"In searching for a new vendor for my art work, I tried "Matboard and More" for a simple mat. The cutting of the mat was fine, the shipping left much to be desired. It came creased and damaged to the point I could not use to present my art work to a client.
So my search for a new vendor is still on going.
Sad that the simple is over looked. I took photos before opening, knowing what I would find."
"Excellent user experience ordering my matboards. The mats arrived in perfect condition and I couldn't be happier. Plan to order more. "
"From excellent customer service, to high quality mats and framing, I will never go to anyone else with my work! Thank you, Matboard and More!"
"Very nice product. Easy to order "
"The double mat arrived and it looks wonderfu! So glad i found you "
"Order was received quickly and was packaged well which likely was the reason that the products were received in great condition. "
"We're so pleased with the high quality mat in photo gray from Matboard and More. The mat was cut to precise measurements and fit our photo and frame perfectly. Unfortunately, there was a small blemish on the mat. I called the company, and a human agent picked up immediately. He was professional and friendly, and he gave clear instructions for next steps. Two days after we emailed him a photo of the blemished mat, a new, perfect mat replacement arrived. We love it! We appreciate that the company stands behind their products and serves its customers well. We will be ordering from this company again."
"What a great experience this was. I live in a small town and have a hard time getting out to one of the larger cities that have stores where you can find these services. Only to find out that they themselves send off to have services done elsewhere, only to add that cost on to the bill. So why not just go online and do it myself. Matboards & More did an excellent job and for a great price. "
"I have used Matboard and More several times now, They they ship promptly, and always package my items to arrive safely with the mats accurately cut to order. They have my recommendation!"
"The order was filled quickly, the matboards were custom-cut perfectly and they all arrived damage-free! The matboards are delicate, but the packaging method prevents edge damage. I will definitely order from Matboards and More in the future. Well done!"
"The site was easy to navigate. Measuring was well explained. I was concerned about it, looked a bit and found instructions for measuring. Was a perfect fit. Very quick, order got here before expected. Fair pricing. "
"I do a lot of diamond drill art. These mats always fit perfect around the edges of my drills. Will continue to order for gift pictures.
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"The matte came much faster than anticipated, and the dimensions were exactly what I ordered. The price was reasonable, too."
"Great fit and top quality. Packing ensured mat arrived flat"
"Arrived promptly in good condition, I’m very happy with how it looks. Good value!"
A rep from Matboard And More, matboardandmore, has responded:
“We're truly sorry to hear about your disappointing experience with the shipping of your mat :( It's disheartening to learn that the quality of the packaging did not meet your expectations and resulted in damage to your artwork presentation. We understand the importance of every detail, especially when it comes to showcasing your art to clients.
Your feedback is invaluable to us, and we sincerely apologize for any inconvenience this may have caused. We strive to provide the best possible service to our customers, and it's clear that we fell short in this instance.
If you haven't already, please reach out to our customer service team with the photos you took before opening the package. We would like to make things right for you and ensure that you receive a replacement or a refund as soon as possible.
Once again, we apologize for the oversight and appreciate your patience and understanding. We hope for the opportunity to regain your trust and serve you better in the future.”