"Well one part went out on my unit. So I thought I would order two. When I get to the check-out, it asks me to double my order for free shipping. I already did double my order....
Any way, not to look a gift horse in the mouth. I emptied my cart, and just ordered ONE item. This time when I got to check-out I could say yes to the double your order offer.
And yes I got free shipping."
"Once item found it was simple to obtain"
“Thank you for your positive comments and for giving a small business your business. We appreciate you!”
"Easy website to use. Had the part I needed but it took an extra long time to receive the part which was a regulator which leaked when we got it on. I did not return it because the ten day return policy was ip by then"
“We try our best to offer parts for older and discontinued models, because it feels great to repair things. And, that's one less thing in the landfill. Thank you for the 5 star review and for choosing MTR to order with!”
"This made my life very easy. Was easy to read and understand.
Thank you and looking forward to fixing my compressor."
"Had the stuff I needed for a 12 year old compressor!"
“We're glad we had the parts you needed! We try our best to offer parts for older, discontinued units because it feels good to repair old equipment, and to keep something out of the landfill! We appreciate the positive review and have a safe and happy holiday!”
"PROBLÈME DE MOT DE PASSEMAIS TOUT C`EST RÈGLÉ"
“We're sorry if you had trouble logging in or checking out, thank you for the feedback and thank you for shopping with Master Tool Repair!”
"Delivered in a couple days with no problems. "
“We're glad to hear it! Thank you for giving MTR your business. We appreciate it now more than ever!”
"AFTER HAVING ORDERED AN AIR FILTER FROM YOUR COMPANY AND GETTING THE WRONG PART TWICE ,I HOPE THIS CYLINDER IS THE ONE THAT GOES WITH MY UNIT MODEL NO,5510S. WHILE TRYING TO SCREW ON THE WRONG PART THAT I FIRST OREDER AND FINDING OUT THAT IT WAS THE WRONG AIR FILTER I BROKE THE CYLINDER HEAD. IT CRACKED WHILE I WAS TRYING TO PUT IT ON."
“Thank you for your honest feedback. We will certainly do whatever we can do assist you with this and to rectify the problem. Sometimes the manufacture (or our warehouse) can accidentally ship the wrong item or misplace the item. This occasionally happens and when it does, we're quick to fix it. Hopefully you do receive the correct parts and if not, please reach out to us right away and we'll fix it. Thank you and have a great holiday, and stay safe!”
"Easy and fast!!! Thanks!!"
"Hi. This is my first time using Master tool.
I will wait for my order to arrive and then I will review it
"
"seems high for an elbow fitting!!!!!"
“We understand this, certainly. Some manufacturers charge a cost to us for certain parts and after our markup, can be expensive. It really just depends on the manufacturer and what they decide to sell to us for. Most parts are competitively priced but some parts are quite pricey. We always try to find less expensive options for our customers if we can, even if we have to try to find the same item from another vendor. Thank you for your feedback!”
"A well-organized site with complete, authoritative information and supporting graphics."
“We thank you for the fantastic review and for the 5 star rating! We do try our very best to upload information that will be helpful to our customers, and to make the experience as painless as possible to boot. Have a wonderful holiday and stay safe!”
"I have an old compressor that the manufacturer is not longer in business but this company has the parts to rebuild my pump in stock."
“Thank you so much for your kind words and for the 5 star review! We can't tell you how much we appreciate your business, now more than ever. Stay safe and have a wonderful holiday.”
"could use paypal I dont like giving out card details"
“We understand PayPal would be a convenient option for many people, but at this time and in the foreseeable future we won't be offering it as a payment option for various reasons. We apologize for the inconvenience but we certainly appreciate your feedback and you business!”
"easy to order parts on line. No issues so far.
"
“We appreciate you ordering with MTR! We try to make shopping with us as painless as possible. Thank you for the 5 stars!”
A rep from Master Tool Repair, Master Tool Repair, has responded:
“Thank you for your feedback, we greatly appreciate it. We do our best to offer our customers a great value and perks when we can. Thanks again and have a safe and wonderful holiday!”