"I made an order for a PIONEER DVR-A05 DVD drive late on Friday May 23rd before memorial weekend. I figured that the order would be processed on Tuesday 27th and perhaps shipped same day. I recieved an email Tuesday 27th saying the shipping and billing addresses were different. I called the bank and added the shipping address. I called MicroPro to inform them and was told that the address would be verified and the order would ship either late the same day (Tue) or Wednesday morning. Now I checked their website for tracking information around 1:00pm Wednesday to find out that the nothing had been changed and the information still claimed the shipping address was not valid. I called MicroPro to find out what was going on and the rep. told me he didn't understand why the shipping address was still not verified. He told me that I would recieve an email in half hour with the order status. Well I waited around 5 hours before deciding to call them back. I spoke to a representative and explained what had happened and asked what was the status of the order, his reply was to tell me that there is still a problem with my shipping address and he has to check with the accounting dept. I asked him to cancel my order. What poor service! All this run-around just because I wanted was my order shipped to a different address. Be careful with these guys, their departments don't seem to communicate very well to solve small issues such as this one - the verdict? Waste of your time."

"So far, this has been an excellent company to buy from. I've made numerous purchases from them in the past several years, and the product quality and ordering process have been super."

"WOW! I ordered my XFX Geforce4 TI 4200 128MB from them on May 15th. Specified 2 day, because I really wanted it up and running by the weekend, but didn't quite want to shell out the $30 for next day. Oh well, I'll install it on Saturday. Needless to say, it's Friday night, and it's here, installed, and running beautifully. These guys did everything they said they would do and more. I would've prefered a 4400 or 4600, but the price was just too good to pass up. I couldn't be happier! "

"Ordering from Micro Pro was easy. I pointed, clicked and paid all in just a few simple steps. The next day, I receive an email explaining that my bank account didn't have my current address as a shipping address. No problem, and very nice of them to check. I called my bank and added my new address to my account. Emailed micro pro and let them know. They reprocessed the order and everything was fine. Several days went by and every time I checked the status of my order their site said, In our warehouse being processed for shipping. Finally after a week I called micro pro and asked them what was going on. Now the 9700 pro was on back order and I would have to wait for their shipment to arrive. Which would be just a few days. Another week goes by and finally my order status updates. Being shipped, FedEx will have it to my house the next day.
The next day I check the FedEx site. Now my shipment has been canceled by micro pro and is being taken back to the company (it wasn't as easy as that, it involved several phone calls to find out that micro pro had recalled the item). I call micro pro again. They had shipped me the wrong item but they have the Ati Radon 9700 pro in stock now. I ask if they've shipped the right item now that they've recalled the wrong one that they shipped. The answer would take me another day to receive. No, we haven't shipped your item and they are once again on back order. I canceled my order and requested a refund. That was on 4/10/03. Its now 5/8/03 and I've yet to see my refund. I wrote an email to the customer service department at micro pro today and will call them tomorrow. I'll update this review when I have more information.

Update 5/9/03 I called micro pro today and was assured that I would receive my refund. The delay was due to the fact that they were waiting for their product to return from their shipping company. The product that they mistakenly sent me and recalled. The service rep that I spoke to was very friendly and helpful. Wish I would have got his name, he's the best thing micro pro has going for them.


Update 5/15/03 Today I received my refund from micro pro which brings my business with them to an end."

"These guy's are great my order was ontime, the price was competitive. Ordering online was a breeze with their system configurator. Their shipping dept. does a GREAT JOB!

One item in the order was the wrong part, I emailed them about it and they fixed the problem right away. I would reecommend these guy's to anyone."

"I bought a few parts from them that I am going to use to build my own computer. The shipping was fast and easy, and there were no glitches or hold-ups at all. 100% recommended."

"I've been dealing with this company since 1995 to the tune of over $75,000 worth of gear. My satisfaction level: 99%. Anybody that deals with a company this long has encountered a few glitches, but they have been few and far between. Kudos to Tony Ioffe, salesperson par excellence. Prices not always the lowest, but trust and reliability are more important to me than a couple of dollars. My only real complaint is I would like to see a greater selection of components so I could make MicroPro my one-stop store. They've been around a long time. That doesn't happen without a happy customer base."

"Excellent, fast turnaround, and great prices. Will definitely buy from them again."

"these guys are, to put it in two words......just excellent........i have never run across a company, large or small, that was more accessible than these guys and that is the truth or god strike me dead.....i called them 4 times in one day and was connected immediately with whoever i needed every time........very good pricing, emails and tracking right on time, information and help that is right on the money........i even changed my order twice in one day and brow beat (joke) them into special ordering a Toshiba 5400rpm drive (very inexpensive upgrade charge) for a great laptop (520 pro) i ordered.......they were never once rude or annoyed by my calls and were just all around great to deal with......it was like calling a good friend who you know is going to help you- very personable...................if you are looking for great prices on the best hardware (Tyan,asus, Abit, Enermax, Liteon, ECS, etc) and service and warranty are important to you.....look no further.........these are the guys...........all in all, a very positive shopping experience and i will definitely due business with them again soon............any negative reviews posted here must be either a mistake, from a competitor that slipped under resellers radar, or from some poor soul who cannot be satified under any circumstances and we all know people like that............my best advice is try these guys out.............thank you Micro Pro for a truly satisfying purchase."

