"I would strong not suggest doing business with this company. I received an incorrect order and it has been one bad experience trying to get back my refund. Please shy away from doing business with them. They were very professional in collecting my money and selling me the product but completely the opposite in honoring their money back guarantee. It was a wrong product in addition that was sent to me. "

"I should've checked resellerrating.com before I made purchase from memoryx.com
Nice informative website is doing his job. luring people who are trying to upgrade their computers. I found and ordered extra memory for old Toshiba A10 laptop. The item has arrived but it was WRONG chip. not kingston PC2100 but some noname elpida PC2700. Surprised, I sent them e-mail. the respond was fast but helpless- "try it". stupid, it supposed to be complementary to the already installed memory. I wouldn't dare to mix different kind of chips in my laptop. that's said: Guys are total rip off, they should go out of bussines, 0, avoid and read resellerrating.com before your buy from someone over the internet."

"Buyer Beware!!! This company will use competing higher quality products to bait you into buying cheap-inexpensive-inferior products that should cost less. I ordered $1200 worth of what I thought were Kingston memory modules and now I've got dozens of Infineon/Micron/TwinMos pieces of junk. If I would have ordered these "off-brand" pieces, many other companies would have been significantly less expensive. Just watch yourself and read the product descriptions carefully. "

"I thought that this was a good company to deal with. Ordered two printer memory cards and one was bad, so we sent it back for a replacement. But instead of a replacement they credited the credit card. I called to order a new one and they said that I would get an email to which I needed to send back to them to complete the process. I asked, "why would I need to do that, you have me on the phone now, lets just order the memory now.” The customer service guy hesitated for a few seconds, said nothing and then put me on hold…music plays for minute...then the line went dead. No return phone call or anything. Lousy customer service!!!"

"The bad ratings here made me nervous, but these guys shipped me the right (quite hard to find) laptop memory, worked perfectly, and they sent me the shipping information and UPS tracking number within a few days after the order was placed. They are okay in my book!"

"Ordered in stock memory for laptop for next day delivery. Arrived on time and works. Slightly disconcerting that I recieved only an email stating my order had been recieved, no 'has shipped' email or tracking information made available."

"Just an absolutely terrible buying experience, and I am convinced MemoryX is some kind of Ponzi Scheme where they continue to either not ship, or ship incorrect items, and then offer to send "replacement items" to you at vastly inflated shipping costs.

I ordered some memory for an older laptop, was advised it was shipped, and then proceeded to wait 3+ weeks with no receipt of this mysterious "phantom memory".

Since it was insured, I inquired and was greeted with a "please give us authorization to ship the product again at a cost of $22.05 on October 4th" It's September 2, but I'm supposed to wait another month to get the memory that was *supposedly* (cough) sent on August 10, AND get bent over for an extra $22 in shipping charges?

I can't believe this company is still in business, and doesn't have a 0 rating on all vendor sites. I have bought from dozens of online hardware sites, and if something is lost or the wrong item sent, the quality companies work hard to make it up to the customer. Not so for MemoryX, they just stick their hand out, looking for more money.

Unbelievable and appalling, all at the same time.

Just a terrible little operation, and I feel sorry for anyone who deals with them in the future. I wouldn't buy from MemoryX if they were giving stuff away for free - I might find a BIG charge on my CC anyway. "

"4 of 8 products were DOA. Took 3 hours of hold time to get to customer care professional. Who then said they couldn't overnight(I pay for it) my return product until it was in the system. I emailed tracking number next day only for them to tell me they had already shipped it ground although it wasn't in the system. I have used them in the past but will never purchase router memory or any other product. They told me all memory was tested and thats just bull. I had failures in two types of memory. It should not take half of my day to talk to customer NO support. It's not worth the savings. defective products and very, very bad customer service. Paul"

"Ordered 128MB Rambus Memory on 11/30/04. Got bad memory chip (system will not boot with it). Opted for replacement, the replacement was bad too (system was crashing, ran tests, found bad modules on the chip).

Call tag for the bad chips was NOT offered, despite their policy (meanwhile their policy got changed and they removed the call-tag part). Shipping charges refund was not offered or applied. The only credit I got was for the memory chip itself.

Paid shipping THREE times - total of almost $30 – needed the chip fast so I sent it back 2nd day air, only to wait almost a week before the replacement chip is send (also bad). Missed my deadline as well. Finally got my refund minus shipping on 01/13/05. I will look elsewhere.
"

"I used the MemoryX web site to determine the right memory for my handheld pc, and clicked the link to buy the part it offered. When it arrived, the SODIMM turned out to be the wrong part. (It physically would not fit in the device MemoryX claimed it was for, as sure as a square peg will not fit a round hole.)

I explained the situation to MemoryX via email. My first message got a reply claiming that I was simply wrong about the part being incorrect. My followup messages were ignored.

I called them on the phone during business hours, and was routed to a voice mail system. I left a voice message describing the details of the problem, and giving my contact information. That message was ignored.

I called again several days later, and finally reached someone. Their customer service representative, Nicola, was argumentative and accusatory, claiming that I hadn't contacted them within the return period (which I had) and that the part was correct for the device. After about 30 minutes of discussion, and resending my copies of their email as proof of my claims, she agreed to to refund the entire charge to my credit card.

