"easy look up tools and easy to look at parts break downs."
"Easy to find what I needed, easy to order! The audio aid was also helpful. Thank you. Hope the repair is as simple as the order!"
"I found the site easy to navigate. I found the parts I needed quickly and the order process was straightforward and simple. If the right parts arrive in a timely manner, I would definitely used them for my future parts needs."
“Thank you so much for the compliments and positive feedback! This means a lot to us as we've attempted to create an intuitive, easy-to-navigate website that's no-hassle. Thanks again!”
"When my Maytag washer didn't rinse when it was supose to a new timer was the ticket. Solved my problem and the wife is happy again. Happy wife, happy life. Thanks for your great customer service."
“We're so happy to hear you're back up and running again. Thank you for giving us your business!”
"i found exactly what i needed quickly"
“Thank you so much for the great review and for your order!”
"I am very impressed with web site and parts diagrams. I am concerned about this being the second time ordering the same part."
“Thank you for your order and for your business! I'm sorry to hear you had problems with the first Valve Plate Assy you ordered, it sounds as though it's a manufacturer defect, or you may possibly have other issues that is causing the defect in the Valve Plate. Also, make sure to install it the correct way, if it's installed backwards then it will damage the Valve Plate. Hopefully the second Valve Plate will work for you!”
"Why don't you give small businesses a discount?????"
“Thank you for your feedback and for your business. We do not give any business a blanket discount, small or large, without prior order history with us. While we appreciate every order placed with us, we do not offer a discount right out of the gate as we also are a small business and can't realistically do so. We certainly do, however, offer discounts for multiple quantities of products ordered, and for businesses who order with us frequently. I hope you understand and thank you once again for your order(s) with us!”
"Ordered a gauge for my older air compressor. Arrived as stated and website helped me replace it with no problems."
“We appreciate the kind comments, thank you so much for giving us a shot and for posting your feedback!”
"found everything with no problem good site"
"We had one part obviously broken, but after installing it, the compressor still would not build pressure. We used the diagrams to examine our equipment and determine what new parts to order."
“Thank you for your feedback and for giving us your business. We try to have intuitive, informative information on our site to make life easier for you and it looks like we succeeded. Thanks again!”
"...so easy to shop here, even a sleepy shopper can navigate here!"
“Isn't the Internet great?? You can shop 24/7/365 and yes, if you're an insomniac our website is ideal: simple and intuitive with easy navigation and checkout. Thanks for the great review!”
"It's difficult to find the parts for my field trimmer. Master Tool Repair had them in-stock and shipped them right away. I was able to get my yard done."
“We're very glad to hear we had the parts you needed to get the job done, we take pride in that. Thank you for ordering with us and for the great review!”
"Kori was very quick to reply to my email and gave me the number of the manufacturer of my compressor to help me identify the problem and get the correct part. Your Website is very easy to use. "
“Thank you so much for the positive comments and feedback! We're happy to know that Kori assisted you and we'll pass this along to her. Again, thank you for shopping with us!”
"Found this site and I liked the amount of replacement parts. I quickly found the part I needed so I added it to my cart. I went to check out and the damn shipping cost more than the flexible hose which is absolutely DUMB. The manifold flexible hose should have cost merely $3-4 being I ship items all the time all over. Then I was going to another website a "pop up ad" stated I could get 25' of nylon hose for $0.01 so I clicked yes but it never updated my cart or anything else... I want my pop up deal that your website offered...
v/r,
David"
“I'm sorry to hear that you experienced problems checking out with us, and especially with the pop-up product that wasn't added to your order. I've found your order in our system and have added the Hose to it at no extra cost; the order should ship out ASAP as the products are in stock. Sometimes this happens due to a connection issue, and on certain web browsers, which we are looking into. Thank you so much for your business and again, we apologize for the trouble.”
"I prefer to use Paypal so that I don't have to enter my credit card info on sites the I buy from. I would think it would be beneficial to you too since having the credit card info in your system would be vulnerable to being hacked and used illegally.
Thanks"
“Thank you for your comments and feedback, we certainly appreciate it. Per PCI compliance we cannot and do not store credit card information in our database. Yes, there is always an inherent risk when checking out with credit cards on eCommerce sites (as we are) but once the order is processed it is not stored in our system and is encrypted. However, we are trying to offer PayPal as a viable payment method in the near future. Setting up PayPal is a bit difficult so we have abandoned it in the past, but we are entertaining the idea of offering on our site in the near future. Once again, thank you for your feedback and for your order!”
A rep from Master Tool Repair, Master Tool Repair, has responded:
“We're very happy to hear you had a great experience with our website, thank you very much for the valuable feedback. We'll do our best to have your order shipped out as soon as possible. Thanks again!”