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5/5

2003-08-05

"Awesome. These guys are great- I bought a monitor from them that I saw on PriceWatch for 214, although on their site it said it would be about 236. So I mentioned this in the buyer's comments and they brought the price right down for me. Shipping was fast, efficient. Item arrived at my house after 4 business days via UPS ground. All in all, a great company. Will definitely do business with again."

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5/5

2003-08-01

"The order was painless and shipped quickly. I would do business with them again."

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5/5

2003-07-18

"I ordered an Abit Geforce 4 TI 4200 8x, and recieved it well packed and in good condition. The delivery was quick and painless. Good prices through pricewatch."

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1/5

2003-07-17

"This company has serious problems with its credit card processing and its customer service is pretty much useless. If you are planning to buy from this company then make sure you have a cc with shipping and billing addresses the same, otherwise they simply refuse to accept the order even if you added your shipping address as a memo to your account. Even if you satisfy the above condition from multiple cases I have heard on the internet including mine you have about 50/50 chance that your credit card is going to go through with the same name and address as yours (they thought could not verify my correct address, hell they couldn't even say whether it was an american express or master card ;-) )... After a week of please call us tommorow, "she"(some mystical person who is responsible for credit card verification) has already left for a day (that was at 10am !!! 3 times in a row). I gave up on them after a week, moved on with my happy life, and got the same stuff somewhere else as I suggest all of you do."

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N/A
Delivering products on-time
N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
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Variety of brands and products offered
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Ease of checking order status
Ease of ordering online
Overall technical support
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5/5

2003-07-08

"Fast service. Computer manufactured and shipped in 5 days. "

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Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
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Customer service being knowledgeable
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4/5

2003-07-07

"Great price and fast shipping. The package did not have any packing peanuts. The DVD-RW drive got jostled during shipping. Aside from that everything was great."

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Is trustworthy
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Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
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1/5

2003-07-03

"I ordered a laptop in May. It took nearly 3 weeks to arrive. It worked well for less than 2 weeks when I started to have booting problems. MicroPro was unresponsive to my emails. I finally reached the service department by phone and got an authorization code to send the machine back. I sent the machine back, UPS, at my own expense on June 13, 2003. UPS notified me that it was delivered to MicroPro on June 19. I have heard nothing from them since. Their customer service department, after a very long time on hold, transfered me to the service department. After another long wait on hold, an answering machine picked up. As of today, July 3, 2003, I am still waiting for my computer. It should not surprise anyone to know that MicroPro was paid for that computer, in full, back in May. They have my money but I have no computer."

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Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
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Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
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5/5

2003-06-28

"Below is a copy of an e-mail I sent to www.micropro.com regarding my recent purchase.

Just want to let you guys know that I just received my new P4 system. WOW. It's so damn fast. I am very happy with my purchase and with the price. This is the first time I purchased from your website, and it most certainly will not be the last. I was recommended to your site by my
brother,Dermot, who has purchased, I believe, four systems from you to date. Two of my other brothers have also bought systems from you, one for the second time. That is a total of eight systems bought by members of my family over the last 3 - 4 years, with absolutely no problems to report. Just wanted to say thanks and that I will be recommending your site to my friends, and when I need a new system, as Arnold would say, I'll be
back.

Great prices, great options, fast service, great fraud protection - I had system shipped to my work address which micropro would only do if I had my work address added to my credit card as a valid shipping address - great idea. So far not one of the about eight systems my family bought from micropro have failed or needed part replacement or anything, their burn in and testing program is excellent.
"

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Is trustworthy
Is committed to quality products and services
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Is easy to do business with
Likelihood of customers making future purchases
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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
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Web site being easy to use
Speed of web site

5/5

2003-06-26

"Great price on the headset. Quick delivery and was new in box and packed securely."

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Is consumer focused
N/A
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Likelihood of customer recommendations
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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
N/A
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
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5/5

2003-06-24

"Took order, shipped product, no problem. Thought I was getting a V90 modem but found it is V92 ready; Phoebe V1456VQE. The driver off the CD was easy enough to install, but I'm having to search for any detailed user instructions. Think I can get them off the website if not on the CD. Paid $30 for this external modem (I like to watch the flashing lights) plus $5 to get it here. Found it on Price Watch. Overall very pleased."

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Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-06-20

"Ordered a Tyan Tachyon Radeon 9700 Pro-M. Everything went great. Used the "Buy Now" on pricewatch to get the card for $308 shipped. If you order directly through the website it would have been $347. They honor their, "must mention pricewatch"."

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5/5

2003-06-19

"Micro Pro shipped my order quickly and without problems, and arrived at my door in 3 days. "

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5/5

2003-06-10

"Depending on what you are looking for they have excellent prices. Excellent customer support. Very prompt, and responsive. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall technical support
Making decisions on their own
Being trustworthy
Resolving problems
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
N/A
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-06-08

"Great service! The order shipped within a reasonable amount of time, and I received an e-mail with a tracking #. Would definitely recommend doing business with them!

Chris
Goldsboro, NC
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-06-06

"I am very satisfied!
I ordered a Radeon 9700Pro All-In-Wonder, they had a low price and they also correctly and clearly showed what items they had in stock. Shipping was $5, exactly as stated.
I ordered on Tuesday morning and received the package this afternoon (Thursday) so even though it was ground UPS it was extremely fast. The package was well sealed and the package ‘filler’ was made up of cool little air-bags, which I prefer that to Neweggs styrofoam pieces, it makes much less of a mess during unpacking.

Anyway I am very pleased on how everything went, they shipped the same day I ordered, there where no ‘hidden’ charges, and the content package was factory sealed. (those where my biggest worries)

So again, I am very pleasantly surprised by this company, and I will most likely buy a monitor from them in the near future.

Update:
I ordered a Philips 109B43 19in Monitor Tuesday June 10th (one week after my initial AIW 9700Pro purchase) . Again they shipped the same day and I received it two days later on Thursday (6/12/03). Once more I would like to say that I am extremely satisfied with MicroPro. The Box was retail but a little abused when it arrived, probably not MicroPro’s fault though. Shipping for this 45 pound monster was reasonable at $19.
I did see it somewhere else for less but I am glad I still ordered from MicroPro since I at least knew what I would be getting.

"

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