ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.57/5
Chance of future purchase:
3.70/5
Shipping & packaging:
3.85/5
Customer service:
3.55/5
Return/Replacement policy:
3.28/5

Verified
1/5

2021-01-08

Shipping is absurd

"i just spent 2 to 3 times as much on shipping as i feel i should have for 2 bots, 2 wasters and 2 lock nuts."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2021-01-11
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We understand shipping can be more than customers anticipate. Unfortunately, we can't ship orders for free (unless you double the contents of your cart!) and shipping costs what it costs...we don't make any profits on shipping. We are always trying to negotiate better shipping costs as we know this is expected from our customers. Thank you for your honest feedback!”


Verified Master Tool Repair Shopper
Verified
3/5

2021-01-08

"to hard to order because of password"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2021-01-08

Great

"Order easy parts easy to find"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2021-01-11
A rep from Master Tool Repair, Master Tool Repair, has responded:

“Thank you so much for the compliments and for shopping with MTR!”


Verified
5/5

2021-01-07

Easy!!

"Model number search....Perfect results!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2021-01-08
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We appreciate your business and the 5 star review!”


Verified
5/5

2021-01-07

safety valve

"easy and good price i will buy more.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2021-01-08
A rep from Master Tool Repair, Master Tool Repair, has responded:

“Thank you for taking the time to post your positive comments and for the 5 star review! We appreciate it now more than ever.”


Verified
5/5

2021-01-07

"WEB PAGE EASY TO MANUEVER, COULD USE MORE SHIPPING CHOICES"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2021-01-08
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We try our best to offer a variety of shipping choices, but sometimes the options are limited depending on the type of product, size and/or weight. We understand this is important and always try to expand and improve for our customers. Thank you for the valuable feedback!”


Verified
5/5

2021-01-05

Air Compressor Parts Finder

"I was able to locate the gauges that I needed for replacement. I was able to get to the part with a lot of ease."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2021-01-05
A rep from Master Tool Repair, Master Tool Repair, has responded:

“Thank you for your positive review! We appreciate our customers now more than ever.”


Verified
5/5

2021-01-05

TOO EASY

"The website makes it easy to find the OEM, model, and all associated parts."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2021-01-05
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We try very hard to make finding parts and ordering them very easy, and fast. Thank you for giving a small business your business!”


Verified
5/5

2021-01-05

Very nice site

"easy sire to navigate, really good prices. easy check out."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2021-01-05
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We appreciate you! We do try to be competitive, but even more than that we offer above-and-beyond customer service. Don't hesitate to contact us if you have any questions at all. Have a great 2021!”


Verified
5/5

2021-01-05

"Simple and quick. Found what I need. In stock is always a plus."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2021-01-05
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We appreciate your comments about your experience! If you have any questions, please feel free to call us and we'll assist you any way we can. Have a safe 2021!”


Verified
5/5

2021-01-04

These guys are the best.

"I needed parts for my air compressor. The manufacturer no longer offers the parts I need. I found what I was looking for on MasterToolRepair.com. Also, they have clear instructions on how to install the part. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2021-01-05
A rep from Master Tool Repair, Master Tool Repair, has responded:

“Thank you so much for the positive comments! We appreciate more than you know, and now more than ever. We do try to offer as much information as possible along with an intuitive website, so you can easily find your parts, repair your compressor and get back to your life. Have a wonderful and safe 2021!”


Verified
4/5

2021-01-03

Flatted Huskey

"It was easy to find what I was looking for due to the awesome diagram provided, with easy clickable links to the parts I needed."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2021-01-04
A rep from Master Tool Repair, Master Tool Repair, has responded:

“Thank you for the compliments on our website! It means a lot to us and helps us improve. Happy New Year!”


Verified
5/5

2021-01-03

Under Pressure...doo doo do do do do

"Looking for a pressure regulator valve for a small off brand air compressor, and the Master Tool Supply site had exactly what I needed at a reasonable price. Fixing a tool is cheaper than buying new."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2021-01-04
A rep from Master Tool Repair, Master Tool Repair, has responded:

“You're right about that! And, fixing things just feels good, and is one less thing added to the landfill. We appreciate you and the 5 star review more than you know!”


Verified
4/5

2021-01-02

First time customer

"Easily found part. Let you know more after received"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2021-01-04
A rep from Master Tool Repair, Master Tool Repair, has responded:

“Thank you for taking the time to post your comments about your experience. It helps us improve. Have a great New Year!”


Verified
5/5

2021-01-01

Quick and Easy

"Only took 5 minutes to find and order what I needed. Awesome. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2021-01-04
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We do our very best to design our site with speed, ease of use and accuracy so you can find your parts and get on with your life. Thank you for the 5 star review!”