"the mat itself is beautiful. bright white. clean cuts. perfect fit to the frame.
i don’t know if i messed up or if the instructions were misread - but the image area i wanted was 4 in x 6 in. instead, i got a double cut mat ( again beautiful - but unnecessary in this application ) and the image area ( opening ) was 4.5 in x 6.5 in. this was a test cut for a larger order and i’m certainly glad i didn’t have the anticipated 100 mats cut incorrectly.
secondly - its january. yucky weather. so i think i was lucky to see the package sitting in a puddle on my front porch when i did. the outer envelope was soaked through. the inner wrapper was wet and the mat itself was damp. not terribly so - but had i not brought it inside when i did...
as much as we all despise adding more petroleum waste to the planet - perhaps a plastic bag or sleeve would offer more protection.
everything else was top notch. ( web site / order time / etc ) and i will probably use this vendor if i get the gallery show. but this is a great example of ordering a single test cut before placing a larger order.
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"We need a mat that we couldn't find anywhere. At Matboard I was able to order the exact size and color and it came quickly in perfect condition. Very satisfied with the purchase!"
"I received my custom cut mat and it is perfect. "
"Fit just rich and work as I wanted it to. Looks great. Fast delivery and the packing was great it arrive in perfect condition. Great communication with me. Thank you.."
"I’m very pleased with my custom mat. The packaging was sturdy and held up well thru the delivery process. Thank-you!"
"Got exactly what I ordered very quickly. "
"I received excellent customer service when I reached out via email concerning a core color combination that I needed. They responded quickly and took care of my need. I was very impressed by how they packaged and shipped the mat insuring it didn’t get damaged. I will definitely use them again. Thanks, team!"
"I use Matboard and More when I'm framing cross stitch/samplers. I love that I can get sizes and cutouts completely custom for my usually oddly-sized works. I've used them many time and am always very happy with what they send."
"I run a little Etsy chop in northern Wisconsin and often need mats for the antique prints we sell. Matboard and more has always offered a wide selection of matboard products, easy ordering process and quick shipping. I have not found another online service that meets their standards. Highly recommended!"
"The quality is spot on. Perfect! I've purchased from them multiple times. Quick delivery. My Matt and framing company. "
"Very easy to design my matboard, easy to purchase and was deliveed quickly. It fit the frame perfectly."
"Arrived very quickly in very protective packaging. Unfortunately, I rushed opening it and bent the mat board. I ordered silver and it is perfect for a magazine cover we were framing. "
"Easy online ordering, online chat very helpful, quick delivery and when it came it was exactly what I’d hoped for!"
"Easy process. Great outcome. Quick delivery. "
"Great Matt. Can’t believe how economical it was and quick! "
A rep from Matboard And More, matboardandmore, has responded:
“Hi valued customer thanks so much for reaching out. So we reviewed the order and you did in fact order a 4.5 x 6 .5. If the art itself is 4x6 the opening needs to be smaller by at least 1/4" up to 1/2". So yes in the future opening size should be smaller than the photo/artwork. More than happy to help with replacement so you can get the perfect project completed.”