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Product & services pricing
4.11/5
Chance of future purchase:
4.43/5
Shipping & packaging:
4.47/5
Customer service:
4.37/5
Return/Replacement policy:
4.09/5

Verified
5/5

2024-02-09

Excellent

"Really fast service and excellent quality!"

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Verified
5/5

2024-02-09

Great service fast shipping

"Great service fast shipping"


Verified
5/5

2024-02-09

Samples are game changers

"MY first order was for samples. They arrived quickly . They are well marked and generous in size. I highly recommend getting the samples because the ability to hold them against your makes a huge difference in what you choose. Wall color and lighting in the room are going to affect your choices. They are so much fun to experiment with! The woman I spoke with before ordering was very helpful- and patient with all my questions. I look forward to ordering my mats and frames."

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Verified
5/5

2024-02-09

A first time customer who will definitely return!

"Quick shipping and well packaged. The colors and sizes were perfect! "


Verified
1/5

2024-02-09

Order not delivered

"I have not received my order. "


Rep reply posted 2024-02-09
A rep from Matboard And More, matboardandmore, has responded:

“Hi valued customer thanks for leaving a review. As per your order confirmation email your delivery window is Feb 9th - 13th. According to your tracking number your order is scheduled for delivery Feb 12 by 9pm. An email was sent again with your tracking number. The request for review is automatic and will sometimes come in before your package actually arrives but the reviews request also seeks to get feedback about your ordering process. Please update and let us know.”


Verified
5/5

2024-02-09

two thumbs up

"really happy with my custom mats...the shape, quality and quick turn around"


Verified
5/5

2024-02-09

Highly Recommend

"I am pleased with the product and service I received. And I plan to order more."

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Verified
5/5

2024-02-09

Exactly what I ordered

"Quick and accurate. Picture looks beautiful "

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Verified
5/5

2024-02-09

Easy to order and arrived super quickly

"Great experience! My order was easy to place and shipped quickly. "

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Verified
5/5

2024-02-09

Top Notch Service

"This is the first time I ordered a custom matte. I always have be intimidated with the process. I discovered them and ordered a custom matte with two openings. It was so easy and they answered my many questions and provided excellent service. I was so pleased I order another custom matte. "

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Verified
5/5

2024-02-09

Perfect

"Complicated framing project. Great customer service to make the task easier. "

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Verified
4/5

2024-02-09

Good color selection, quality

"Good. (Slightly off on inner matting.)"

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Rep reply posted 2024-04-10
A rep from Matboard And More, matboardandmore, has responded:

“Thank you for your feedback. We're glad to hear that you found our product to be good overall.

We apologize for any slight discrepancies you experienced with the inner matting. Ensuring precision in our cuts is important to us, and we'll review our processes to address this issue.

If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We're here to help.

Thank you for choosing us for your matting needs.”


Verified
5/5

2024-02-09

As ordered

"Mat arrived quickly and well packaged."


Verified
3/5

2024-02-09

Above and below

"Been using Matboard and More for about year and have placed at least 6 orders. Their product in my opinion is above average.
The website is easy to order and define mat specs and amount.
My personal info, i.e. address and payment is never remembered. I have an account and password and almost Never receive discount codes for repeat customers. Shipping times are not accurate.
"

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Rep reply posted 2024-02-09
A rep from Matboard And More, matboardandmore, has responded:

“Thank you for your review. In our efforts to prioritize data security and privacy - we do not store your payment information especially since payment information can also change often. Regarding your address - we ensure our system asks you to re-enter your address because 1. customers do buy gifts and send to other addresses. 2. Customers move and we do not want to risk them accidentally sending their products to an old address. We appreciate the feedback nonetheless and continue to find ways to improve.”


Verified
5/5

2024-02-09

Perfect Fit!

"Loved both the quality and service. Was pleasantly surprised! "

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