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Product & services pricing
4.10/5
Chance of future purchase:
4.42/5
Shipping & packaging:
4.47/5
Customer service:
4.36/5
Return/Replacement policy:
4.10/5

Verified
5/5

2024-05-14

Fast service

"I received a professionally cut mat that was the exact size I ordered. Service was fast. Great job. Will use again."

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Verified
4/5

2024-05-14

Overall great but little lines on the mat board

"The packaging was spectacular and it was delivered in a timely manner. The mat board itself has tiny vertical lines on it which I find disturbing and wish I’d known it was going to be there. I expected the green mat board to be solid with no lines. "

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Rep reply posted 2024-07-05
A rep from Matboard And More, matboardandmore, has responded:

“Thank you for your feedback.

We’re pleased to hear that you were satisfied with the packaging and timely delivery of your order. However, we’re sorry to learn that the mat board did not meet your expectations due to the tiny vertical lines.

We strive to provide clear descriptions and images of our products, and we apologize if this detail was not adequately conveyed. Your feedback is important to us, and we will work on improving our product descriptions to prevent any future misunderstandings.

If you would like to discuss a replacement or have any other concerns, please contact our customer service team. We’re here to ensure you’re fully satisfied with your purchase.

Thank you for bringing this to our attention.”


Verified
1/5

2024-05-14

Item not delivered

"Tracking info provided still shows order is supposed to be delivered 4 days ago, but it still has not arrived. "


Rep reply posted 2024-07-05
A rep from Matboard And More, matboardandmore, has responded:

“Tracking info provided still shows order is supposed to be delivered 4 days ago, but it still has not arrived.


Verified
5/5

2024-05-14

Great purchase

"Ordering easy. No problems. Will order again."

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Verified
5/5

2024-05-14

So easy!

"Ordered easily and I love the choices and especially free shipping. It was perfect. Thank you!"

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Verified
5/5

2024-05-14

Always arrives perfect.

"I have ordered before. Always arrives perfect. I tell everyone to use this company for their matting and framing needs. I’m sure I’ll be returning soon.
"

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Verified
5/5

2024-05-11

Perfect!

"I just needed two custom size mats. Got exactly what I needed. Thank you!"

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Verified
5/5

2024-05-11

Excellent as Usual!

"Perfectly cut custom mats shipped quickly and packed very well. What more could I ask? Very happy. "

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Verified
5/5

2024-05-11

Just what I needed

"Exactly what I ordered and arrived promptly. "

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Verified
5/5

2024-05-11

Easy process and great product

"Measuring out the dimensions was very easy; the mat came to specifications, with beautiful color and texture. "

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Verified
5/5

2024-05-11

First time customer- will be ordering again!

"I discovered your company while looking for an odd sized mat for a client. The design/order process couldn't have been easier. All the measurements were explained and displayed in an easy to understand manner so I couldn't mess it up. I chose the shipping option that worked for me and sent the order off. A few days later, I received a well packaged shipment on time and a perfect fit for the art I had. I am so pleased! Thank you."

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Verified
5/5

2024-05-10

Excellent Service

"Matboards and frame arrived just as ordered. Appreciate speed and quality."


Verified
2/5

2024-05-10

Bent and Wrinkled

"It looked nice, but unfortunately the matte came bent and had wrinkles. Could have happened during shipping but also could’ve been packed better. Would’ve given 1 star but it did look pretty at least so I gave you 2. Definitely cannot use it for professional work :/"

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Rep reply posted 2024-07-05
A rep from Matboard And More, matboardandmore, has responded:

“I'm sorry to hear about the condition your mat board arrived in. We strive to ensure that all our products are delivered in perfect condition, and it's disappointing to hear that your experience fell short. We appreciate your feedback and will use it to improve our packaging and shipping processes to prevent issues like this in the future. Thank you for bringing this to our attention. Please email us at info@matboardandmore.com with photos of the damage and we’ll get a replacement out to you ASAP!


Verified
3/5

2024-05-10

Moderately satisfied

"I was happy with the ordering process, but I felt the turnaround time was excessively long. I received an email on April 30th, notifying me that the order had shipped, but it didn't arrive until May 9, ten days later. It was supposed to be a Mother's Day gift, but it's now going to be a late gift because I have to ship it to Texas. I'm on the fence whether I'll use them again. But the product was good and the ordering was easy, so if there are no time constraints, it's a decent choice. "

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Rep reply posted 2024-07-05
A rep from Matboard And More, matboardandmore, has responded:

“Thank you for sharing your feedback.

We’re glad to hear you were happy with the ordering process and the quality of the product. However, we sincerely apologize for the delay in shipping that caused your Mother's Day gift to arrive late. We understand how important timely delivery is, especially for special occasions.

We are looking into ways to improve our shipping times to ensure that future orders arrive promptly. Your feedback is valuable to us, and we appreciate your patience and understanding.

If you have any further concerns or need assistance with future orders, please let us know. We hope you'll consider giving us another chance to meet your expectations.”


Verified
5/5

2024-05-10

Photo Framer

"Great color options for mat"