I returned the SODIMM, and was credited only a portion of the credit card charge.

In short, MemoryX ripped me off, and made no attempt to right the situation. I am very tempted to initiate a charge back through my credit card issuer. I will never do business with MemoryX again."

"I was looking all over for memory specific to this very old Compaq Presario laptop, and I had room for one upgrade chip. I found MemoryX's website and they had the exact computer model and specifications I was looking for. They also supplied me with saying how much maximum memory this laptop could hold, and it was very easy to determine how much I needed (the maximum). Considering how old this laptop was, it was very hard to find the specific memory for this model, and MemoryX had it all.

I ordered on a Sunday, and the confirmation emails all came in as planned. Everything went well, and two days later (Tuesday) I recieved the package in the mail, just for the cheapest ground shipping! (said it would take 4-6 days). It was a rather large box, but it felt very safe for handling computer parts. The invoice receipt was in there, and the memory was packaged in a very hard sturdy plastic casing.

I installed the memory, turned on the computer, and it works a charm. The computer is much faster, feels great, and have had no problems since then.

For the good price, and excellent customer/employee feedback, I will definitely be ordering from these guys again! :)"

"I placed an order for a Twinmos 1GB SD Card because of it's high transfer rate, paid by credit card and USPS Priority mail. The price was 99.98 + 8.00 ship + 8.25 Tax. What arrivied was a Lexar 1GB SD Card with very standard transfer speeds. Also, the Lexar card was readily available on other sites for under $70.00. Since no one called or emailed, and the Lexar SD Card was not even listed on their website as an item for sale, I feel MemoryX committed fraud. The SD Card they sent me without comment was lesser quality and unacceptable. They have provided me with a RMA for a credit refund, however now I have had to pay a higher total cost to receive a replacement card in two days due to a trip. Plus the additional cost of the return shipping.
Very poor business conduct. Philip, Palm Springs"

"I'm pretty happy with this company. I bought a usb sd card reader for $10 (a good price). The shipping was cheap, a dollar or so. I don't know if got a confirmation email, but when called the company they verified my order (I might have accidentally deleted the email). I got my order in seven business days. "

"I was shipped a defective memory (512 Mb PC 133). I had to go through a four day process to have a technician agree that the memory did not work through a web based screen. I was in a hurry to replace the memory, since it is on a main system. I mentioned that I was in a rush. I think it caused them to slow down, but anyway. The defective part was shipped by me overnight, it took 4 days to process it at Memoryx and they are planning to ship it by Airborne ground back to me. Yes they saved a few dollars now, but I will never buy from them again. I guess I was spoiled by Newegg and all4memory. Never again for MemoryX."

"I'm really amazed at all the positive reviews I see of this company. Their customer service has been terrible. I think you are rolling the dice buying from this company.

I ordered 2 modules of 256MB EDO ECC DIMM RAM for an old server that our office still has in production (a Compaq Proliant 2500). MemoryX's website advertised the RAM as exactly that (even said it was rated at 50ns, which was a nice extra), claimed it was especially for the Proliant 2500, and even gave it a Compaq part number. At $99 a piece, that seemed like a great solution.

I emailed them to make sure it was in stock. Plenty in stock, they assured me.

There was no email confirmation of shipping, and no way to know from their website whether it shipped or to get a tracking number, but the package arrived in good time. Great, I thought. Happily, I opened it and prepared to install the RAM, but realized they had sent me two modules of FPM (fast-page) 60ns RAM. For those of you who don't remember, EDO replaced FPM back in the nineties. EDO motherboards are sometimes compatible with FPM, but not always, and it's certainly not a good idea to mix FPM memory with EDO (I already had 512MB of EDO installed).

Thinking anyone can make a mistake in packing, I emailed their customer support and told them what I had received, and what I had ordered, and provided a link to their catalog page describing the EDO memory. I asked for a call tag to ship back the wrongly-sent product, which I had not opened so they could have stocked it again.

Two days later, I received an email from them saying "actually we did send you the right item." No explanation of how this could be the case, of how EDO=FPM, or how 50ns=60ns. Over the next 4 days (they wait a full 24 hours before responding to even the simplest of emails), he told me to install it in the machine by itself, having taken out my installed memory.

Obviously, I didn't want to do this, but at his insistence, I opened the packaging and installed the memory. It didn't work with my memory. It didn't work by itself either. It didn't work trying one module at a time. It didn't work no matter which slots I installed it in. No matter what, the system did not recognize the 256MB modules (it saw them as 64MB). I realized at this point that the RAM didn't even say ECC on it (as the website claimed, and which the 2500 requires). This was clearly the wrong item.

I emailed them again. Again they waited 24 hours to tell me, "I find that very surprising. Please try it again." Amazing. This was now over a week after I had received the wrong product, and they were still playing these stalling games with me, never once even addressing my repeated statements that what they sent was not what they advertised and what I had ordered. Calls to their telephone number got an answering machine and they have never called me back.

It was only when I threatened to call the credit card company and have them do a chargeback, that they issued an RMA, but they have so far refused to pay to ship it back. This was clearly their mistake; I should not have to pay to ship it back. Now they are no longer returning my emails.

How these people could get such stellar ratings, here and on another online merchant ratings site, is beyond me."