"have not received the product yet and have no way to track it."
"Ordered parts for old compressor,
that mfg no longer supported. Master provided right parts quickly. I’ll use them again and recommend them to friends."
"Easy to use site, customer service on chat was quick to respond and very helpful. Check out was easy, much nicer to deal with real people companies instead of with amazon!"
“Thank you for the feedback. Yes provide Customer Service by phone, email, and chat. Our goal is to help you get your air compressor back up and running quickly. Thanks!”
"I had to modify somethings but after that it was a perfect fit "
"nothing in my mailbox, why waste my time.
"
“Hello,
Please give us a call at 757-547-8665 or email us at customerservice@mastertoolrepair.com. We do not see your name or order number in this review so we can't help directly from the review.
We will definitely help you track this order. If the order is lost we can also help file a claim with the shipping company. If needed, we can get another part shipped out while we track down this shipment.
We are here to help you get this part!
Thanks,
Craig”
"I'm very happy with the selection of parts! Other sites all have parts marked " obsolete"!"
"All good with great customer service."
"Had the brand name I needed for exact replacement "
"Easy to find the parts needed and ordered. "
"Easy to use site. Was nice to be able to select sipping method and change address when realized it could be shipped by mail "
"My third order, well labeled parts that fit and helpful customer service!"
"Upon receiving my order, I found a damaged part. It was quickly shipped out to resolve all issues. I would order agian from Master Tool."
"Fantastic service. New pump on site in about a week. Good job "
"Part that was sent/ advertised will not work as advertised. After discussion with retailer, they knew it wouldn’t work, yet shipped anyway. "
"Product delivered was an exact match for the original. Prompt shipping and great packaging."
A rep from Master Tool Repair, Master Tool Repair, has responded:
“Hello,
I apologize if you did not receive the tracking details. We send out tracking info by email and sometimes the email ends up in the spam folder. Please check there.
Also, you can contact by phone at 757-547-8665 or by email at customerservice@mastertoolrepair.com or by the Chat on our website at https://mastertoolrepair.com/. We have customer service support M-F from 9-5EST.
We are here for you, to answer your questions and to make sure that your parts get to you as quickly as possible.”