"I live in the Cleveland area and heard about this place from a friend. I go there and it is unlike any other store I have been in concerning computers. They have no stock around for "eye candy". I am window shopper of sorts. No biggie.
At the time I went here I was having several problem with a system I recently built. The "sales rep" I spoke with was real cocky . I asked him what the problem with the computer could be and he says "I dont know, I dont care not our product". I work in sales and know a little about selling. So when he says this I think "Hummm having problem with other brands here I will recommend this item". But he recommends NOTHING. Knowing a little about what I needed I bought a Asus A7N8X and a 40 gig WD hd. Put the items in and VIOLA, worked. The problem with the other system is yet to be solved. Working on RMA with Knoledgemicro on that. Dont get me wrong this place has a FANTASTIC array of products with some of the lowest prices. I will go back but I will be getting another sales rep to assist me. "

"Ordered a Chaintech GT61 SE TI4600 and I recieved an opened box with a piece of tape holding the box closed. There were fingerprints on the card (the reflective gold part) so I knew it had been handled. I got a response suggesting that it was an OEM, but after 5-6 emails, I guess they stopped responding. Even though I got a decent deal ($225.00) at the time, I don't think I will shop with them again.
I ordered the item December 19th and got it the 24th. "

"I recently ordered a XFX 4200 128meg 8X card from Micropro. What I received today was not the card that was advertised and expected and billed for. It was the older 4X model.
I am currently trying to work with customer service to exchange the card for what I am invoiced for and what I originally orderded.
Needless to say, it is going slow.

Also, shipping took quite a while as well. Ordered on a Friday, had a ship to address issue which was resolved on the following Monday. My order which consisted of 2 sticks of ram plus the vid card didnt ship until Wednesday and arrived that Friday (I am only 2 states west).
Not to be too critical there, but after dealing with the likes of newegg, one comes to expect timely processing and customer service, especially with a simple order.

I hope they will honor what should have been right the first time.

At this time I cannot recommend this company.

UPDATE(3/31/03): Just got done working with Customer service to get a RMA to exchange. At first I was thinking, great goes from so/so to bad, but it worked out. Upon first chatting with the CS person, I got an "attitude" that came off to me as "how dare you say WE messed up", but after explaining the problem, it seemed to be just fine after that. He was more pleasant, got me the RMA, double checked my ship to address (as to not get it wrong!) and offered to reimburse my shipping expense. So, I must say they have stepped up to rectify the situation. Overall though, still a "slow/er" process. If you are wanting quick responsive("no hassle")service, stick with Newegg types. so at best, I am 50/50 with Micropro. Hope this is helpful.
UPDATE(4.8.03):Well I am in the process of returning yet another card they just cannot seem to get right, this time for a refund. It seems they do not really care about the "little orders" and to this then why do they even bother? They are trying to help correct, but it is very slow and seems the communication between Customer Service departments isnt very clear. Save the time and trouble and look elsewhere for components."

"Just bought a sweet Tyan video card from Micro Pro. The price was the best I could find and the shipping was very reasonable. Already installed the card, it was packed well, sealed brand new and am very pleased. Shipped on time, exactly as agreed."

"Great experience. My dad had purchased from this company before and had good experiences. In fact, my old P3 450 MHz machine was built by Micro Pro and I never had any problems with it.

I ordered a barebones kit with an ASUS A7V333 motherboard and Athlon XP 2100+ processor. I also upgraded the power supply to 400W and added a case fan. I was told that I would receive the package in about a week from the day of purchase. The package arrived one day later than the sales guy told me it would, which is no big deal in my book, so long as everything worked okay. I was very impressed with the packaging as compared to previous internet computer purchases I had made. The motherboard and processor were already installed as I had requested, so I simply added my IDE devices and AGP & PCI cards. Once I figured out that I was using the wrong type of IDE cable for the hard drive, I had absolutely no problems setting up this machine. It has been running great for a few days now. I am very satisfied. My only complaint (and it's not that big of a deal) is that they had attached the IDE LED cable backwards so it didn't work. I read in the ASUS manual that reversing the cable might solve this problem, and sure enough it did. I'm not going to get upset over something as trivial as that.

Overall, I would highly recommend this company. They make good quality systems. The pricing may be 5-10% higher than some of the shady Pricewatch companies, but after the experience I had with EconoPC (a very shady company), it is definitely worth spending an extra $20-$50 to ensure that you're dealing with a reputable company.

I won't go into details about my experience with EconoPC, but let me just say that it left a lot to be desired. EconoPC deserves its 0.5/10 reseller rating.

Bottom line--if you are thinking about making a purchase from Micro Pro, have no worries. These guys are helpful and knowledgeable, and for the most part they deliver on what they promise."

"I purchased a custom Pent 4 home computer and have returned it twice for repairs as the system continued to crash. Appears to be a hard drive failure which I'm waiting on the company to repair and return. So far the computer options and ease of ordering as well as response for support has been good. Will update rating upon return of computer. "