was delivered promptly and was an exact fit!
Price was good. I would order from them again."
“Thank you so much for the positive comments! I'm glad to hear you had a great experience with us and if you ever need parts again, we'll be here for you!”
"Repair parts arrived as expected and repaired the compressor to original condition. Could not be more pleased with your service. Thank for your assistance. John O."
“Thank you for the stellar review and for your business! We're so glad to hear you were satisfied and that your compressor is back up and running again!”
"sMALL ORDER SURCHARGE AND FREIGHT EXPENSIVE"
“Thank you for your valuable feedback, this helps us immensely. We have recently done away with the "small order fee" for items under $9.95 because of customer feedback. Again, thank you very much for your business and for giving us a shot!”
"very happy with the delivery of my parts i will use Master Tool again in the future
"
“Thank you for the great review and for ordering with us!”
"found your site easy to use to quickly find the part i needed.
cost seemed high but I have my nail gun working again."
“Thank you so much for the positive comments and for spending your hard-earned money with us; we know you have other options so it means that much more to us. We are always working on bringing pricing down and giving our customers the best value for the money that we can, so these comments are invaluable for us. Thank you!!”
"master tool repair or ups- who,s going to pay my shipping money back of $78.74?"
“One of our customer service representatives will be contacting you regarding this. We apologize that we dropped the ball.”
"I am very pleased and impressed with the processing and shipping time with your service. I ordered 2 drain valves for my air compressor on Saturday, July 2, and I received my parts on Tuesday, July 5. My air compressor's drain valve is broken for a month and I thought I had to buy a new air compressor. One day, I tried searching on the internet in hope someone carry this "small" part and discovered Master Tool Repair which is in the same state as I am so I gave it a try, if it not fit then have to buy a new air compressor. I installed right after received the valve and it worked perfectly. You have saved me around $200-$300 with a $20 parts (2 drain valves $8.98 plus shipping cost). Thank you very much.
"
“This is a great compliment, we really appreciate the kind remarks! This is our goal, to get you the parts you need, fast. Sometimes it's just a simple, small part and care about these orders as much as we do about our large orders. I'm glad you're back up and running, and thanks again for the review!”
"Young lady who took my call was friendly, helpful and knowledgalbe"
“Your positive comments are greatly appreciated, thank you for the kind remarks and for giving us your business! I'll make sure to pass along the compliments to the sales associate who assisted you.”
A rep from Master Tool Repair, Master Tool Repair, has responded:
“We are so glad we met (and exceeded) your expectations and delivered! Your kind words are appreciated and I will certainly pass this along to Candace. Thanks again for the great review and for your order!”