ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.57/5
Chance of future purchase:
3.70/5
Shipping & packaging:
3.85/5
Customer service:
3.55/5
Return/Replacement policy:
3.28/5

Verified
5/5

2020-12-30

"After looking closely at my parts they DO fit and I had to order two compression rings to finish the job, my bad, thanks !"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2020-12-31
A rep from Master Tool Repair, Master Tool Repair, has responded:

“You are very welcome! If you have any additional questions, feel free to call us at 757-547-8665 and we'll be glad to assist you further. We appreciate your business now more than ever. Have a wonderful New Year's!”


Verified
5/5

2020-12-30

great experience

"The web site was easy to use!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2020-12-31
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We've spent countless hours building a fast, intuitive and informative website so you can order your parts and get back to your life. We appreciate your business so much. Have a wonderful New Year's!”


Verified
5/5

2020-12-30

Can't find your part anywhere else go to Mastertoolrepair

"found the part I needed in ten minutes been looking on other sites for days and was coming up with blanks, thanks Mastertoolrepair."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2020-12-30
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We're so glad we came in clutch for you! Thank you for the compliments and for the 5 star review! We appreciate it now more than ever, and have a wonderful New Year's.”


Verified
5/5

2020-12-30

"I found what I needed and ordered it quickly. Very easy!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2020-12-30
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We try to make life easy on our customers with an intuitive, fast and simple website. We appreciate your positive remarks now more than ever, and have a wonderful New Year's!”


Verified Master Tool Repair Shopper
Verified
5/5

2020-12-29

"explicado todo y muy claro"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
4/5

2020-12-29

I need quicker shipping

"I can't believe this will take a week"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2020-12-30
A rep from Master Tool Repair, Master Tool Repair, has responded:

“With the double whammy of COVID delays and the holidays, yes, there are delays. This is something we can do nothing about, I'm afraid. However, if we have the item in stock you can simply call us at 757-547-8665 and speak with a sales associate to talk about expedited shipping options. If we stock it, we can do this for you (for an additional shipping charge, of course). Thank you for your comments!”


Verified
5/5

2020-12-29

I need a part and Master Tool had it at a great price. Thanks Master Tool.

"I had to call the manufacturer to get the correct part. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2020-12-30
A rep from Master Tool Repair, Master Tool Repair, has responded:

“Thank you so much for shopping with MTR and for the 5 star review. We appreciate your positive remarks now more than ever, and have a wonderful New Year's!”


Verified
2/5

2020-12-29

Website needs work

"Your website offered free shipping if I ordered two. My dad did not want two but I talked him into it. When I tried to go back and claim the offer it was gone. Tried multiple times and nothing worked. Lost the extra sale because if it. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2020-12-30
A rep from Master Tool Repair, Master Tool Repair, has responded:

“This could have been a bug and it's hard to say why you weren't able to claim the free shipping, so we're very sorry for the trouble. We'll be looking into this to confirm this doesn't happen in the future. We appreciate your remarks now more than ever, and have a wonderful New Year's!”


Verified Master Tool Repair Shopper
Verified
5/5

2020-12-28

The best

"I spoke with Victor That man is on top of his Game a pleasure talking to him"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2020-12-28

glad you are here

"easy to find part.. check out was fast. will use again"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2020-12-30
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We love to hear this! Thank you so much for shopping with us. We appreciate your positive remarks now more than ever, and have a wonderful New Year's!”


Verified Master Tool Repair Shopper
Verified
5/5

2020-12-28

Awesomeness

"Had the item I needed and didn’t need to buy a new compressor!
Thank you!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2020-12-26

Only place I could find exactly what I needed.

"I needed the correct check valve for a specific model, and I needed a parts diagram. You had both"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2020-12-28
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We thank you for the compliments! We do our best to offer the largest variety of air compressor parts with accurate information and an easy, simple interface. Have a fantastic New Year!”


Verified
4/5

2020-12-25

Shipping cost

"Your shipping should be free on online orders. Or after a certain dollar amount is spent. Just like everyone else that offers free shipping to their customer's. That is the part that I'm least happy about. It is what it is.
Contact me if you have any questions.
Ray Miller
***-***-****
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2020-12-28
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We appreciate your feedback, truly, and thank you for the positive review! We are a small business and can't afford to offer free shipping on all orders, that just simply isn't feasible for us. We DO offer free shipping if you double the contents of your cart, however. We understand this would be advantageous for the customer but it's simply not feasible for every order. Have a wonderful New Year!”


Verified
5/5

2020-12-24

"Thanks for the parts you have. It’s not your fault but I’m just disappointed that some of the parts I wanted are obsolete.
Again, thank you!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2020-12-24
A rep from Master Tool Repair, Master Tool Repair, has responded:

“You are welcome! Thank you for shopping with MTR. We're a small business and appreciate it more than you know. ”


Verified Master Tool Repair Shopper
Verified
5/5

2020-12-22

"so far so good. will know more when I receive items."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service